NTT Ltd. Cloud Status

All Systems Operational

NTT Cloud AF Operational

AF - Johannesburg Operational

Manage Hosting JNB01 Operational

NTT Cloud - AF3 Operational

Cloud Monitoring Operational

CSfS AF4 Operational

CSfS AF5 Operational

CPNC Operational

NTT Cloud AU Operational

AU - Melbourne Operational

Managed Hosting MEL01 Operational

NTT Cloud AU2 Operational

NTT Cloud AU10 Operational

Cloud Monitoring Operational

CPNC Operational

AU - New Zealand Operational

Managed Hosting HLZ01 Operational

NTT Cloud AU8 Operational

NTT Cloud AU11 Operational

Cloud Monitoring Operational

CPNC Operational

AU - Sydney Operational

Managed Hosting SYD01 Operational

NTT Cloud AU1 Operational

NTT Cloud AU6 Operational

NTT Cloud AU9 Operational

Cloud Monitoring Operational

CPNC Operational

NTT Cloud AP Operational

AP - Hong Kong Operational

Managed Hosting HKG01 Operational

NTT Cloud AP2 Operational

NTT Cloud AP5 Operational

Cloud Monitoring Operational

AP - Malaysia Operational

Managed Hosting KUL01 Operational

NTT Cloud AP13 Operational

Cloud Monitoring Operational

CSFS AP14 Operational

NTT Cloud AP16 Operational

CSFS AP17 Operational

AP - Singapore Operational

Managed Hosting SIN01 Operational

NTT Cloud AP3 Operational

Cloud Monitoring Operational

CSfS AP9 Operational

CSfS AP10 Operational

CaaS AP6 Operational

CaaS AP7 Operational

AP - Thailand Operational

Managed Hosting BKK01 Operational

NTT Cloud AP18 Operational

Cloud Monitoring Operational

CSFS AP19 Operational

AP - Tokyo Operational

Managed Hosting HND01 Operational

NTT Cloud AP1 Operational

NTT Cloud - AP4 Operational

Cloud Monitoring Operational

NTT Cloud CA Operational

CA - Canada Operational

Managed Hosting YYZ01 Operational

NTT Cloud CA1 Operational

NTT Cloud CA2 Operational

Cloud Monitoring Operational

CPNC Operational

NTT Cloud EU Operational

EU - Amsterdam Operational

Managed Hosting AMS01 Operational

NTT Cloud EU7 Operational

Cloud Monitoring Operational

CPNC Operational

EU - Belgium Operational

CaaS EU9 Operational

CPNC Operational

EU - Germany Operational

Managed Hosting FRA01 Operational

NTT Cloud EU6 Operational

Cloud Monitoring Operational

CPNC Operational

EU - United Kingdom Operational

Managed Hosting LHR03 Operational

NTT Cloud EU8 Operational

Cloud Monitoring Operational

CPNC Operational

NTT Cloud IL Operational

IL - Israel Operational

NTT Cloud IL Operational

CaaS IL1 Operational

CaaS IL2 Operational

CPNC Operational

NTT Cloud NA Operational

NA - US East Operational

Managed Hosting ASH01 Operational

Managed Hosting ASH02 Operational

Managed Hosting PCI01 Operational

NTT Cloud NA1 Operational

NTT Cloud NA5 Operational

NTT Cloud NA9 Operational

Cloud Monitoring Operational

CPNC Operational

NA - US West Operational

Managed Hosting SJC03 Operational

Managed Hosting - SNU01 Operational

Managed Hosting PCI02 Operational

NTT Cloud - NA3 Operational

NTT Cloud - NA12 Operational

Cloud Monitoring Operational

CPNC Operational

IT & Operational Systems Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

SCHEDULED MAINTENANCE: SINGAPORE (AP6) CLOUD INFRASTRUCTURE Mar 12, 14:00-17:00 UTC

SCHEDULED MAINTENANCE: SINGAPORE (AP6) CLOUD INFRASTRUCTURE

Impact: During fail-overs there is low risk of brief packet loss and or latency. These fail-overs are not state-full, so open client TCP connections will reset. In addition the UI/API will be in Network Maintenance Mode for duration of maintenance. See notes below for restrictions.

Dear Client

On the date listed below engineers will be performing maintenance in the following cloud location. This maintenance is needed to perform upgrades to network devices supporting cloud services. During the maintenance, engineers will be performing vendor recommended software upgrades to these devices. Engineers will work on devices in a rolling fashion requiring multiple fail-overs. These fail-overs are not state-full, so open client connections will reset. In addition there is a low risk of brief packet-loss and or latency during failovers. The UI/API will be in Network Maintenance mode. See notes below for restrictions.

