All Systems Operational
NTT Cloud AF Operational
AF - Johannesburg Operational
Manage Hosting JNB01 ? Operational
NTT Cloud - AF3 ? Operational
Cloud Monitoring Operational
CSfS AF4 ? Operational
CSfS AF5 ? Operational
CPNC ? Operational
NTT Cloud AU Operational
AU - Melbourne Operational
Managed Hosting MEL01 ? Operational
NTT Cloud AU2 ? Operational
NTT Cloud AU10 ? Operational
Cloud Monitoring Operational
CPNC ? Operational
AU - New Zealand Operational
Managed Hosting HLZ01 ? Operational
NTT Cloud AU8 ? Operational
NTT Cloud AU11 ? Operational
Cloud Monitoring Operational
CPNC ? Operational
AU - Sydney Operational
Managed Hosting SYD01 ? Operational
NTT Cloud AU1 ? Operational
NTT Cloud AU6 ? Operational
NTT Cloud AU9 ? Operational
Cloud Monitoring Operational
CPNC ? Operational
NTT Cloud AP ? Operational
AP - Hong Kong Operational
Managed Hosting HKG01 Operational
NTT Cloud AP2 ? Operational
NTT Cloud AP5 ? Operational
Cloud Monitoring Operational
AP - Malaysia Operational
Managed Hosting KUL01 Operational
NTT Cloud AP13 ? Operational
Cloud Monitoring Operational
CSFS AP14 ? Operational
NTT Cloud AP16 ? Operational
CSFS AP17 ? Operational
AP - Singapore Operational
Managed Hosting SIN01 Operational
NTT Cloud AP3 ? Operational
Cloud Monitoring Operational
CSfS AP9 ? Operational
CSfS AP10 ? Operational
CaaS AP6 ? Operational
CaaS AP7 ? Operational
AP - Thailand ? Operational
Managed Hosting BKK01 Operational
NTT Cloud AP18 ? Operational
Cloud Monitoring Operational
CSFS AP19 Operational
AP - Tokyo Operational
Managed Hosting HND01 ? Operational
NTT Cloud AP1 ? Operational
NTT Cloud - AP4 ? Operational
Cloud Monitoring Operational
NTT Cloud CA Operational
CA - Canada ? Operational
Managed Hosting YYZ01 ? Operational
NTT Cloud CA1 ? Operational
NTT Cloud CA2 ? Operational
Cloud Monitoring Operational
CPNC ? Operational
NTT Cloud EU ? Operational
EU - Amsterdam Operational
Managed Hosting AMS01 ? Operational
NTT Cloud EU7 ? Operational
Cloud Monitoring Operational
CPNC ? Operational
EU - Belgium Operational
CaaS EU9 ? Operational
CPNC ? Operational
EU - Germany Operational
Managed Hosting FRA01 ? Operational
NTT Cloud EU6 ? Operational
Cloud Monitoring Operational
CPNC ? Operational
EU - United Kingdom Operational
Managed Hosting LHR03 ? Operational
NTT Cloud EU8 ? Operational
Cloud Monitoring Operational
CPNC ? Operational
NTT Cloud IL Operational
IL - Israel Operational
NTT Cloud IL Operational
CaaS IL1 Operational
CaaS IL2 Operational
CPNC ? Operational
NTT Cloud NA ? Operational
NA - US East ? Operational
Managed Hosting ASH01 ? Operational
Managed Hosting ASH02 ? Operational
Managed Hosting PCI01 ? Operational
NTT Cloud NA1 ? Operational
NTT Cloud NA5 ? Operational
NTT Cloud NA9 ? Operational
Cloud Monitoring Operational
CPNC ? Operational
NA - US West ? Operational
Managed Hosting SJC03 ? Operational
Managed Hosting - SNU01 ? Operational
Managed Hosting PCI02 ? Operational
NTT Cloud - NA3 ? Operational
NTT Cloud - NA12 ? Operational
Cloud Monitoring Operational
CPNC ? Operational
IT & Operational Systems Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
EMERGENCY MAINTENANCE: MALAYSIA (AP16,AP17,KUL02) CLOUD INFRASTRUCTURE

Impact: High risk of intermittent packet loss and or latency.

