All Systems Operational
NTT Cloud AF Operational
AF - Johannesburg Operational
Manage Hosting JNB01 ? Operational
NTT Cloud - AF3 ? Operational
Cloud Monitoring Operational
CSfS AF4 ? Operational
CSfS AF5 ? Operational
CPNC ? Operational
NTT Cloud AU Operational
AU - Melbourne Operational
Managed Hosting MEL01 ? Operational
NTT Cloud AU2 ? Operational
NTT Cloud AU10 ? Operational
Cloud Monitoring Operational
CPNC ? Operational
AU - New Zealand Operational
Managed Hosting HLZ01 ? Operational
NTT Cloud AU8 ? Operational
NTT Cloud AU11 ? Operational
Cloud Monitoring Operational
CPNC ? Operational
AU - Sydney Operational
Managed Hosting SYD01 ? Operational
NTT Cloud AU1 ? Operational
NTT Cloud AU6 ? Operational
NTT Cloud AU9 ? Operational
Cloud Monitoring Operational
CPNC ? Operational
NTT Cloud AP ? Operational
AP - Hong Kong Operational
Managed Hosting HKG01 Operational
NTT Cloud AP2 ? Operational
NTT Cloud AP5 ? Operational
Cloud Monitoring Operational
AP - Malaysia Operational
Managed Hosting KUL01 Operational
NTT Cloud AP13 ? Operational
Cloud Monitoring Operational
CSFS AP14 ? Operational
NTT Cloud AP16 ? Operational
CSFS AP17 ? Operational
AP - Singapore Operational
Managed Hosting SIN01 Operational
NTT Cloud AP3 ? Operational
Cloud Monitoring Operational
CSfS AP9 ? Operational
CSfS AP10 ? Operational
CaaS AP6 ? Operational
CaaS AP7 ? Operational
AP - Thailand ? Operational
Managed Hosting BKK01 Operational
NTT Cloud AP18 ? Operational
Cloud Monitoring Operational
CSFS AP19 Operational
AP - Tokyo Operational
Managed Hosting HND01 ? Operational
NTT Cloud AP1 ? Operational
NTT Cloud - AP4 ? Operational
Cloud Monitoring Operational
NTT Cloud CA Operational
CA - Canada ? Operational
Managed Hosting YYZ01 ? Operational
NTT Cloud CA1 ? Operational
NTT Cloud CA2 ? Operational
Cloud Monitoring Operational
CPNC ? Operational
NTT Cloud EU ? Operational
EU - Amsterdam Operational
Managed Hosting AMS01 ? Operational
NTT Cloud EU7 ? Operational
Cloud Monitoring Operational
CPNC ? Operational
EU - Belgium Operational
CaaS EU9 ? Operational
CPNC ? Operational
EU - Germany Operational
Managed Hosting FRA01 ? Operational
NTT Cloud EU6 ? Operational
Cloud Monitoring Operational
CPNC ? Operational
EU - United Kingdom Operational
Managed Hosting LHR03 ? Operational
NTT Cloud EU8 ? Operational
Cloud Monitoring Operational
CPNC ? Operational
NTT Cloud IL Operational
IL - Israel Operational
NTT Cloud IL Operational
CaaS IL1 Operational
CaaS IL2 Operational
CPNC ? Operational
NTT Cloud NA ? Operational
NA - US East ? Operational
Managed Hosting ASH01 ? Operational
Managed Hosting ASH02 ? Operational
Managed Hosting PCI01 ? Operational
NTT Cloud NA1 ? Operational
NTT Cloud NA5 ? Operational
NTT Cloud NA9 ? Operational
Cloud Monitoring Operational
CPNC ? Operational
NA - US West ? Operational
Managed Hosting SJC03 ? Operational
Managed Hosting - SNU01 ? Operational
Managed Hosting PCI02 ? Operational
NTT Cloud - NA3 ? Operational
NTT Cloud - NA12 ? Operational
Cloud Monitoring Operational
CPNC ? Operational
IT & Operational Systems Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
EMERGENCY MAINTENANCE: FRANKFURT(EU6) CLOUD INFRASTRUCTURE

Impact: No impact to clients expected. There is a medium risk of brief period of network latency and or packet-loss.

