NTT Ltd. Cloud Status

SCHEDULED MAINTENANCE: MELBOURNE (AU10) CLOUD SNAPSHOT SERVICES

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 9, 09:30 UTC

Scheduled - SCHEDULED MAINTENANCE: MELBOURNE (AU10) CLOUD SNAPSHOT SERVICES

Impact: All scheduled cloud snapshots or restores will be paused during this maintenance and resume at end of maintenance window. Snapshot Service will not be available for creation of new snapshots or restores.

Dear Client

On the dates and times listed below engineers will be performing maintenance in following location. This maintenance is needed to upgrade devices support the Cloud Snapshot Service to latest release. During this maintenance window, all scheduled Cloud Snapshots or Restores will be paused and resume at end of maintenance window. Snapshot Service will not be available for creation of new snapshots or restores.

Change Reference Number: CHG0023652
Melbourne (AU10): Tuesday August 9 07:30 PM Australia Eastern Daylight Time (09:30 AM UTC)
Expected Total Duration: 6 Hours

Note this maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.

SCHEDULED MAINTENANCE: CANADA (CA2) CLOUD SNAPSHOT SERVICES

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 9, 09:30 UTC

Scheduled - SCHEDULED MAINTENANCE: CANADA (CA2) CLOUD SNAPSHOT SERVICES

Impact: All scheduled cloud snapshots or restores will be paused during this maintenance and resume at end of maintenance window. Snapshot Service will not be available for creation of new snapshots or restores.

Dear Client

On the dates and times listed below engineers will be performing maintenance in following location. This maintenance is needed to upgrade devices support the Cloud Snapshot Service to latest release. During this maintenance window, all scheduled Cloud Snapshots or Restores will be paused and resume at end of maintenance window. Snapshot Service will not be available for creation of new snapshots or restores.

Change Reference Number: CHG0023654
Canada (CA2): Tuesday August 9th 05:30 AM US Eastern Standard Time (09:30 UTC)
Expected Total Duration: 6 Hours

