All Systems Operational
NTT Cloud AF Operational
AF - Johannesburg Operational
Manage Hosting JNB01 ? Operational
NTT Cloud - AF3 ? Operational
Cloud Monitoring Operational
CSfS AF4 ? Operational
CSfS AF5 ? Operational
CPNC ? Operational
NTT Cloud AU Operational
AU - Melbourne Operational
Managed Hosting MEL01 ? Operational
NTT Cloud AU2 ? Operational
NTT Cloud AU10 ? Operational
Cloud Monitoring Operational
CPNC ? Operational
AU - New Zealand Operational
Managed Hosting HLZ01 ? Operational
NTT Cloud AU8 ? Operational
NTT Cloud AU11 ? Operational
Cloud Monitoring Operational
CPNC ? Operational
AU - Sydney Operational
Managed Hosting SYD01 ? Operational
NTT Cloud AU1 ? Operational
NTT Cloud AU6 ? Operational
NTT Cloud AU9 ? Operational
Cloud Monitoring Operational
CPNC ? Operational
NTT Cloud AP ? Operational
AP - Hong Kong Operational
Managed Hosting HKG01 Operational
NTT Cloud AP2 ? Operational
NTT Cloud AP5 ? Operational
Cloud Monitoring Operational
AP - Malaysia Operational
Managed Hosting KUL01 Operational
NTT Cloud AP13 ? Operational
Cloud Monitoring Operational
CSFS AP14 ? Operational
NTT Cloud AP16 ? Operational
CSFS AP17 ? Operational
AP - Singapore Operational
Managed Hosting SIN01 Operational
NTT Cloud AP3 ? Operational
Cloud Monitoring Operational
CSfS AP9 ? Operational
CSfS AP10 ? Operational
CaaS AP6 ? Operational
CaaS AP7 ? Operational
AP - Thailand ? Operational
Managed Hosting BKK01 Operational
NTT Cloud AP18 ? Operational
Cloud Monitoring Operational
CSFS AP19 Operational
AP - Tokyo Operational
Managed Hosting HND01 ? Operational
NTT Cloud AP1 ? Operational
NTT Cloud - AP4 ? Operational
Cloud Monitoring Operational
NTT Cloud CA Operational
CA - Canada ? Operational
Managed Hosting YYZ01 ? Operational
NTT Cloud CA1 ? Operational
NTT Cloud CA2 ? Operational
Cloud Monitoring Operational
CPNC ? Operational
NTT Cloud EU ? Operational
EU - Amsterdam Operational
Managed Hosting AMS01 ? Operational
NTT Cloud EU7 ? Operational
Cloud Monitoring Operational
CPNC ? Operational
EU - Belgium Operational
CaaS EU9 ? Operational
CPNC ? Operational
EU - Germany Operational
Managed Hosting FRA01 ? Operational
NTT Cloud EU6 ? Operational
Cloud Monitoring Operational
CPNC ? Operational
EU - United Kingdom Operational
Managed Hosting LHR03 ? Operational
NTT Cloud EU8 ? Operational
Cloud Monitoring Operational
CPNC ? Operational
NTT Cloud IL Operational
IL - Israel Operational
NTT Cloud IL Operational
CaaS IL1 Operational
CaaS IL2 Operational
CPNC ? Operational
NTT Cloud NA ? Operational
NA - US East ? Operational
Managed Hosting ASH01 ? Operational
Managed Hosting ASH02 ? Operational
Managed Hosting PCI01 ? Operational
NTT Cloud NA1 ? Operational
NTT Cloud NA5 ? Operational
NTT Cloud NA9 ? Operational
Cloud Monitoring Operational
CPNC ? Operational
NA - US West ? Operational
Managed Hosting SJC03 ? Operational
Managed Hosting - SNU01 ? Operational
Managed Hosting PCI02 ? Operational
NTT Cloud - NA3 ? Operational
NTT Cloud - NA12 ? Operational
Cloud Monitoring Operational
CPNC ? Operational
IT & Operational Systems Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
SCHEDULED MAINTENANCE: US EAST (NA9,ASH02) CLOUD INFRASTRUCTURE

Impact: No impact to clients expected. There is a medium risk of brief periods of network latency.