Dear Client

On the date listed below the Internet Service Provider for the following location will be performing emergency network maintenance to backhaul circuit for this datacenter. The ISP will be performing upgrades to upstream routers supplying internet access to the below cloud location. This type of maintenance has been performed in the past without impact to traffic, however there is a high risk of intermittent packet loss and or latency during the change window.

Change Reference Number: CHG0020557
Malaysia (AP16,AP17,KUL02): Wednesday July 28th 01:00 AM Tokyo (16:00 UTC)
Expected Total Duration: 1 Hour

Note this maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.
Posted on Jul 26, 17:28 UTC
SCHEDULED MAINTENANCE: SINGAPORE (AP10) INFRASTRUCTURE MAINTENANCE

Impact: No impact to clients is expected

Dear Client

On the date listed below engineers will be performing scheduled maintenance in the location listed below. This maintenance is necessary to perform upgrades to the storage infrastructure supporting the Cloud Services. During this maintenance we will be upgrading storage devices to the latest vendor approved and tested OS release. Although this type of maintenance has been performed in the past without impact, there is a low risk of latency and service disruption to Client Cloud Servers. The Admin UI/API and Community will remain available.

Change Reference Number: CHG0020461
Singapore (AP10): Friday July 30th 9:00 PM Japan Standard (12:00 UTC)
Expected Total Duration: 6 Hours

Note this maintenance is specific only to the affected data center location and other Geographic Regions will continue to function normally.
Posted on Jul 20, 19:16 UTC
Impact: The UI/API will be in Network Maintenance Mode for duration of maintenance see note below for restrictions.

Dear Client

On the date listed below engineers will be performing maintenance in the following cloud locations. This maintenance is necessary to perform patching of the infrastructure supporting the cloud UI/API. During this maintenance, we will be upgrading infrastructure devices to the latest vendor approved and tested OS patches. The Cloud UI/API will be in Network Maintenance Mode for duration of maintenance see note below for client restrictions. Deployed client cloud servers will continue to function without interruption.

Change Reference Number: CHG0016189
Belgium (EU9): Friday July 30th 09:00 PM CEST (19:00 UTC)
Expected Total Duration: 8 Hours

Note: Network Maintenance Mode:

1) The Admin UI and API will be available during the maintenance window, but users will be subject to the restrictions described in #2 below.
2) Starting at the beginning of maintenance event, the Admin UI and API will stop accepting any requests for actions related to Cloud Networks. This means users will not be able to deploy or make changes to Vlans, VIPs , ACLs or NATs. Please note that all deployed Cloud Servers and Networks will continue to function as normal - the system will simply block actions from being made using the Admin UI or API.
3) Except for the restrictions related to Cloud Networks all other Cloud functions will continue normally.
4) Once the maintenance is complete, the ability to take actions related to Cloud Networks will be restored.

This maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.
Posted on Jul 20, 04:51 UTC
SCHEDULED MAINTENANCE: NEW ZEALAND (AU11, HLZ01) CLOUD INFRASTRUCTURE

Impact: No impact to clients expected. There is a medium risk of brief periods of network latency.

Dear Client

On the date listed below the Internet Service Provider for the following location will be performing network maintenance. The ISP will be performing software upgrades to upstream routers supplying internet access to the below cloud location. This type of maintenance has been performed in the past without impact to traffic, however there is a medium risk of brief latency and or packet loss during the maintenance window.

Change Reference Number: CHG0019621
New Zealand (AU11, HLZ01): Saturday July 31 09:30 PM Australia Eastern Standard Time (11:30 UTC)
Expected Total Duration: 8 Hours

Note this maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.
Posted on Jul 13, 19:31 UTC
SCHEDULED MAINTENANCE: SINGAPORE (AP6) INFRASTRUCTURE MAINTENANCE

Impact: No impact to clients is expected

Dear Client

On the date listed below engineers will be performing scheduled maintenance in the location listed below. This maintenance is necessary to perform upgrades to the storage infrastructure supporting the Cloud Services. During this maintenance we will be upgrading storage devices to the latest vendor approved and tested OS release. Although this type of maintenance has been performed in the past without impact, there is a low risk of latency and service disruption to Client Cloud Servers. The Admin UI/API and Community will remain available.