Dear Client

The ISP has resolved issue with our Primary Circuit in EU6 that caused incident INC0013069 on January 19th. Engineers will fail back to primary circuit on the date and time below to restore full network capabilities. This type of maintenance has been performed in the past without impact, however there is a medium risk of brief latency and or packet loss during the fail-over.

Change Reference Number: CHG0008248
Frankfurt(EU6): Wednesday January 27th 09:00 PM Central European Time (20:00 UTC)
Expected Total Duration: 1 hour

Note this maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally
Posted on Jan 26, 18:18 UTC
SCHEDULED MAINTENANCE: NEW ZEALAND (AU11) CLOUD INFRASTRUCTURE

Impact: During fail-overs there is low risk of brief packet loss and or latency. These fail-overs are not state-full, so open client connections will reset. In addition the UI/API will be in Network Maintenance Mode for duration of maintenance. See notes below for restrictions.

Dear Client
On the date listed below engineers will be performing maintenance in the following cloud location. This maintenance is needed to perform upgrades to network devices supporting cloud services. During the maintenance, engineers will be performing vendor recommended software upgrades to these devices. Engineers will work on devices in a rolling fashion requiring multiple fail-overs. These fail-overs are not state-full, so open client connections will reset. In addition there is a low risk of brief packet-loss and or latency during failovers. The UI/API will be in Network Maintenance mode. See notes below for restrictions.

Change Reference Number: CHG0007094
New Zealand (AU11): Friday January 29th 09:00 PM Australia Eastern Daylight Time (10:00 UTC)
Expected Total Duration: 10 Hour

Note: Network Maintenance Mode :

1) The Admin UI and API will be available during the maintenance window, but users will be subject to the restrictions described in #2 below.
2) Starting at the beginning of maintenance event, the Admin UI and API will stop accepting any requests for actions related to Cloud Networks. This means users will not be able to deploy or make changes to Vlans, VIPs , ACLs or NATs. Please note that all deployed Cloud Servers and Networks will continue to function as normal - the system will simply block actions from being made using the Admin UI or API.
3) Except for the restrictions related to Cloud Networks all other Cloud functions will continue normally.
4) Once the maintenance is complete, the ability to take actions related to Cloud Networks will be restored.

This maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.
Posted on Jan 15, 00:46 UTC
Impact: During fail-overs there is open session resets and a risk of brief packet loss and or latency. In addition the UI/API will be in Network Maintenance Mode for duration of maintenance. See notes below for restrictions.

Dear Client

On the date listed below engineers will be performing maintenance in the following cloud location. This maintenance is needed to perform upgrades to network devices supporting cloud services to address security vulnerabilities and bugs in current code. During the maintenance, engineers will be performing vendor recommended software upgrades to these devices. Engineers will work on devices in a rolling fashion These fail-overs are not state-full, so open client connections will reset. In addition there is a medium risk of brief packet-loss and or latency during failovers. The UI/API will be in Network Maintenance mode. See notes below for restrictions.

Change Reference Number: CHG0007100
London (EU8): Friday January 29th 09:00 PM Central European Time (20:00 UTC)
Expected Total Duration: 7 Hour

Note: Network Maintenance Mode :
1) The Admin UI and API will be available during the maintenance window, but users will be subject to the restrictions described in #2 below.
2) Starting at the beginning of maintenance event, the Admin UI and API will stop accepting any requests for actions related to Cloud Networks. This means users will not be able to deploy or make changes to Vlans, VIPs , ACLs or NATs. Please note that all deployed Cloud Servers and Networks will continue to function as normal - the system will simply block actions from being made using the Admin UI or API.
3) Except for the restrictions related to Cloud Networks all other Cloud functions will continue normally.
4) Once the maintenance is complete, the ability to take actions related to Cloud Networks will be restored.

This maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.
Posted on Jan 12, 18:51 UTC
Impact: No client impact expected, however medium risk of disruptions to the following services. All services in following location, including but not limited to Cloud UI/API, Cloud and Manage Hosting Backup Services, CPNC, Cloud Services, and Managed Hosting Services.