Dear Client

On the date listed below the Internet Service Provider for the following location will be performing network maintenance. The ISP will be performing maintenance to upstream routers supplying internet access to the below cloud location. Engineers will be failing traffic over to a redundant connection, prior to the maintenance. This type of maintenance has been performed in the past without impact to traffic, however there is a medium risk of brief latency and or packet loss during the maintenance window.

Change Reference Number: CHG0021081
US East: (NA9,ASH02): Thursday September 16th 10:45 PM US Pacific Daylight Time (9/17 05:45 UTC)
Expected Total Duration: 4 Hours

Note this maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.
Posted on Sep 9, 18:08 UTC
SCHEDULED MAINTENANCE: SINGAPORE (AP3,AP9,SIN01) INFRASTRUCTURE

Impact: No impact to our clients is expected. Medium risk of brief latency and or network disruption during device fail-overs. In addition the UI/API will be in Network Maintenance Mode for duration of maintenance. See notes below for restrictions.

Dear Client

On the date listed below engineers will be performing maintenance in the following cloud location. This maintenance is necessary to perform upgrade of routers supporting all services hosted in this location. During this maintenance engineers will be upgrading devices in a rolling fashion to the latest vendor approved IOS. There is no expected impact to client environments, however there is medium risk of brief packet loss and or latency during device fail-overs. In addition the UI/API will be in Network Maintenance Mode for duration of maintenance. See notes below for restrictions.

Change Reference Number: CHG0017992
Singapore (AP3,AP9,SIN01): Friday September 17th 09:00 PM Japan Standard (12:00 UTC)
Expected Total Duration: 4 Hour


Note: Network Maintenance Mode :

1) The Admin UI and API will be available during the maintenance window, but users will be subject to the restrictions described in #2 below.
2) Starting at the beginning of maintenance event, the Admin UI and API will stop accepting any requests for actions related to Cloud Networks. This means users will not be able to deploy or make changes to Vlans, VIPs , ACLs or NATs. Please note that all deployed Cloud Servers and Networks will continue to function as normal - the system will simply block actions from being made using the Admin UI or API.
3) Except for the restrictions related to Cloud Networks all other Cloud functions will continue normally.
4) Once the maintenance is complete, the ability to take actions related to Cloud Networks will be restored.

This maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.
Posted on Sep 3, 15:58 UTC
Update - We will be undergoing scheduled maintenance during this time.
Sep 7, 18:49 UTC
Scheduled - SCHEDULED MAINTENANCE: SINGAPORE (AP7) INFRASTRUCTURE MAINTENANCE

Impact: No impact to clients is expected

Dear Client

On the date listed below engineers will be performing scheduled maintenance in the location listed below. This maintenance is necessary to perform upgrades to the storage infrastructure supporting the Cloud and Managed Hosting Services. During this maintenance we will be upgrading storage devices to the latest vendor approved and tested OS release. Although this type of maintenance has been performed in the past without impact, there is a low risk of latency and service disruption to Client Cloud Servers and Managed Hosting Servers. The Admin UI/API and Community will remain available.

Change Reference Number: CHG0020920
Singapore (AP7): Friday September 17th 11:30 PM Japan Standard (14:30 UTC)
Expected Total Duration: 7Hours

Note this maintenance is specific only to the affected data center location and other Geographic Regions will continue to function normally.
Sep 7, 18:21 UTC
SCHEDULED MAINTENANCE: JOHANESBURG (AF5) INFRASTRUCTURE MAINTENANCE

Impact: No impact to clients is expected

Dear Client

On the date listed below engineers will be performing scheduled maintenance in the location listed below. This maintenance is necessary to perform upgrades to the storage infrastructure supporting the Cloud Services. During this maintenance we will be upgrading storage devices to new improved hardware. Although this type of maintenance has been performed in the past without impact, there is a low risk of latency and service disruption to Client Cloud Servers. The Admin UI/API and Community will remain available.

Change Reference Number: CHG0021102
Johannesburg: (AF5): Friday September 17th 08:00 PM South Africa Standard Time (18:00 PM UTC)
Expected Total Duration: 6 Hours

Note this maintenance is specific only to the affected data center location and other Geographic Regions will continue to function normally.
Posted on Sep 9, 18:13 UTC
SCHEDULED MAINTENANCE: HONG KONG (AP5, HKG01) CLOUD INFRASTRUCTURE

Impact: No impact to clients expected. There is a medium risk of brief periods of network latency.