Change Reference Number: CHG0019628
Singapore (AP6): Monday August 2nd 9:00 PM Singapore (12:00 UTC)
Expected Total Duration: 12 Hours

Note this maintenance is specific only to the affected data center location and other Geographic Regions will continue to function normally.
Posted on Jul 13, 20:07 UTC
SCHEDULED MAINTENANCE: MELBOURNE (AU10) INFRASTRUCTURE MAINTENANCE

Impact: No impact to clients is expected

Dear Client

On the date listed below engineers will be performing scheduled maintenance in the location listed below. This maintenance is necessary to perform upgrades to the storage infrastructure supporting Cloud Services. During this maintenance we will be upgrading storage devices to the latest vendor approved and tested OS release. Although this type of maintenance has been performed in the past without impact, there is a low risk of latency and or service disruption to Client Cloud Servers. The Admin UI/API and Community will remain available.

Change Reference Number: CHG0020112
Melbourne (AU10): Friday August 13 09:00 PM Australia Eastern Standard Time (11:00 UTC)
Expected Total Duration: 7 Hours

Note this maintenance is specific only to the affected data center location and other Geographic Regions will continue to function normally.
Posted on Jul 15, 19:10 UTC
Past Incidents
Jul 26, 2021

No incidents reported today.

Jul 25, 2021

No incidents reported.

Jul 24, 2021
Completed - The scheduled maintenance has been completed.
Jul 24, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 24, 01:00 UTC
Scheduled - SCHEDULED MAINTENANCE: US EAST (NA9,ASH02) INFRASTRUCTURE MAINTENANCE

Impact: Clients using NAS services with Cifs Shares may see brief disconnect from NAS during failover, clients using NFS Shares should see no impact.

Dear Client,

On the date listed below engineers will be performing scheduled maintenance in the location listed below. This maintenance is necessary to perform repairs to the NAS storage infrastructure supporting Cloud FTP, CSFM, and Managed Hosting services. During this maintenance we will be upgrading storage devices to the latest vendor approved and tested OS release. Clients/Services using NAS services with Cifs Shares may see brief disconnect from NAS during failover, NFS and SAN shares are expected to see no impact.

Clients/Services using NAS services with Cifs Shares may see brief disconnect from NAS during failover, NFS Shares are expected to see no impact.

Change Reference Number: CHG0019234
US EAST: (NA9, ASH02): Friday July 23rd 09:00 PM US Eastern Daylight Time (24/7 01:00 UTC)
Expected Total Duration: 9 Hours

Note this maintenance is specific only to the affected data center location and other Geographic Regions will continue to function normally.
Jul 13, 19:29 UTC
Completed - The scheduled maintenance has been completed.
Jul 24, 00:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 23, 18:01 UTC
Scheduled - SCHEDULED MAINTENANCE: JOHANNESBURG (AF4) INFRASTRUCTURE MAINTENANCE

Impact: No impact to clients is expected

Dear Client

On the date listed below engineers will be performing scheduled maintenance in the location listed below. This maintenance is necessary to perform upgrades to the storage infrastructure supporting the Cloud Services. During this maintenance we will be upgrading storage devices to the latest vendor approved and tested OS release. Although this type of maintenance has been performed in the past without impact, there is a low risk of latency and service disruption to Client Cloud Servers. The Admin UI/API and Community will remain available.

Change Reference Number: CHG0019054
Johannesburg: (AF4): Friday July 23rd 08:00 PM South Africa Standard Time (18:00 UTC)
Expected Total Duration: 6 Hours

Note this maintenance is specific only to the affected data center location and other Geographic Regions will continue to function normally.
Jul 8, 16:56 UTC
Jul 23, 2021
Completed - The scheduled maintenance has been completed.
Jul 23, 22:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 23, 19:00 UTC
Scheduled - SCHEDULED MAINTENANCE: LONDON (EU8, LHR03) INFRASTRUCTURE

Impact: No impact to our clients is expected. Medium risk of brief latency and or network disruption during device fail-overs. In addition the UI/API will be in Network Maintenance Mode for duration of maintenance. See notes below for restrictions.