Change Reference Number: CHG0007105
Singapore (AP6): Friday March 12th 10:00 PM Singapore (14:00 UTC)
Expected Total Duration: 3 Hour

Note: Network Maintenance Mode :

1) The Admin UI and API will be available during the maintenance window, but users will be subject to the restrictions described in #2 below.
2) Starting at the beginning of maintenance event, the Admin UI and API will stop accepting any requests for actions related to Cloud Networks. This means users will not be able to deploy or make changes to Vlans, VIPs , ACLs or NATs. Please note that all deployed Cloud Servers and Networks will continue to function as normal - the system will simply block actions from being made using the Admin UI or API.
3) Except for the restrictions related to Cloud Networks all other Cloud functions will continue normally.
4) Once the maintenance is complete, the ability to take actions related to Cloud Networks will be restored.

This maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.
Posted on Feb 23, 17:11 UTC

SCHEDULED MAINTENANCE: LONDON (EU8,LHR03) INFRASTRUCTURE Mar 12, 20:00-23:00 UTC

SCHEDULED MAINTENANCE: LONDON (EU8,LHR03) INFRASTRUCTURE

Impact: No impact to clients is expected. There is medium risk of brief latency and or packet-loss during router fail-overs with a maximum of two fail-overs.

Dear Client

On the date listed below engineers will be performing maintenance in the following locations. This maintenance is needed to perform upgrade of network component supporting Cloud and Managed Hosting Services. During the maintenance engineers, will be performing vendor recommended upgrade of core routers. Routers will be upgraded in rolling fashion. Although we do not expect any impact to client traffic, there will be medium risk of brief latency and or packet-loss during router fail-overs with a maximum of two fail-overs.

Change Reference Number: CHG0008807
London (EU8,LHR03): Friday March 12th 09:00 PM Central European Time (20:00 UTC)
Expected Total Duration: 3 Hour

Note this maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.
Posted on Mar 2, 21:16 UTC

Past Incidents

Mar 9, 2021

No incidents reported today.

Mar 8, 2021

No incidents reported.

Mar 7, 2021

No incidents reported.

Mar 6, 2021

SCHEDULED MAINTENANCE: JOHANESBURG (AF3, AF5) CLOUD INFRASTRUCTURE

Completed - The scheduled maintenance has been completed.
Mar 6, 03:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 5, 18:00 UTC

Update - We will be undergoing scheduled maintenance during this time.
Feb 11, 19:39 UTC

Update - We will be undergoing scheduled maintenance during this time.
Feb 11, 19:37 UTC

Scheduled - SCHEDULED MAINTENANCE: JOHANESBURG (AF3, AF5) CLOUD INFRASTRUCTURE

Impact: During fail-overs there is low risk of brief packet loss and or latency. These fail-overs are not state-full, so open client connections will reset. In addition the UI/API will be in Network Maintenance Mode for duration of maintenance. See notes below for restrictions.

Dear Client

On the date listed below engineers will be performing maintenance in the following cloud location. This maintenance is needed to perform upgrades to network devices supporting cloud services. During the maintenance, engineers will be performing vendor recommended software upgrades to these devices. Engineers will work on devices in a rolling fashion requiring multiple fail-overs. These fail-overs are not state-full, so open client connections will reset. In addition there is a low risk of brief packet-loss and or latency during failovers. The UI/API will be in Network Maintenance mode. See notes below for restrictions.

Change Reference Number: CHG0007089
Johannesburg: (AF3,AF5): Friday March 5th 08:00 PM South Africa Standard Time (18:00 PM UTC)
Expected Total Duration: 9 Hour

Note: Network Maintenance Mode :

1) The Admin UI and API will be available during the maintenance window, but users will be subject to the restrictions described in #2 below.
2) Starting at the beginning of maintenance event, the Admin UI and API will stop accepting any requests for actions related to Cloud Networks. This means users will not be able to deploy or make changes to Vlans, VIPs , ACLs or NATs. Please note that all deployed Cloud Servers and Networks will continue to function as normal - the system will simply block actions from being made using the Admin UI or API.
3) Except for the restrictions related to Cloud Networks all other Cloud functions will continue normally.
4) Once the maintenance is complete, the ability to take actions related to Cloud Networks will be restored.

This maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.
Feb 11, 19:29 UTC

SCHEDULED MAINTENANCE: FRANKFURT (EU6) CLOUD INFRASTRUCTURE MAINTENANCE

Completed - The scheduled maintenance has been completed.
Mar 6, 02:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 5, 20:00 UTC

Scheduled - SCHEDULED MAINTENANCE: FRANKFURT (EU6) CLOUD INFRASTRUCTURE MAINTENANCE

Impact: The UI/API will be in Network Maintenance Mode for duration of maintenance see note below for restrictions.

Dear Client

On the date listed below engineers will be performing maintenance in the following cloud locations. This maintenance is necessary to perform patching of the infrastructure supporting the cloud UI/API. During this maintenance, we will be upgrading infrastructure devices to the latest vendor approved and tested OS patches. The Cloud UI/API will be in Network Maintenance Mode for duration of maintenance see note below for client restrictions. Deployed client cloud servers will continue to function without interruption.

Change Reference Number: CHG0008468
Frankfurt(EU6): Friday March 5th 09:00 PM Central European Time (20:00 UTC)
Expected Total Duration: 6 Hours

Note: Network Maintenance Mode:

1) The Admin UI and API will be available during the maintenance window, but users will be subject to the restrictions described in #2 below.
2) Starting at the beginning of maintenance event, the Admin UI and API will stop accepting any requests for actions related to Cloud Networks. This means users will not be able to deploy or make changes to Vlans, VIPs , ACLs or NATs. Please note that all deployed Cloud Servers and Networks will continue to function as normal - the system will simply block actions from being made using the Admin UI or API.
3) Except for the restrictions related to Cloud Networks all other Cloud functions will continue normally.
4) Once the maintenance is complete, the ability to take actions related to Cloud Networks will be restored.

This maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.
Feb 11, 19:27 UTC

Mar 5, 2021

SCHEDULED MAINTENANCE: SYDNEY(AU9) CLOUD INFRASTRUCTURE

Completed - The scheduled maintenance has been completed.
Mar 5, 19:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 5, 10:00 UTC

Scheduled - SCHEDULED MAINTENANCE: SYDNEY(AU9) CLOUD INFRASTRUCTURE

Impact: During fail-overs there is low risk of brief packet loss and or latency. These fail-overs are not state-full, open client connections will reset. In addition the UI/API will be in Network Maintenance Mode for duration of maintenance. See notes below for restrictions.

Dear Client

On the date listed below engineers will be performing maintenance in the following cloud location. This maintenance is needed to perform upgrades to network devices supporting cloud services. During the maintenance, engineers will be performing vendor recommended software upgrades to these devices. Engineers will work on devices in a rolling fashion requiring multiple fail-overs. These fail-overs are not state-full, so open client connections will reset. In addition there is a low risk of brief packet-loss and or latency during failovers. The UI/API will be in Network Maintenance mode. See notes below for restrictions.

Change Reference Number: CHG0007092
Sydney (AU9): Friday March 5th 09:00 PM Australia Eastern Daylight Time (10:00 UTC)
Expected Total Duration: 9 Hour

Note: Network Maintenance Mode :

1) The Admin UI and API will be available during the maintenance window, but users will be subject to the restrictions described in #2 below.
2) Starting at the beginning of maintenance event, the Admin UI and API will stop accepting any requests for actions related to Cloud Networks. This means users will not be able to deploy or make changes to Vlans, VIPs , ACLs or NATs. Please note that all deployed Cloud Servers and Networks will continue to function as normal - the system will simply block actions from being made using the Admin UI or API.
3) Except for the restrictions related to Cloud Networks all other Cloud functions will continue normally.
4) Once the maintenance is complete, the ability to take actions related to Cloud Networks will be restored.

This maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.
Feb 11, 20:36 UTC

Mar 4, 2021

SCHEDULED MAINTENANCE: SINGAPORE (AP6) INFRASTRUCTURE MAINTENANCE

Completed - The scheduled maintenance has been completed.
Mar 4, 17:30 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 3, 09:30 UTC

Scheduled - SCHEDULED MAINTENANCE: SINGAPORE (AP6) INFRASTRUCTURE MAINTENANCE

Impact: No impact to clients is expected

Dear Client

On the date listed below engineers will be performing scheduled maintenance in the location listed below. This maintenance is necessary to perform upgrades to the storage infrastructure supporting the Cloud Services. During this maintenance we will be upgrading storage devices to the latest vendor approved and tested OS release. Although this type of maintenance has been performed in the past without impact, there is a low risk of latency and service disruption to Client Cloud Servers. The Admin UI/API and Community will remain available.