Dear Client

On the date listed below the Internet Service Provider for the following location will be performing network maintenance. The ISP will be performing fail-ovr testing. Engineers will be failing traffic over to a redundant connection, prior to the maintenance. This type of maintenance has been performed in the past without impact to traffic, however there is a medium risk of brief latency and or packet loss during the maintenance window.

Change Reference Number: CHG0021146
Hong Kong (AP5,HKG01): Wednesday September 22nd 06:00 AM JST (21/9 21:00 UTC)
Expected Total Duration: 3 Hours

Note this maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.
Posted on Sep 14, 16:24 UTC
SCHEDULED MAINTENANCE: MALAYSIA (AP13,AP14, KUL01) INFRASTRUCTURE

Impact: No impact to our clients is expected. Medium risk of brief latency and or network disruption during device fail-overs. In addition the UI/API will be in Network Maintenance Mode for duration of maintenance. See notes below for restrictions.

Dear Client

On the date listed below engineers will be performing maintenance in the following cloud location. This maintenance is necessary to perform upgrade of routers supporting all services hosted in this location. During this maintenance engineers will be upgrading devices in a rolling fashion to the latest vendor approved IOS. There is no expected impact to client environments, however there is medium risk of brief packet loss and or latency during device fail-overs. In addition the UI/API will be in Network Maintenance Mode for duration of maintenance. See notes below for restrictions.

Change Reference Number: CHG0018039
Malaysia(AP13,AP14, KUL01): Friday September 24th 09:00 PM Japan Standard (12:00 UTC)
Expected Total Duration: 4 Hour


Note: Network Maintenance Mode :

1) The Admin UI and API will be available during the maintenance window, but users will be subject to the restrictions described in #2 below.
2) Starting at the beginning of maintenance event, the Admin UI and API will stop accepting any requests for actions related to Cloud Networks. This means users will not be able to deploy or make changes to Vlans, VIPs , ACLs or NATs. Please note that all deployed Cloud Servers and Networks will continue to function as normal - the system will simply block actions from being made using the Admin UI or API.
3) Except for the restrictions related to Cloud Networks all other Cloud functions will continue normally.
4) Once the maintenance is complete, the ability to take actions related to Cloud Networks will be restored.

This maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.
Posted on Sep 16, 17:28 UTC
SCHEDULED MAINTENANCE: JOHANNESBURG (AF4) INFRASTRUCTURE

Impact: No impact to our clients is expected. Medium risk of brief latency and or network disruption during device fail-overs. In addition the UI/API will be in Network Maintenance Mode for duration of maintenance. See notes below for restrictions.

Dear Client

On the date listed below engineers will be performing maintenance in the following cloud location. This maintenance is necessary to perform upgrade of routers supporting all services hosted in this location. During this maintenance engineers will be upgrading devices in a rolling fashion to the latest vendor approved IOS. There is no expected impact to client environments, however there is medium risk of brief packet loss and or latency during device fail-overs. In addition the UI/API will be in Network Maintenance Mode for duration of maintenance. See notes below for restrictions.

Change Reference Number: CHG0018041
Johannesburg (AF4): Friday September 24th 09:00 PM SAST (19:00 UTC)
Expected Total Duration: 4 Hour

Note: Network Maintenance Mode :

1) The Admin UI and API will be available during the maintenance window, but users will be subject to the restrictions described in #2 below.
2) Starting at the beginning of maintenance event, the Admin UI and API will stop accepting any requests for actions related to Cloud Networks. This means users will not be able to deploy or make changes to Vlans, VIPs , ACLs or NATs. Please note that all deployed Cloud Servers and Networks will continue to function as normal - the system will simply block actions from being made using the Admin UI or API.
3) Except for the restrictions related to Cloud Networks all other Cloud functions will continue normally.
4) Once the maintenance is complete, the ability to take actions related to Cloud Networks will be restored.

This maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.
Posted on Sep 16, 19:06 UTC
SCHEDULED MAINTENANCE: MELBOURNE (AU10) INFRASTRUCTURE MAINTENANCE

Impact: No impact to clients is expected

Dear Client

On the date listed below engineers will be performing scheduled maintenance in the location listed below. This maintenance is necessary to perform upgrades to the storage infrastructure supporting Cloud Services. During this maintenance we will be upgrading storage devices to the latest vendor approved and tested OS release. Although this type of maintenance has been performed in the past without impact, there is a low risk of latency and or service disruption to Client Cloud Servers. The Admin UI/API and Community will remain available.