Dear Client

On the date listed below engineers will be performing maintenance in the following cloud location. This maintenance is necessary to perform upgrade of routers supporting all services hosted in this location. During this maintenance engineers will be upgrading devices in a rolling fashion to the latest vendor approved IOS. There is no expected impact to client environments, however there is medium risk of brief packet loss and or latency during device fail-overs. In addition the UI/API will be in Network Maintenance Mode for duration of maintenance. See notes below for restrictions.

Change Reference Number: CHG0017058
London (EU8, LHR03): Friday July 23rd 09:00 PM CEST (19:00 UTC)
Expected Total Duration: 3 Hour

Note: Network Maintenance Mode :

1) The Admin UI and API will be available during the maintenance window, but users will be subject to the restrictions described in #2 below.
2) Starting at the beginning of maintenance event, the Admin UI and API will stop accepting any requests for actions related to Cloud Networks. This means users will not be able to deploy or make changes to Vlans, VIPs , ACLs or NATs. Please note that all deployed Cloud Servers and Networks will continue to function as normal - the system will simply block actions from being made using the Admin UI or API.
3) Except for the restrictions related to Cloud Networks all other Cloud functions will continue normally.
4) Once the maintenance is complete, the ability to take actions related to Cloud Networks will be restored.

This maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.
Jun 30, 19:31 UTC
Completed - The scheduled maintenance has been completed.
Jul 23, 19:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 23, 12:00 UTC
Scheduled - SCHEDULED MAINTENANCE: NEW ZEALAND (AU11,HLZ01) INFRASTRUCTURE MAINTENANCE

Impact: No impact to clients expected.

Dear Client

On the dates listed below the Internet Service Provider for the following location will be performing network maintenance. The ISP will be performing software upgrades to upstream routers supplying internet access to the below cloud locations. This circuit is currently our secondary link engineers do not expect any impact to our clients.

Change Reference Number: CHG0019893
New Zealand (AU11,HLZ01): Tuesday July 23rd 10:00 PM Australia Eastern Standard Time (12:00 UTC)
Expected Total Duration: 7 Hours

Note this maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.
Jul 15, 17:55 UTC
Completed - The scheduled maintenance has been completed.
Jul 23, 17:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 23, 12:00 UTC
Scheduled - SCHEDULED MAINTENANCE: SINGAPORE (AP9) INFRASTRUCTURE MAINTENANCE

Impact: No impact to clients is expected

Dear Client

On the date listed below engineers will be performing scheduled maintenance in the location listed below. This maintenance is necessary to perform upgrades to the storage infrastructure supporting the CSFS Services. During this maintenance we will be upgrading storage devices to the latest vendor approved and tested OS release. Although this type of maintenance has been performed in the past without impact, there is a low risk of latency and service disruption to Client Cloud Servers and or CSFS Client Servers. The Admin UI/API and Community will remain available.

Change Reference Number: CHG0019615
Singapore (AP9): Friday July 23rd 9:00 PM Japan Standard (12:00 UTC)
Expected Total Duration: 5 Hours

Note this maintenance is specific only to the affected data center location and other Geographic Regions will continue to function normally.
Jul 14, 18:15 UTC
Completed - The scheduled maintenance has been completed.
Jul 23, 16:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 23, 12:00 UTC
Scheduled - SCHEDULED MAINTENANCE: SINGAPORE(AP3,AP9) CLOUD INFRASTRUCTURE MAINTENANCE

Impact: The UI/API will be in Network Maintenance Mode for duration of maintenance see note below for restrictions.

Dear Client

On the date listed below engineers will be performing maintenance in the following cloud locations. This maintenance is necessary to perform patching of the infrastructure supporting the cloud UI/API. During this maintenance, we will be upgrading infrastructure devices to the latest vendor approved and tested OS patches. The Cloud UI/API will be in Network Maintenance Mode for duration of maintenance see note below for client restrictions. Deployed client cloud servers will continue to function without interruption.