Dear Client

On the dates and times listed below the Datacenter Vendor is performing power maintenance in our US EAST facility. This maintenance is needed to maintain proper power capacity for this facility. These power circuits support multiple devices in the location listed below. Although no impact to client services is expected, there is a medium risk of impact to all services including but not limited to Cloud UI/API, Cloud and Manage Hosting Backup Services, Cloud Services, and Managed Hosting Services.

Change Reference Number: CHG0008000
US EAST (NA9, ASH02): Saturday January 30th 03:00 AM US Pacific Standard Time (11:00 UTC)
Expected Total Duration: 18 Hours

Note this maintenance is specific only to the affected data center location and other Geographic Regions will continue to function normally
Posted on Jan 5, 17:09 UTC
SCHEDULED MAINTENANCE: JOHANESBURG (AF4) CLOUD INFRASTRUCTURE

Impact: During fail-overs there is low risk of brief packet loss and or latency. These fail-overs are not state-full, so open client connections will reset.
In addition the UI/API will be in Network Maintenance Mode for duration of maintenance. See notes below for restrictions.

Dear Client

On the date listed below engineers will be performing maintenance in the following cloud location. This maintenance is needed to perform upgrades to network devices supporting cloud services. During the maintenance, engineers will be performing vendor recommended software upgrades to these devices. Engineers will work on devices in a rolling fashion requiring multiple fail-overs. These fail-overs are not state-full, so open client connections will reset. In addition there is a low risk of brief packet-loss and or latency during failovers. The UI/API will be in Network Maintenance mode. See notes below for restrictions.

Change Reference Number: CHG0007104
Johannesburg: (AF4): Friday February 5th 08:00 PM South Africa Standard Time (18:00 PM UTC)
Expected Total Duration: 3 Hour

Note: Network Maintenance Mode :

1) The Admin UI and API will be available during the maintenance window, but users will be subject to the restrictions described in #2 below.
2) Starting at the beginning of maintenance event, the Admin UI and API will stop accepting any requests for actions related to Cloud Networks. This means users will not be able to deploy or make changes to Vlans, VIPs , ACLs or NATs. Please note that all deployed Cloud Servers and Networks will continue to function as normal - the system will simply block actions from being made using the Admin UI or API.
3) Except for the restrictions related to Cloud Networks all other Cloud functions will continue normally.
4) Once the maintenance is complete, the ability to take actions related to Cloud Networks will be restored.

This maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally
Posted on Jan 26, 21:14 UTC
Past Incidents
Jan 27, 2021

No incidents reported today.

Jan 26, 2021

No incidents reported.

Jan 25, 2021

No incidents reported.

Jan 24, 2021
Completed - The scheduled maintenance has been completed.
Jan 24, 05:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 23, 11:00 UTC
Scheduled - Impact: No client impact expected, however medium risk of disruptions to the following services. All services in following location, including but not limited to Cloud UI/API, Cloud and Manage Hosting Backup Services, CPNC, Cloud Services, and Managed Hosting Services.

Dear Client

On the dates and times listed below the Datacenter Vendor is performing power maintenance in our US EAST facility. This maintenance is needed to maintain proper power capacity for this facility. These power circuits support multiple devices in the location listed below. Although no impact to client services is expected, there is a medium risk of impact to all services including but not limited to Cloud UI/API, Cloud and Manage Hosting Backup Services, Cloud Services, and Managed Hosting Services.

Change Reference Number: CHG0007997
US EAST (NA9, ASH02): Saturday January 23rd 03:00 AM US Pacific Standard Time (11:00 UTC)
Expected Total Duration: 18 Hours

Note this maintenance is specific only to the affected data center location and other Geographic Regions will continue to function normally
Jan 5, 17:11 UTC
Jan 23, 2021
Resolved - Dear Client

Infra team with Vendor have fixed the issue ,connectivity is restored.
Jan 23, 12:46 UTC
Investigating - Dear Client ,