Change Reference Number: CHG0021191
Melbourne (AU10): Sunday September 26th 09:00 PM Australia Eastern Standard Time (11:00 UTC)
Expected Total Duration: 10 Hours

Note this maintenance is specific only to the affected data center location and other Geographic Regions will continue to function normally.
Posted on Sep 16, 19:08 UTC
SCHEDULED MAINTENANCE: SINGAPORE (AP10) CLOUD INFRASTRUCTURE

Impact: No impact to clients expected. There is a medium risk of brief periods of network latency.

Dear Client

On the date listed below the Internet Service Provider for the following location will be performing emergency network maintenance. The ISP will be performing software upgrades to upstream routers supplying internet access to the below cloud location. Engineers will be failing traffic over to a redundant connection, prior to the maintenance. This type of maintenance has been performed in the past without impact to traffic, however there is a medium risk of brief latency and or packet loss during the maintenance window.

Change Reference Number: CHG0020988
Singapore (AP10): Friday October 1st 02:30 AM Tokyo (30/9 17:30 UTC)
Expected Total Duration: 4 Hours

Note this maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.



Impact: No impact to clients expected. There is a medium risk of brief periods of network latency.

Dear Client

On the date listed below the Internet Service Provider for the following location will be performing emergency network maintenance. The ISP will be performing software upgrades to upstream routers supplying internet access to the below cloud location. Engineers will be failing traffic over to a redundant connection, prior to the maintenance. This type of maintenance has been performed in the past without impact to traffic, however there is a medium risk of brief latency and or packet loss during the maintenance window.

Change Reference Number: CHG0020988
Singapore (AP10): Friday October 1st 02:30 AM Tokyo (30/9 17:30 UTC)
Expected Total Duration: 4 Hours

Note this maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.
Posted on Aug 31, 16:58 UTC
Past Incidents
Sep 16, 2021

No incidents reported today.

Sep 15, 2021
Completed - The scheduled maintenance has been completed.
Sep 15, 21:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 15, 19:02 UTC
Scheduled - SCHEDULED MAINTENANCE: AMSTERDAM (EU7,AMS01) CLOUD INFRASTRUCTURE

Impact: No impact to clients expected. There is a low risk of brief periods of network latency and or packet loss.

Dear Client

On the date listed below the Internet Service Provider for the following location will be performing emergency network maintenance. The ISP will be performing repairs to upstream routers supplying internet access to the below cloud location. Engineers will be failing traffic over to a redundant connection, prior to the maintenance. This type of maintenance has been performed in the past without impact to traffic, however there is a low risk of brief latency and or packet loss during the maintenance window.

Change Reference Number: CHG0020951
Amsterdam (EU7,AMS01): Wednesday September 15th 09:00 PM CEST (19:00 UTC)
Expected Total Duration: 2 Hours

Note this maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.
Sep 3, 16:07 UTC
Completed - The scheduled maintenance has been completed.
Sep 15, 09:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 15, 06:00 UTC
Scheduled - SCHEDULED MAINTENANCE: US EAST (NA9,ASH02) INFRASTRUCTURE MAINTENANCE

Impact: No impact to clients expected.

Dear Client

On the dates listed below the Internet Service Provider for the following location will be performing emergency network maintenance. The ISP will be performing software upgrades to upstream routers supplying internet access to the below cloud locations. This circuit is currently our secondary link engineers do not expect any impact to our clients.

Change Reference Number: CHG0021080
US East: (NA9,ASH02): Tuesday September 14th 11:00 PM US Pacific Daylight Time (15/9 06:00 UTC)
Expected Total Duration: 3 Hours

Note this maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.
Sep 7, 18:40 UTC
Completed - The scheduled maintenance has been completed.
Sep 15, 03:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 15, 00:00 UTC
Scheduled - SCHEDULED MAINTENANCE: AMSTERDAM (EU7,AMS01) CLOUD INFRASTRUCTURE

Impact: No impact to clients expected. There is a medium risk of brief periods of network latency and or packet loss.

Dear Client

On the date listed below the Internet Service Provider for the following location will be performing emergency network maintenance. The ISP will be performing software upgrades to upstream routers supplying internet access to the below cloud location. Engineers will be failing traffic over to a redundant connection, prior to the maintenance. This type of maintenance has been performed in the past without impact to traffic, however there is a medium risk of brief latency and or packet loss during the maintenance window.