Change Reference Number: CHG0011417
Singapore (AP3,AP9) Friday July 23rd 9:00 PM Japan Standard Time (12:00 UTC)
Expected Total Duration: 4 Hours

Note: Network Maintenance Mode:

1) The Admin UI and API will be available during the maintenance window, but users will be subject to the restrictions described in #2 below.
2) Starting at the beginning of maintenance event, the Admin UI and API will stop accepting any requests for actions related to Cloud Networks. This means users will not be able to deploy or make changes to Vlans, VIPs , ACLs or NATs. Please note that all deployed Cloud Servers and Networks will continue to function as normal - the system will simply block actions from being made using the Admin UI or API.
3) Except for the restrictions related to Cloud Networks all other Cloud functions will continue normally.
4) Once the maintenance is complete, the ability to take actions related to Cloud Networks will be restored.

This maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.
Jun 28, 16:33 UTC
Jul 22, 2021

No incidents reported.

Jul 21, 2021
Completed - The scheduled maintenance has been completed.
Jul 21, 15:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 21, 11:01 UTC
Scheduled - Impact: The UI/API will be in Network Maintenance Mode for duration of maintenance see note below for restrictions.

Dear Client

On the date listed below engineers will be performing an emergency maintenance in the following cloud locations. This maintenance is necessary to replace a network device that is part of the infrastructure supporting the cloud UI/API. The Cloud UI/API will be in Network Maintenance Mode for duration of maintenance see note below for client restrictions. Deployed client cloud servers will continue to function without interruption.

Change Reference Number: CHG0020432
Sydney (AU9): Wednesday July 21st 09:00 PM Australia Eastern Standard Time (11:00 UTC)
Expected Total Duration: 4 Hours

Note: Network Maintenance Mode:

1) The Admin UI and API will be available during the maintenance window, but users will be subject to the restrictions described in #2 below.
2) Starting at the beginning of maintenance event, the Admin UI and API will stop accepting any requests for actions related to Cloud Networks. This means users will not be able to deploy or make changes to Vlans, VIPs , ACLs or NATs. Please note that all deployed Cloud Servers and Networks will continue to function as normal - the system will simply block actions from being made using the Admin UI or API.
3) Except for the restrictions related to Cloud Networks all other Cloud functions will continue normally.
4) Once the maintenance is complete, the ability to take actions related to Cloud Networks will be restored.

This maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.
Jul 21, 08:11 UTC
Jul 20, 2021

No incidents reported.

Jul 19, 2021
Completed - The scheduled maintenance has been completed.
Jul 19, 22:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 19, 18:30 UTC
Scheduled - Dear Client

On the date listed below the Internet Service Provider for the following location will be performing emergency network maintenance. The ISP will be performing repairs to upstream routers supplying internet access to the below cloud location. Engineers will be failing traffic over to a redundant connection, prior to the maintenance. This type of maintenance has been performed in the past without impact to traffic, however there is a medium risk of brief latency and or packet loss during the maintenance window.

Change Reference Number: CHG0020442
Singapore (AP10): Tuesday July 20th 03:30 AM Tokyo (19/7 18:30 UTC)
Expected Total Duration: 4 Hours

Note this maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.

Impact: No impact to clients expected. There is a medium risk of brief periods of network latency.
Jul 19, 15:29 UTC
Jul 18, 2021

No incidents reported.

Jul 17, 2021
Completed - The scheduled maintenance has been completed.
Jul 17, 00:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 16, 18:00 UTC
Scheduled - SCHEDULED MAINTENANCE: JOHANNESBURG (AF4) INFRASTRUCTURE MAINTENANCE

Impact: No impact to clients is expected

Dear Client

On the date listed below engineers will be performing scheduled maintenance in the location listed below. This maintenance is necessary to perform upgrades to the storage infrastructure supporting the Cloud Services for SAP. During this maintenance we will be upgrading storage devices to the latest vendor approved and tested OS release. Although this type of maintenance has been performed in the past without impact, there is a medium risk of latency and service disruption to CSfS services.