We are facing issues connecting to devices in NA01 datacenters. Our Infra team is working on this.
Jan 23, 12:24 UTC
Resolved - Our Technical team ,with help of Vendor have fixed the issue .The issue is resolved
Jan 23, 11:08 UTC
Identified - Authentication issue experienced in AP14. Our engineers have identified the issue and working on an emergency reboot to the VC to mitigate the issue. During the reboot of the VC clients will not be able to manage their VM's to make any changes via the Cloud UI.
Jan 23, 08:05 UTC
Completed - The scheduled maintenance has been completed.
Jan 23, 04:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 22, 20:00 UTC
Scheduled - Impact: During fail-overs there is risk of brief packet loss and or latency during fail-overs. In addition the UI/API will be in Network Maintenance Mode for duration of maintenance. See notes below for restrictions.

Dear Client

On the date listed below engineers will be performing maintenance in the following cloud location. This maintenance is needed to perform upgrades to network devices supporting cloud services. During the maintenance, engineers will be performing vendor recommended software upgrades to these devices. Engineers will work on devices in a rolling fashion requiring multiple fail-overs. These fail-overs are not state-full, so open client connections will reset. In addition there is a medium risk of brief packet-loss and or latency during failovers. The UI/API will be in Network Maintenance mode. See notes below for restrictions.

Change Reference Number: CHG0007098
Belgium (EU9): Friday January 22nd 09:00 PM Central European Time (20:00 UTC)
Expected Total Duration: 8 Hour

Note: Network Maintenance Mode :

1) The Admin UI and API will be available during the maintenance window, but users will be subject to the restrictions described in #2 below.
2) Starting at the beginning of maintenance event, the Admin UI and API will stop accepting any requests for actions related to Cloud Networks. This means users will not be able to deploy or make changes to Vlans, VIPs , ACLs or NATs. Please note that all deployed Cloud Servers and Networks will continue to function as normal - the system will simply block actions from being made using the Admin UI or API.
3) Except for the restrictions related to Cloud Networks all other Cloud functions will continue normally.
4) Once the maintenance is complete, the ability to take actions related to Cloud Networks will be restored.

This maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.
Jan 12, 18:49 UTC
Jan 22, 2021
Jan 21, 2021
Completed - The scheduled maintenance has been completed.
Jan 21, 07:45 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 21, 07:16 UTC
Scheduled - Impact: No impact to clients expected. However, there is a high risk of network latency during maintenance window. Engineers will be failing traffic over to a redundant connection. This type of maintenance has been performed in the past without impact to traffic, however there is a high risk of latency during the maintenance window.

Change Reference Number: CHG0008181
Frankfurt (EU6,FRA01): Thursday January 21st 8:15 AM CET (07:15 UTC)
Expected Total Duration: 30 minutes

Note this maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.
Jan 21, 06:52 UTC
Jan 20, 2021

No incidents reported.

Jan 19, 2021
Resolved - Engineers have found root cause of issue and applied fix. This issue is consider resolved.
Jan 19, 23:08 UTC
Monitoring - Engineers have completed the fail-over and it has shown improvements. Engineers will continue to review for any further action needed.
Jan 19, 19:42 UTC
Investigating - Subset of clients in EU6 MCP are reporting periodic network disconnects. In attempt to resolve engineers are performing failover of Load balancer in this location per emergency change CHG0008144. This is not a state-ful failover clients on this device will see open session resets during failover. This failover will happen in next 15 minutes.
Jan 19, 17:56 UTC
Jan 18, 2021

No incidents reported.

Jan 17, 2021
Completed - The scheduled maintenance has been completed.
Jan 17, 05:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 16, 11:00 UTC
Scheduled - SCHEDULED MAINTENANCE: US EAST (NA9, ASH02) INFRASTRUCTURE

Impact: No client impact expected, however medium risk of disruptions to the following services. All services in following location, including but not limited to Cloud UI/API, Cloud and Manage Hosting Backup Services, CPNC, Cloud Services, and Managed Hosting Services.

Dear Client

On the dates and times listed below the Datacenter Vendor is performing power maintenance in our US EAST facility. This maintenance is needed to maintain proper power capacity for this facility. These power circuits support multiple devices in the location listed below. Although no impact to client services is expected, there is a medium risk of impact to all services including but not limited to Cloud UI/API, Cloud and Manage Hosting Backup Services, Cloud Services, and Managed Hosting Services.