Change Reference Number: CHG0021060
Amsterdam (EU7,AMS01): Wednesday September 15th 02:00 AM CEST (00:00 UTC)
Expected Total Duration: 3 Hours

Note this maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.
Sep 7, 18:20 UTC
Sep 14, 2021
Completed - The scheduled maintenance has been completed.
Sep 14, 03:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 14, 00:00 UTC
Scheduled - SCHEDULED MAINTENANCE: LONDON (EU8,LHR03) CLOUD INFRASTRUCTURE

Impact: No impact to clients expected. There is a medium risk of brief periods of network latency.

Dear Client

On the date listed below the Internet Service Provider for the following location will be performing emergency network maintenance. The ISP will be performing software upgrades to upstream routers supplying internet access to the below cloud location. Engineers will be failing traffic over to a redundant connection, prior to the maintenance. This type of maintenance has been performed in the past without impact to traffic, however there is a medium risk of brief latency and or packet loss during the maintenance window.

Change Reference Number: CHG0021059
London (EU8,LHR03): Tuesday September 14th 02:00AM CEST (00:00 UTC)
Expected Total Duration: 3 Hours

Note this maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.
Sep 7, 18:18 UTC
Sep 13, 2021

No incidents reported.

Sep 12, 2021

No incidents reported.

Sep 11, 2021

No incidents reported.

Sep 10, 2021
Completed - The scheduled maintenance has been completed.
Sep 10, 23:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 10, 19:00 UTC
Scheduled - SCHEDULED MAINTENANCE: BELGIUM (EU9) INFRASTRUCTURE

Impact: No impact to our clients is expected. Medium risk of brief latency and or network disruption during device fail-overs. In addition the UI/API will be in Network Maintenance Mode for duration of maintenance. See notes below for restrictions.

Dear Client

On the date listed below engineers will be performing maintenance in the following cloud location. This maintenance is necessary to perform upgrade of routers supporting all services hosted in this location. During this maintenance engineers will be upgrading devices in a rolling fashion to the latest vendor approved IOS. There is no expected impact to client environments, however there is medium risk of brief packet loss and or latency during device fail-overs. In addition the UI/API will be in Network Maintenance Mode for duration of maintenance. See notes below for restrictions.

Change Reference Number: CHG0018003
Belgium (EU9): Friday September 10th 09:00 PM CEST (19:00 UTC)
Expected Total Duration: 4 Hour

Note: Network Maintenance Mode :

1) The Admin UI and API will be available during the maintenance window, but users will be subject to the restrictions described in #2 below.
2) Starting at the beginning of maintenance event, the Admin UI and API will stop accepting any requests for actions related to Cloud Networks. This means users will not be able to deploy or make changes to Vlans, VIPs , ACLs or NATs. Please note that all deployed Cloud Servers and Networks will continue to function as normal - the system will simply block actions from being made using the Admin UI or API.
3) Except for the restrictions related to Cloud Networks all other Cloud functions will continue normally.
4) Once the maintenance is complete, the ability to take actions related to Cloud Networks will be restored.

This maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.
Aug 26, 18:50 UTC
Completed - The scheduled maintenance has been completed.
Sep 10, 19:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 10, 18:01 UTC
Scheduled - SCHEDULED MAINTENANCE: GLOBAL (ALL LOCATIONS) CLOUD INFRASTRUCTURE

Impact: The Cloud Documentation website https://docs.mcp-services.net/display/CCD will be down for up to 1 hour.

Dear Client

On the date listed below engineers will be performing maintenance on the Cloud Documentation website. During the maintenance window the site will not be available for up to 1 hr.

Change Reference Number: CHG0021082
Global (All Locations): Friday September 10th 06:00 PM PDT (18:00 UTC)
Expected Total Duration: 1 Hours

Note this maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.
Sep 7, 18:35 UTC
Sep 9, 2021

No incidents reported.

Sep 8, 2021

No incidents reported.

Sep 7, 2021

No incidents reported.

Sep 6, 2021

No incidents reported.

Sep 5, 2021

No incidents reported.

Sep 4, 2021
Completed - The scheduled maintenance has been completed.
Sep 4, 16:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 4, 04:00 UTC
Scheduled - SCHEDULED MAINTENANCE: LONDON (EU8,LHR03) INFRASTRUCTURE MAINTENANCE

Impact: No impact to clients expected.