Change Reference Number: CHG0017822
Johannesburg: (AF4): Friday July 16th 08:00 PM South Africa Standard Time (18:00 PM UTC)
Expected Total Duration: 6 Hours

Note this maintenance is specific only to the affected data center location and other Geographic Regions will continue to function normally.
Jun 29, 21:00 UTC
Jul 16, 2021
Completed - The scheduled maintenance has been completed.
Jul 16, 23:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 16, 19:00 UTC
Scheduled - SCHEDULED MAINTENANCE: BRUSSELS (EU9) CLOUD INFRASTRUCTURE MAINTENANCE

Impact: The UI/API will be in Hypervisor Maintenance Mode for duration of maintenance see note below for restrictions. No impact to deployed client cloud servers.

Dear Client

On the date listed below engineers will be performing maintenance in the following cloud locations. This maintenance is necessary to performing upgrades of the infrastructure supporting the Hypervisor infrastructure. During this maintenance we will be upgrading hypervisor management devices to the latest product approved and tested version. The Cloud UI/API will be in Hypervisor Maintenance Mode for duration of maintenance. See note below for client restrictions. Deployed client cloud servers will continue to function without interruption.

Change Reference Number: CHG0018761
Brussels (EU9): Friday July 16th 09:00 PM Central European Standard (19:00 UTC)
Expected Total Duration: 4 Hours

Note: Hypervisor Maintenance Mode:

1) The Admin UI and API will be available during the maintenance window, but users will be subject to the restrictions described in #2 and #3 below.
2) Starting one hour before the maintenance event, the Admin UI and API will stop accepting any requests for actions related to Cloud Servers or Cloud Images in the affected data center only. This means users will not be able to deploy new servers or images, start/stop/reboot/edit/delete existing servers or images, or start any new import/export actions. Please note that all deployed Cloud Servers will continue to function as normal - the system will simply block actions from being made using the Admin UI or API. Changes requested prior to the one-hour limit will continue to process with status updates in the Admin UI or API until the event begins.
3) Beginning with the start of the maintenance window, the Admin UI and API will stop updating the status of Cloud Servers or Cloud Images in the affected data center. For example, if a server is shut down or rebooted from the Guest OS, the Admin UI/API will not reflect that change.
4) Except for the restrictions related to Cloud Servers and Images, all other Cloud functions will continue normally.
5) Once the maintenance is complete, the ability to take actions related to Cloud Servers and Cloud Images will be restored and the system will update the status of all deployed Cloud Servers.

This maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.
Jul 6, 19:55 UTC
Completed - The scheduled maintenance has been completed.
Jul 16, 18:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 16, 12:00 UTC
Update - Due to schedule conflict change CHG0015310 has been moved from July 9th to July 16th.
Jul 6, 19:23 UTC
Scheduled - SCHEDULED MAINTENANCE: SINGAPORE (AP6) INFRASTRUCTURE MAINTENANCE

Impact: No impact to clients is expected

Dear Client

On the date listed below engineers will be performing scheduled maintenance in the location listed below. This maintenance is necessary to perform upgrades to the storage infrastructure supporting the Cloud Services. During this maintenance we will be upgrading storage devices to the latest vendor approved and tested OS release. Although this type of maintenance has been performed in the past without impact, there is a low risk of latency and service disruption to Client Cloud Servers. The Admin UI/API and Community will remain available.

Change Reference Number: CHG0015310
Singapore (AP6): Friday July 16th 9:00 PM Japan Standard (12:00 UTC)
Expected Total Duration: 6 Hours

Note this maintenance is specific only to the affected data center location and other Geographic Regions will continue to function normally.
Jun 15, 18:20 UTC
Completed - The scheduled maintenance has been completed.
Jul 16, 17:00 UTC
Update - Due to unforeseen reason this maintenance is being extended for another 2 hours.
Jul 16, 14:45 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 16, 11:00 UTC
Scheduled - SCHEDULED MAINTENANCE: SYDNEY (AU9) CLOUD INFRASTRUCTURE MAINTENANCE

Impact: The UI/API will be in Network Maintenance Mode for duration of maintenance see note below for restrictions.

Dear Client

On the date listed below engineers will be performing maintenance in the following cloud locations. This maintenance is necessary to perform patching of the infrastructure supporting the cloud UI/API. During this maintenance, we will be upgrading infrastructure devices to the latest vendor approved and tested OS patches. The Cloud UI/API will be in Network Maintenance Mode for duration of maintenance see note below for client restrictions. Deployed client cloud servers will continue to function without interruption.