Note this maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally

NTT Cloud AF Operational

AF - Johannesburg Operational

Manage Hosting JNB01 Operational

NTT Cloud - AF3 Operational

Cloud Monitoring Operational

CSfS AF4 Operational

CSfS AF5 Operational

CPNC Operational

NTT Cloud AU Operational

AU - Melbourne Under Maintenance

Managed Hosting MEL01 Operational

NTT Cloud AU2 Operational

NTT Cloud AU10 Under Maintenance

Cloud Monitoring Operational

CPNC Operational

AU - New Zealand Operational

Managed Hosting HLZ01 Operational

NTT Cloud AU8 Operational

NTT Cloud AU11 Operational

Cloud Monitoring Operational

CPNC Operational

AU - Sydney Operational

Managed Hosting SYD01 Operational

NTT Cloud AU1 Operational

NTT Cloud AU6 Operational

NTT Cloud AU9 Operational

Cloud Monitoring Operational

CPNC Operational

NTT Cloud AP Operational

AP - Hong Kong Operational

Managed Hosting HKG01 Operational

NTT Cloud AP2 Operational

NTT Cloud AP5 Operational

Cloud Monitoring Operational

AP - Malaysia Operational

Managed Hosting KUL01 Operational

NTT Cloud AP13 Operational

Cloud Monitoring Operational

CSFS AP14 Operational

NTT Cloud AP16 Operational

CSFS AP17 Operational

AP - Singapore Operational

Managed Hosting SIN01 Operational

NTT Cloud AP3 Operational

Cloud Monitoring Operational

CSfS AP9 Operational

CSfS AP10 Operational

CaaS AP6 Operational

CaaS AP7 Operational

AP - Thailand Operational

Managed Hosting BKK01 Operational

NTT Cloud AP18 Operational

Cloud Monitoring Operational

CSFS AP19 Operational

NTT Cloud CA Operational

CA - Canada Under Maintenance

Managed Hosting YYZ01 Operational

NTT Cloud CA1 Operational

NTT Cloud CA2 Under Maintenance

Cloud Monitoring Operational

CPNC Operational

NTT Cloud EU Operational

EU - Amsterdam Operational

Managed Hosting AMS01 Operational

NTT Cloud EU7 Operational

Cloud Monitoring Operational

CPNC Operational

EU - Belgium Operational

CaaS EU9 Operational

CPNC Operational

EU - Germany Operational

Managed Hosting FRA01 Operational

NTT Cloud EU6 Operational

Cloud Monitoring Operational

CPNC Operational

EU - United Kingdom Operational

Managed Hosting LHR03 Operational

NTT Cloud EU8 Operational

Cloud Monitoring Operational

CPNC Operational

NTT Cloud NA Operational

NA - US East Operational

Managed Hosting ASH01 Operational

Managed Hosting ASH02 Operational

NTT Cloud NA9 Operational

Cloud Monitoring Operational

CPNC Operational

NA - US West Operational

Managed Hosting SJC03 Operational

Managed Hosting - SNU01 Operational

NTT Cloud - NA12 Operational

Cloud Monitoring Operational

CPNC Operational

IT & Operational Systems Operational

Managed Hosting HND01 Operational

NTT Cloud AP1 Operational

NTT Cloud - AP4 Operational

Cloud Monitoring Operational

CaaS IL1 Operational

CaaS IL2 Operational

CPNC Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

SCHEDULED MAINTENANCE: JOHANNESBURG (AF3,AF5) CLOUD SNAPSHOT SERVICES Aug 10, 09:30-15:30 UTC

SCHEDULED MAINTENANCE: JOHANNESBURG (AF3,AF5) CLOUD SNAPSHOT SERVICES

Impact: All scheduled cloud snapshots or restores will be paused during this maintenance and resume at end of maintenance window. Snapshot Service will not be available for creation of new snapshots or restores.

Dear Client

On the dates and times listed below engineers will be performing maintenance in following location. This maintenance is needed to upgrade devices support the Cloud Snapshot Service to latest release. During this maintenance window, all scheduled Cloud Snapshots or Restores will be paused and resume at end of maintenance window. Snapshot Service will not be available for creation of new snapshots or restores.

Change Reference Number: CHG0023653
Johannesburg: (AF3,AF5): Wednesday August 10th 11:30 AM South Africa Standard Time (09:30 UTC)
Expected Total Duration: 6 Hours

Note this maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.
Posted on Jul 21, 20:00 UTC

SCHEDULED MAINTENANCE: JOHANNESBURG (AF4) CLOUD SNAPSHOT SERVICES Aug 12, 09:30-15:30 UTC

SCHEDULED MAINTENANCE: JOHANNESBURG (AF4) CLOUD SNAPSHOT SERVICES

Impact: All scheduled cloud snapshots or restores will be paused during this maintenance and resume at end of maintenance window. Snapshot Service will not be available for creation of new snapshots or restores.

Dear Client

On the dates and times listed below engineers will be performing maintenance in following location. This maintenance is needed to upgrade devices support the Cloud Snapshot Service to latest release. During this maintenance window, all scheduled Cloud Snapshots or Restores will be paused and resume at end of maintenance window. Snapshot Service will not be available for creation of new snapshots or restores.

Change Reference Number: CHG0023649
Johannesburg: (AF4): Friday August 12th 11:30 AM South Africa Standard Time (09:30 UTC)
Expected Total Duration: 6 Hours

Note this maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.
Posted on Jul 21, 20:03 UTC

SCHEDULED MAINTENANCE: SINGAPORE (AP3,AP9) CLOUD SNAPSHOT SERVICES Aug 12, 09:30-15:30 UTC

SCHEDULED MAINTENANCE: SINGAPORE (AP3,AP9) CLOUD SNAPSHOT SERVICES

Impact: All scheduled cloud snapshots or restores will be paused during this maintenance and resume at end of maintenance window. Snapshot Service will not be available for creation of new snapshots or restores.

Dear Client

On the dates and times listed below engineers will be performing maintenance in following location. This maintenance is needed to upgrade devices support the Cloud Snapshot Service to latest release. During this maintenance window, all scheduled Cloud Snapshots or Restores will be paused and resume at end of maintenance window. Snapshot Service will not be available for creation of new snapshots or restores.

Change Reference Number: CHG0023650
Singapore (AP3,AP9): Friday August 12th 16:30 PM Japan Standard Time (09:30 UTC)
Expected Total Duration: 6 Hours

Note this maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.
Posted on Jul 21, 19:58 UTC

Past Incidents

Aug 9, 2022

Unresolved incidents: SCHEDULED MAINTENANCE: MELBOURNE (AU10) CLOUD SNAPSHOT SERVICES, SCHEDULED MAINTENANCE: CANADA (CA2) CLOUD SNAPSHOT SERVICES.