Dear Client

On the dates listed below the Internet Service Provider for the following location will be performing network maintenance. The ISP will be performing maintenance on circuit in this facility. This circuit is currently our secondary link engineers do not expect any impact to our clients.

Change Reference Number: CHG0020822
London (EU8,LHR03) Saturday September 4th 6:00 AM CEST (04:00 UTC)
Expected Total Duration: 12 hours

Note this maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.
Aug 26, 18:42 UTC
Sep 3, 2021
Completed - The scheduled maintenance has been completed.
Sep 3, 23:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 3, 18:00 UTC
Scheduled - SCHEDULED MAINTENANCE: JOHANESBURG (AF3,AF5) INFRASTRUCTURE MAINTENANCE

Impact: No impact to clients is expected

Dear Client

On the date listed below engineers will be performing scheduled maintenance in the location listed below. This maintenance is necessary to perform upgrades to the storage infrastructure supporting the Cloud Services. During this maintenance we will be upgrading storage devices to the latest vendor approved and tested OS release. Although this type of maintenance has been performed in the past without impact, there is a low risk of latency and service disruption to Client Cloud Servers. The Admin UI/API and Community will remain available.

Change Reference Number: CHG0020926
Johannesburg: (AF3,AF5): Friday September 3rd 08:00 PM South Africa Standard Time (18:00 PM UTC)
Expected Total Duration: 5 Hours

Note this maintenance is specific only to the affected data center location and other Geographic Regions will continue to function normally.
Aug 26, 18:29 UTC
Completed - The scheduled maintenance has been completed.
Sep 3, 21:00 UTC
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Sep 3, 17:17 UTC
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Sep 3, 15:32 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 3, 12:00 UTC
Scheduled - SCHEDULED MAINTENANCE: THAILAND (AP18,AP19,BKK01) INFRASTRUCTURE

Impact: No impact to our clients is expected. Medium risk of brief latency and or network disruption during device fail-overs. In addition the UI/API will be in Network Maintenance Mode for duration of maintenance. See notes below for restrictions.

Dear Client

On the date listed below engineers will be performing maintenance in the following cloud location. This maintenance is necessary to perform upgrade of routers supporting all services hosted in this location. During this maintenance engineers will be upgrading devices in a rolling fashion to the latest vendor approved IOS. There is no expected impact to client environments, however there is medium risk of brief packet loss and or latency during device fail-overs. In addition the UI/API will be in Network Maintenance Mode for duration of maintenance. See notes below for restrictions.

Change Reference Number: CHG0018048
THAILAND (AP18,AP19,BKK01): Friday September 3rd 09:00 PM Japan Standard (12:00 UTC)
Expected Total Duration: 9 Hour


Note: Network Maintenance Mode :

1) The Admin UI and API will be available during the maintenance window, but users will be subject to the restrictions described in #2 below.
2) Starting at the beginning of maintenance event, the Admin UI and API will stop accepting any requests for actions related to Cloud Networks. This means users will not be able to deploy or make changes to Vlans, VIPs , ACLs or NATs. Please note that all deployed Cloud Servers and Networks will continue to function as normal - the system will simply block actions from being made using the Admin UI or API.
3) Except for the restrictions related to Cloud Networks all other Cloud functions will continue normally.
4) Once the maintenance is complete, the ability to take actions related to Cloud Networks will be restored.

This maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.
Aug 26, 18:15 UTC
Sep 2, 2021
Completed - The scheduled maintenance has been completed.
Sep 2, 19:45 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 2, 19:00 UTC
Scheduled - We will be performing a minor software upgrade to the CloudControl API in all Geographic Regions on Thursday September 2nd during the normal software upgrade window in each region.

CloudControl Software Change Id: CCCHANGE-298
Time: See Software Upgrade Maintenance Schedule at https://docs.mcp-services.net/x/0oAK for the specific windows in each Geographic Region
Expected Total Duration: 45 minutes

This minor API software upgrade fixes a bug where the system was incorrectly shutting down Cloud Servers during a change to the CPU Speed.

During the software upgrade, all Cloud Servers and Network assets you've deployed will be unaffected. The CloudControl UI will remain available. However, the CloudControl API will be unavailable during the software upgrade for the durations listed above, preventing management of assets during the window.
Aug 27, 13:41 UTC
Completed - The scheduled maintenance has been completed.
Sep 2, 18:45 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 2, 18:00 UTC
Scheduled - We will be performing a minor software upgrade to the CloudControl API in all Geographic Regions on Thursday September 2nd during the normal software upgrade window in each region.