Change Reference Number: CHG0011415
Sydney (AU9): Friday July 16th 09:00 PM Australia Eastern Standard Time (11:00 UTC)
Expected Total Duration: 4 Hours

Note: Network Maintenance Mode:

1) The Admin UI and API will be available during the maintenance window, but users will be subject to the restrictions described in #2 below.
2) Starting at the beginning of maintenance event, the Admin UI and API will stop accepting any requests for actions related to Cloud Networks. This means users will not be able to deploy or make changes to Vlans, VIPs , ACLs or NATs. Please note that all deployed Cloud Servers and Networks will continue to function as normal - the system will simply block actions from being made using the Admin UI or API.
3) Except for the restrictions related to Cloud Networks all other Cloud functions will continue normally.
4) Once the maintenance is complete, the ability to take actions related to Cloud Networks will be restored.

This maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.
Jun 28, 16:34 UTC
Completed - The scheduled maintenance has been completed.
Jul 16, 16:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 16, 12:00 UTC
Scheduled - SCHEDULED MAINTENANCE: SINGAPORE (AP6) CLOUD INFRASTRUCTURE MAINTENANCE

Impact: The UI/API will be in Hypervisor Maintenance Mode for duration of maintenance see note below for restrictions. No impact to deployed client cloud servers.

Dear Client

On the date listed below engineers will be performing maintenance in the following cloud locations. This maintenance is necessary to performing upgrades of the infrastructure supporting the Hypervisor infrastructure. During this maintenance we will be upgrading hypervisor management devices to the latest product approved and tested version. The Cloud UI/API will be in Hypervisor Maintenance Mode for duration of maintenance. See note below for client restrictions. Deployed client cloud servers will continue to function without interruption.

Change Reference Number: CHG0018774
Singapore (AP6): Friday July 16th 09:00 PM Japan Standard (12:00 UTC)
Expected Total Duration: 4 Hours

Note: Hypervisor Maintenance Mode:

1) The Admin UI and API will be available during the maintenance window, but users will be subject to the restrictions described in #2 and #3 below.
2) Starting one hour before the maintenance event, the Admin UI and API will stop accepting any requests for actions related to Cloud Servers or Cloud Images in the affected data center only. This means users will not be able to deploy new servers or images, start/stop/reboot/edit/delete existing servers or images, or start any new import/export actions. Please note that all deployed Cloud Servers will continue to function as normal - the system will simply block actions from being made using the Admin UI or API. Changes requested prior to the one-hour limit will continue to process with status updates in the Admin UI or API until the event begins.
3) Beginning with the start of the maintenance window, the Admin UI and API will stop updating the status of Cloud Servers or Cloud Images in the affected data center. For example, if a server is shut down or rebooted from the Guest OS, the Admin UI/API will not reflect that change.
4) Except for the restrictions related to Cloud Servers and Images, all other Cloud functions will continue normally.
5) Once the maintenance is complete, the ability to take actions related to Cloud Servers and Cloud Images will be restored and the system will update the status of all deployed Cloud Servers.

This maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.
Jul 6, 18:35 UTC
Jul 15, 2021

No incidents reported.

Jul 14, 2021

No incidents reported.

Jul 13, 2021
Completed - The scheduled maintenance has been completed.
Jul 13, 16:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 13, 11:01 UTC
Scheduled - SCHEDULED MAINTENANCE: NEW ZEALAND (AU11,HLZ01) INFRASTRUCTURE MAINTENANCE

Impact: No impact to clients expected.

Dear Client

On the dates listed below the Internet Service Provider for the following location will be performing network maintenance. The ISP will be performing software upgrades to upstream routers supplying internet access to the below cloud locations. This circuit is currently our secondary link engineers do not expect any impact to our clients.

Change Reference Number: CHG0018736
New Zealand (AU11,HLZ01): Tuesday July 13th 09:00 PM Australia Eastern Standard Time (11:00 UTC)
Expected Total Duration: 5 Hours

Note this maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.
Jul 6, 18:16 UTC
Jul 12, 2021

No incidents reported.