Change Reference Number: CHG0008569
Singapore (AP6): Wednesday March 3rd 5:30 PM Singapore Standard (09:30 UTC)
Expected Total Duration: 32 Hours

Note this maintenance is specific only to the affected data center location and other Geographic Regions will continue to function normally.
Feb 16, 19:58 UTC

SCHEDULED MAINTENANCE: MALASIA (AP13) INFRASTRUCTURE MAINTENANCE

Completed - The scheduled maintenance has been completed.
Mar 4, 17:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 1, 12:00 UTC

Scheduled - SCHEDULED MAINTENANCE: MALASIA (AP13) INFRASTRUCTURE MAINTENANCE

Impact: No impact to clients is expected

Dear Client

On the date listed below engineers will be performing scheduled maintenance in the location listed below. This maintenance is necessary to perform upgrades to the storage infrastructure supporting the Cloud Services. During this maintenance we will be upgrading storage devices to the latest vendor approved and tested OS release. Although this type of maintenance has been performed in the past without impact, there is a low risk of latency and or service disruption to Client Cloud Servers. The Admin UI/API and Community will remain available.

Change Reference Number: CHG0008621
MALASIA (AP13): Friday March 1st 09:00 PM Japan Standard (12:00 UTC)
Expected Total Duration: 3 Days 5 hours

Note this maintenance is specific only to the affected data center location and other Geographic Regions will continue to function normally.
Feb 23, 19:47 UTC

SCHEDULED MAINTENANCE: FRANKFURT (EU6) CLOUD INFRASTRUCTURE

Completed - The scheduled maintenance has been completed.
Mar 4, 00:30 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 3, 18:30 UTC

Scheduled - SCHEDULED MAINTENANCE: FRANKFURT (EU6) CLOUD INFRASTRUCTURE

Impact: No impact to clients expected. There is a medium risk of brief periods of network latency.

Dear Client

On the date listed below the Internet Service Provider for the following location will be performing emergency network maintenance. The ISP will be performing software upgrades to upstream routers supplying internet access to the below cloud location. Engineers will be failing traffic over to a redundant connection, prior to the maintenance. This type of maintenance has been performed in the past without impact to traffic, however there is a medium risk of brief latency and or packet loss during the maintenance window.

Change Reference Number: CHG0008791
Frankfurt (EU6): Wednesday March 3rd 19:30 PM CET (18:30 UTC)
Expected Total Duration: 6 Hours

Note this maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.
Mar 2, 19:52 UTC

Mar 3, 2021

SCHEDULED MAINTENANCE: SINGAPORE (AP3,AP9) CLOUD INFRASTRUCTURE

Completed - The scheduled maintenance has been completed.
Mar 3, 15:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 3, 12:00 UTC

Scheduled - SCHEDULED MAINTENANCE: SINGAPORE (AP3,AP9) CLOUD INFRASTRUCTURE

Impact: No impact to clients expected. There is a medium risk of brief periods of network latency.

Dear Client

On the date listed below the Internet Service Provider for the following location will be performing emergency network maintenance. The ISP will be performing software upgrades to upstream routers supplying internet access to the below cloud location. Engineers will be failing traffic over to a redundant connection, prior to the maintenance. This type of maintenance has been performed in the past without impact to traffic, however there is a medium risk of brief latency and or packet loss during the maintenance window.

Change Reference Number: CHG0008435
Singapore (AP3,AP9): Wednesday March 10th 08:00 PM Singapore (12:00 UTC)
Expected Total Duration: 3Hours

Note this maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.
Mar 2, 19:55 UTC

Mar 2, 2021

SCHEDULED MAINTENANCE: MELBOURNE (AU10,MEL01) INFRASTRUCTURE MAINTENANCE

Completed - The scheduled maintenance has been completed.
Mar 2, 19:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 2, 16:00 UTC

Scheduled - SCHEDULED MAINTENANCE: MELBOURNE (AU10,MEL01) INFRASTRUCTURE MAINTENANCE

Impact: No impact to clients expected.

Dear Client

On the dates listed below the Internet Service Provider for the following location will be performing network maintenance. The ISP will be performing software upgrades to upstream routers supplying internet access to the below cloud locations. This circuit is currently our secondary link engineers do not expect any impact to our clients.