CloudControl Software Change Id: CCCHANGE-298
Time: See Software Upgrade Maintenance Schedule at https://docs.mcp-services.net/x/0oAK for the specific windows in each Geographic Region
Expected Total Duration: 45 minutes

This minor API software upgrade fixes a bug where the system was incorrectly shutting down Cloud Servers during a change to the CPU Speed.

During the software upgrade, all Cloud Servers and Network assets you've deployed will be unaffected. The CloudControl UI will remain available. However, the CloudControl API will be unavailable during the software upgrade for the durations listed above, preventing management of assets during the window.
Aug 27, 13:40 UTC
Completed - The scheduled maintenance has been completed.
Sep 2, 12:45 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 2, 12:00 UTC
Scheduled - We will be performing a minor software upgrade to the CloudControl API in all Geographic Regions on Thursday September 2nd during the normal software upgrade window in each region.

CloudControl Software Change Id: CCCHANGE-298
Time: See Software Upgrade Maintenance Schedule at https://docs.mcp-services.net/x/0oAK for the specific windows in each Geographic Region
Expected Total Duration: 45 minutes

This minor API software upgrade fixes a bug where the system was incorrectly shutting down Cloud Servers during a change to the CPU Speed.

During the software upgrade, all Cloud Servers and Network assets you've deployed will be unaffected. The CloudControl UI will remain available. However, the CloudControl API will be unavailable during the software upgrade for the durations listed above, preventing management of assets during the window.
Aug 27, 13:39 UTC
Completed - The scheduled maintenance has been completed.
Sep 2, 10:45 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 2, 10:00 UTC
Scheduled - We will be performing a minor software upgrade to the CloudControl API in all Geographic Regions on Thursday September 2nd during the normal software upgrade window in each region.

CloudControl Software Change Id: CCCHANGE-298
Time: See Software Upgrade Maintenance Schedule at https://docs.mcp-services.net/x/0oAK for the specific windows in each Geographic Region
Expected Total Duration: 45 minutes

This minor API software upgrade fixes a bug where the system was incorrectly shutting down Cloud Servers during a change to the CPU Speed.

During the software upgrade, all Cloud Servers and Network assets you've deployed will be unaffected. The CloudControl UI will remain available. However, the CloudControl API will be unavailable during the software upgrade for the durations listed above, preventing management of assets during the window.
Aug 27, 13:38 UTC
Completed - The scheduled maintenance has been completed.
Sep 2, 09:45 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 2, 09:00 UTC
Scheduled - We will be performing a minor software upgrade to the CloudControl API in all Geographic Regions on Thursday September 2nd during the normal software upgrade window in each region.

CloudControl Software Change Id: CCCHANGE-298
Time: See Software Upgrade Maintenance Schedule at https://docs.mcp-services.net/x/0oAK for the specific windows in each Geographic Region
Expected Total Duration: 45 minutes

This minor API software upgrade fixes a bug where the system was incorrectly shutting down Cloud Servers during a change to the CPU Speed.

During the software upgrade, all Cloud Servers and Network assets you've deployed will be unaffected. The CloudControl UI will remain available. However, the CloudControl API will be unavailable during the software upgrade for the durations listed above, preventing management of assets during the window.
Aug 27, 13:37 UTC
Completed - The scheduled maintenance has been completed.
Sep 2, 03:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 2, 00:00 UTC
Scheduled - SCHEDULED MAINTENANCE: FRANKFURT (EU6,FRA01) CLOUD INFRASTRUCTURE

Impact: No impact to clients expected. There is a medium risk of brief periods of network latency.

Dear Client

On the date listed below the Internet Service Provider for the following location will be performing network maintenance. The ISP will be performing software upgrades to upstream routers supplying internet access to the below cloud location. Engineers will be failing traffic over to a redundant connection, prior to the maintenance. This type of maintenance has been performed in the past without impact to traffic, however there is a medium risk of brief latency and or packet loss during the maintenance window.

Change Reference Number: CHG0020986
Frankfurt (EU6,FRA01): Thursday September 2nd 02:00 AM CEST (00:00 UTC)
Expected Total Duration: 3 Hours

Note this maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.
Aug 30, 18:25 UTC