Change Reference Number: CHG0007943
US EAST (NA9, ASH02): Saturday January 16th 03:00 AM US Pacific Standard Time (11:00 UTC)
Expected Total Duration: 18 Hours

Note this maintenance is specific only to the affected data center location and other Geographic Regions will continue to function normally
Dec 25, 17:54 UTC
Jan 16, 2021
Completed - The scheduled maintenance has been completed.
Jan 16, 05:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 15, 20:00 UTC
Scheduled - SCHEDULED MAINTENANCE: FRANFURT (EU6) CLOUD INFRASTRUCTURE

Impact: During fail-overs there is open session resets and a risk of brief packet loss and or latency. In addition the UI/API will be in Network Maintenance Mode for duration of maintenance. See notes below for restrictions.

Dear Client

On the date listed below engineers will be performing maintenance in the following cloud location. This maintenance is needed to perform upgrades to network devices supporting cloud services to address security vulnerabilities and bugs in current code. During the maintenance, engineers will be performing vendor recommended software upgrades to these devices. Engineers will work on devices in a rolling fashion These fail-overs are not state-full, so open client connections will reset. In addition there is a medium risk of brief packet-loss and or latency during failovers. The UI/API will be in Network Maintenance mode. See notes below for restrictions.

Change Reference Number: CHG0007102
Frankfurt (EU6): Friday January 15th 09:00 PM Central European Time (20:00 UTC)
Expected Total Duration: 9 Hour

Note: Network Maintenance Mode :
1) The Admin UI and API will be available during the maintenance window, but users will be subject to the restrictions described in #2 below.
2) Starting at the beginning of maintenance event, the Admin UI and API will stop accepting any requests for actions related to Cloud Networks. This means users will not be able to deploy or make changes to Vlans, VIPs , ACLs or NATs. Please note that all deployed Cloud Servers and Networks will continue to function as normal - the system will simply block actions from being made using the Admin UI or API.
3) Except for the restrictions related to Cloud Networks all other Cloud functions will continue normally.
4) Once the maintenance is complete, the ability to take actions related to Cloud Networks will be restored.

This maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.
Dec 3, 21:27 UTC
Jan 15, 2021
Completed - The scheduled maintenance has been completed.
Jan 15, 22:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 15, 12:00 UTC
Scheduled - SCHEDULED MAINTENANCE: HONG KONG (AP5) CLOUD INFRASTRUCTURE

Impact: During fail-overs there is open session resets and a risk of brief packet loss and or latency. In addition the UI/API will be in Network Maintenance Mode for duration of maintenance. See notes below for restrictions.

Dear Client

On the date listed below engineers will be performing maintenance in the following cloud location. This maintenance is needed to perform upgrades to network devices supporting cloud services to address security vulnerabilities and bugs in current code. During the maintenance, engineers will be performing vendor recommended software upgrades to these devices. Engineers will work on devices in a rolling fashion These fail-overs are not state-full, so open client connections will reset. In addition there is a medium risk of brief packet-loss and or latency during failovers. The UI/API will be in Network Maintenance mode. See notes below for restrictions.

Change Reference Number: CHG0007090
Hong Kong (AP5): Friday January 15th 09:00 PM Japan Standard (12:00 UTC)
Expected Total Duration: 10 Hour

Note: Network Maintenance Mode :

1) The Admin UI and API will be available during the maintenance window, but users will be subject to the restrictions described in #2 below.
2) Starting at the beginning of maintenance event, the Admin UI and API will stop accepting any requests for actions related to Cloud Networks. This means users will not be able to deploy or make changes to Vlans, VIPs , ACLs or NATs. Please note that all deployed Cloud Servers and Networks will continue to function as normal - the system will simply block actions from being made using the Admin UI or API.
3) Except for the restrictions related to Cloud Networks all other Cloud functions will continue normally.
4) Once the maintenance is complete, the ability to take actions related to Cloud Networks will be restored.

This maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.
Dec 3, 21:35 UTC
Jan 14, 2021

No incidents reported.

Jan 13, 2021

No incidents reported.