Change Reference Number: CHG0008743
Melbourne (AU10,MEL01): Friday March 2nd 03:00 AM Australia Eastern Daylight Time (1/3 16:00 UTC)
Expected Total Duration: 3 Hours

Note this maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.
Feb 25, 20:58 UTC

Mar 1, 2021

Feb 28, 2021

SCHEDULED MAINTENANCE: SINGAPORE (AP10) CLOUD INFRASTRUCTURE

Completed - The scheduled maintenance has been completed.
Feb 28, 21:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 28, 14:00 UTC

Scheduled - SCHEDULED MAINTENANCE: SINGAPORE (AP10) CLOUD INFRASTRUCTURE

Impact: No impact to clients expected.

Dear Client

On the dates listed below the Internet Service Provider for the following location will be performing network maintenance. The ISP will be performing software upgrades to upstream routers supplying internet access to the below cloud locations. This circuit is currently our secondary link engineers do not expect any impact to our clients.

Change Reference Number: CHG0008750
Singapore: (AP10): Sunday February 28th 10:00 PM Singapore (14:00 UTC)
Expected Total Duration: 7 Hours

Note this maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.
Feb 25, 21:00 UTC

Cloud UI Management functionality unavailable in all of Europe

Resolved - Technical teams have identified the problem and fixed it. The services have been restored.
Feb 28, 11:53 UTC

Investigating - Technical teams have been engaged and working towards a fix.
Feb 28, 10:52 UTC

Feb 27, 2021

SCHEDULED MAINTENANCE: US WEST(NA12) CLOUD INFRASTRUCTURE MAINTENANCE

Completed - The scheduled maintenance has been completed.
Feb 27, 12:00 UTC

Update - The Change has been cancelled.
Feb 27, 05:44 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 27, 05:00 UTC

Scheduled - SCHEDULED MAINTENANCE: US WEST(NA12) CLOUD INFRASTRUCTURE MAINTENANCE

Impact: The UI/API will be in Network Maintenance Mode for duration of maintenance see note below for restrictions.

Dear Client

On the date listed below engineers will be performing maintenance in the following cloud locations. This maintenance is necessary to perform patching of the infrastructure supporting the cloud UI/API. During this maintenance, we will be upgrading infrastructure devices to the latest vendor approved and tested OS patches. The Cloud UI/API will be in Network Maintenance Mode for duration of maintenance see note below for client restrictions. Deployed client cloud servers will continue to function without interruption.

Change Reference Number: CHG0008474
US West (NA12) Friday February 26th 9:00 PM Pacific Standard Time (27/2 05:00 UTC)
Expected Total Duration: 7 Hours

Note: Network Maintenance Mode:

1) The Admin UI and API will be available during the maintenance window, but users will be subject to the restrictions described in #2 below.
2) Starting at the beginning of maintenance event, the Admin UI and API will stop accepting any requests for actions related to Cloud Networks. This means users will not be able to deploy or make changes to Vlans, VIPs , ACLs or NATs. Please note that all deployed Cloud Servers and Networks will continue to function as normal - the system will simply block actions from being made using the Admin UI or API.
3) Except for the restrictions related to Cloud Networks all other Cloud functions will continue normally.
4) Once the maintenance is complete, the ability to take actions related to Cloud Networks will be restored.

This maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.
Feb 11, 19:25 UTC

Feb 26, 2021

SCHEDULE MAINTENANCE: HONG KONG (AP5) CLOUD INFRASTRUCTURE

Completed - The scheduled maintenance has been completed.
Feb 26, 21:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 26, 12:00 UTC

Update - Due to unforeseen circumstance Change CHG0008416 originally scheduled for February 19th has been moved to February 26th in the Hong Kong (AP5) location. The Status Page has been updated to reflect the change.

Thanks
NTT Change Management
Feb 8, 17:14 UTC

Scheduled - SCHEDULE MAINTENANCE: HONG KONG (AP5) CLOUD INFRASTRUCTURE

Impact: No Impact to client is expected with exceptions. This is a medium risk maintenance. See exceptions below.

Dear Client

On the date listed below engineers will be performing maintenance in the following cloud locations.
Engineers have identified an issue with the switch infrastructure that can lead to switches to auto-reload. Engineers will perform vendor recommended IOS upgrades to correct the issue and prevent unplanned outages. The upgrades will be done in a rolling fashion with not expected impact to client cloud environments. See below for exceptions. Engineers will take every precaution to avoid client impact. However, this is considered a medium risk maintenance with the possibility of brief latency and or packet loss, during fail-overs.