Aug 8, 2022

SCHEDULED MAINTENANCE: SYDNEY (AU9) CLOUD SNAPSHOT SERVICES

Completed - The scheduled maintenance has been completed.
Aug 8, 13:30 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 8, 09:31 UTC

Scheduled - SCHEDULED MAINTENANCE: SYDNEY (AU9) CLOUD SNAPSHOT SERVICES

Impact: All scheduled cloud snapshots or restores will be paused during this maintenance and resume at end of maintenance window. Snapshot Service will not be available for creation of new snapshots or restores.

Dear Client

On the dates and times listed below engineers will be performing maintenance in following location. This maintenance is needed to upgrade devices support the Cloud Snapshot Service to latest release. During this maintenance window, all scheduled Cloud Snapshots or Restores will be paused and resume at end of maintenance window. Snapshot Service will not be available for creation of new snapshots or restores.

Change Reference Number: CHG0023639
Sydney (AU9): Monday August 8 07:30 PM Australia Eastern Daylight Time (09:30 AM UTC)
Expected Total Duration: 4 Hours

Note this maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.
Jul 21, 19:57 UTC

Aug 7, 2022

No incidents reported.

Aug 6, 2022

AP16 -Network functionality on Cloud Admin UI is unavailable

Resolved - Technical teams have taken corrective actions to restore service. This incident stands resolved.
Aug 6, 01:47 UTC

Update - The Vendor support team has been engaged. The network engineers along with our Vendor are troubleshooting the issue to restore the service.
Aug 6, 01:10 UTC

Investigating - The network team has identified an Network Management functionality issue. Clients will not be able to perform any Network Changes via the Cloud UI (Add, Delete, Edit). There is no impact to production. Teams are engaged and troubleshooting the issue.
Aug 5, 21:35 UTC

Aug 5, 2022

SCHEDULED MAINTENANCE: MALASIA (AP16) INFRASTRUCTURE MAINTENANCE

Completed - The scheduled maintenance has been completed.
Aug 5, 20:01 UTC

Update - Due to unforeseen reasons the change window is being extended for an 2 hours, so our engineers can complete the task in hand. We apologize for any inconvenience caused due to this.
Aug 5, 16:53 UTC

Update - This maintenance has been extended by 2 hours from its original completion time.
Aug 5, 15:39 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 5, 12:00 UTC

Scheduled - Impact: No impact to our clients is expected. Medium risk of brief latency and or network disruption during device fail-overs. In addition the UI/API will be in Network Maintenance Mode for duration of maintenance. See notes below for restrictions.

Dear Client

On the date listed below engineers will be performing maintenance in the following cloud location. This maintenance is necessary to perform upgrade of routers supporting all services hosted in this location. During this maintenance engineers will be upgrading devices in a rolling fashion to the latest vendor approved IOS. There is no expected impact to client environments, however there is medium risk of brief packet loss and or latency during device fail-overs. In addition the UI/API will be in Network Maintenance Mode for duration of maintenance. See notes below for restrictions.

Change Reference Number: CHG0023716
MALAYSIA (AP16): Friday August 5th 9:00 PM Japan Standard (12:00 UTC)
Expected Total Duration: 4 Hours

Note: Network Maintenance Mode :

1) The Admin UI and API will be available during the maintenance window, but users will be subject to the restrictions described in #2 below.
2) Starting at the beginning of maintenance event, the Admin UI and API will stop accepting any requests for actions related to Cloud Networks. This means users will not be able to deploy or make changes to Vlans, VIPs , ACLs or NATs. Please note that all deployed Cloud Servers and Networks will continue to function as normal - the system will simply block actions from being made using the Admin UI or API.
3) Except for the restrictions related to Cloud Networks all other Cloud functions will continue normally.
4) Once the maintenance is complete, the ability to take actions related to Cloud Networks will be restored.

This maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.
Jul 28, 03:56 UTC

Aug 4, 2022

No incidents reported.

Aug 3, 2022

No incidents reported.

Aug 2, 2022

No incidents reported.

Aug 1, 2022

No incidents reported.

Jul 31, 2022

No incidents reported.

Jul 30, 2022

No incidents reported.

Jul 29, 2022

No incidents reported.

Jul 28, 2022

No incidents reported.

Jul 27, 2022

No incidents reported.

Jul 26, 2022

No incidents reported.