Change Reference Number: CHG0008416
Hong Kong (AP5): Friday February 26th 09:00 PM Japan Standard (12:00 UTC)
Expected Total Duration: 9 Hours

Exceptions: Clients who opted to install custom solutions outside of our cloud solution without network redundancy may see outages during switch reloads.

Note this maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.
Feb 4, 21:41 UTC

SCHEDULED MAINTENANCE: HONG KONG(AP5) CLOUD INFRASTRUCTURE MAINTENANCE

Completed - The scheduled maintenance has been completed.
Feb 26, 19:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 26, 12:00 UTC

Scheduled - SCHEDULED MAINTENANCE: HONG KONG(AP5) CLOUD INFRASTRUCTURE MAINTENANCE

Impact: The UI/API will be in Network Maintenance Mode for duration of maintenance see note below for restrictions.

Dear Client

On the date listed below engineers will be performing maintenance in the following cloud locations. This maintenance is necessary to perform patching of the infrastructure supporting the cloud UI/API. During this maintenance, we will be upgrading infrastructure devices to the latest vendor approved and tested OS patches. The Cloud UI/API will be in Network Maintenance Mode for duration of maintenance see note below for client restrictions. Deployed client cloud servers will continue to function without interruption.

Change Reference Number: CHG0008466
Hong Kong (AP5) Friday February 26th 9:00 PM Japan Standard Time (12:00 UTC)
Expected Total Duration: 7 Hours

Note: Network Maintenance Mode:

1) The Admin UI and API will be available during the maintenance window, but users will be subject to the restrictions described in #2 below.
2) Starting at the beginning of maintenance event, the Admin UI and API will stop accepting any requests for actions related to Cloud Networks. This means users will not be able to deploy or make changes to Vlans, VIPs , ACLs or NATs. Please note that all deployed Cloud Servers and Networks will continue to function as normal - the system will simply block actions from being made using the Admin UI or API.
3) Except for the restrictions related to Cloud Networks all other Cloud functions will continue normally.
4) Once the maintenance is complete, the ability to take actions related to Cloud Networks will be restored.

This maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.
Feb 11, 17:36 UTC

Feb 25, 2021

SCHEDULED MAINTENANCE: JOHANESBURG (AF4) CLOUD INFRASTRUCTURE

Completed - The scheduled maintenance has been completed.
Feb 25, 21:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 25, 18:00 UTC

Scheduled - SCHEDULED MAINTENANCE: JOHANESBURG (AF4) CLOUD INFRASTRUCTURE

Impact: During fail-overs there is low risk of brief packet loss and or latency. These fail-overs are not state-full, so open client connections will reset.
In addition the UI/API will be in Network Maintenance Mode for duration of maintenance. See notes below for restrictions.

Dear Client

On the date listed below engineers will be performing maintenance in the following cloud location. This maintenance is needed to perform upgrades to network devices supporting cloud services. During the maintenance, engineers will be performing vendor recommended software upgrades to these devices. Engineers will work on devices in a rolling fashion requiring multiple fail-overs. These fail-overs are not state-full, so open client connections will reset. In addition there is a low risk of brief packet-loss and or latency during failovers. The UI/API will be in Network Maintenance mode. See notes below for restrictions.

Change Reference Number: CHG0007104
Johannesburg: (AF4): Friday February 5th 08:00 PM South Africa Standard Time (18:00 PM UTC)
Expected Total Duration: 3 Hour

Note: Network Maintenance Mode :

1) The Admin UI and API will be available during the maintenance window, but users will be subject to the restrictions described in #2 below.
2) Starting at the beginning of maintenance event, the Admin UI and API will stop accepting any requests for actions related to Cloud Networks. This means users will not be able to deploy or make changes to Vlans, VIPs , ACLs or NATs. Please note that all deployed Cloud Servers and Networks will continue to function as normal - the system will simply block actions from being made using the Admin UI or API.
3) Except for the restrictions related to Cloud Networks all other Cloud functions will continue normally.
4) Once the maintenance is complete, the ability to take actions related to Cloud Networks will be restored.

This maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally
Jan 26, 21:14 UTC

Power Issue in KLU02

Resolved - All the services have been restored. Issue stands resolved.
Feb 25, 09:58 UTC

Monitoring - Power is restored. Engineers are validating the devices.
Feb 25, 09:46 UTC

Investigating - HDC datacenter is experiencing power disruption and engineers are working on it.
Feb 25, 08:49 UTC

Feb 24, 2021

No incidents reported.

Feb 23, 2021

No incidents reported.