In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 9, 09:30 UTC
Scheduled - SCHEDULED MAINTENANCE: MELBOURNE (AU10) CLOUD SNAPSHOT SERVICES

Impact: All scheduled cloud snapshots or restores will be paused during this maintenance and resume at end of maintenance window. Snapshot Service will not be available for creation of new snapshots or restores.

Dear Client

On the dates and times listed below engineers will be performing maintenance in following location. This maintenance is needed to upgrade devices support the Cloud Snapshot Service to latest release. During this maintenance window, all scheduled Cloud Snapshots or Restores will be paused and resume at end of maintenance window. Snapshot Service will not be available for creation of new snapshots or restores.

Change Reference Number: CHG0023652
Melbourne (AU10): Tuesday August 9 07:30 PM Australia Eastern Daylight Time (09:30 AM UTC)
Expected Total Duration: 6 Hours

Note this maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 9, 09:30 UTC
Scheduled - SCHEDULED MAINTENANCE: CANADA (CA2) CLOUD SNAPSHOT SERVICES

Impact: All scheduled cloud snapshots or restores will be paused during this maintenance and resume at end of maintenance window. Snapshot Service will not be available for creation of new snapshots or restores.

Dear Client

On the dates and times listed below engineers will be performing maintenance in following location. This maintenance is needed to upgrade devices support the Cloud Snapshot Service to latest release. During this maintenance window, all scheduled Cloud Snapshots or Restores will be paused and resume at end of maintenance window. Snapshot Service will not be available for creation of new snapshots or restores.

Change Reference Number: CHG0023654
Canada (CA2): Tuesday August 9th 05:30 AM US Eastern Standard Time (09:30 UTC)
Expected Total Duration: 6 Hours

Note this maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally

NTT Cloud AF Operational
AF - Johannesburg Operational
Manage Hosting JNB01 ? Operational
NTT Cloud - AF3 ? Operational
Cloud Monitoring Operational
CSfS AF4 ? Operational
CSfS AF5 ? Operational
CPNC ? Operational
NTT Cloud AU Operational
AU - Melbourne Under Maintenance
Managed Hosting MEL01 ? Operational
NTT Cloud AU2 ? Operational
NTT Cloud AU10 ? Under Maintenance
Cloud Monitoring Operational
CPNC ? Operational
AU - New Zealand Operational
Managed Hosting HLZ01 ? Operational
NTT Cloud AU8 ? Operational
NTT Cloud AU11 ? Operational
Cloud Monitoring Operational
CPNC ? Operational
AU - Sydney Operational
Managed Hosting SYD01 ? Operational
NTT Cloud AU1 ? Operational
NTT Cloud AU6 ? Operational
NTT Cloud AU9 ? Operational
Cloud Monitoring Operational
CPNC ? Operational
NTT Cloud AP ? Operational
AP - Hong Kong Operational
Managed Hosting HKG01 Operational
NTT Cloud AP2 ? Operational
NTT Cloud AP5 ? Operational
Cloud Monitoring Operational
AP - Malaysia Operational
Managed Hosting KUL01 Operational
NTT Cloud AP13 ? Operational
Cloud Monitoring Operational
CSFS AP14 ? Operational
NTT Cloud AP16 ? Operational
CSFS AP17 ? Operational
AP - Singapore Operational
Managed Hosting SIN01 Operational
NTT Cloud AP3 ? Operational
Cloud Monitoring Operational
CSfS AP9 ? Operational
CSfS AP10 ? Operational
CaaS AP6 ? Operational
CaaS AP7 ? Operational
AP - Thailand ? Operational
Managed Hosting BKK01 Operational
NTT Cloud AP18 ? Operational
Cloud Monitoring Operational
CSFS AP19 Operational
NTT Cloud CA Operational
CA - Canada ? Under Maintenance
Managed Hosting YYZ01 ? Operational
NTT Cloud CA1 ? Operational
NTT Cloud CA2 ? Under Maintenance
Cloud Monitoring Operational
CPNC ? Operational
NTT Cloud EU ? Operational
EU - Amsterdam Operational
Managed Hosting AMS01 ? Operational
NTT Cloud EU7 ? Operational
Cloud Monitoring Operational
CPNC ? Operational
EU - Belgium Operational
CaaS EU9 ? Operational
CPNC ? Operational
EU - Germany Operational
Managed Hosting FRA01 ? Operational
NTT Cloud EU6 ? Operational
Cloud Monitoring Operational
CPNC ? Operational
EU - United Kingdom Operational
Managed Hosting LHR03 ? Operational
NTT Cloud EU8 ? Operational
Cloud Monitoring Operational
CPNC ? Operational
NTT Cloud NA ? Operational
NA - US East ? Operational
Managed Hosting ASH01 ? Operational
Managed Hosting ASH02 ? Operational
NTT Cloud NA9 ? Operational
Cloud Monitoring Operational
CPNC ? Operational
NA - US West ? Operational
Managed Hosting SJC03 ? Operational
Managed Hosting - SNU01 ? Operational
NTT Cloud - NA12 ? Operational
Cloud Monitoring Operational
CPNC ? Operational
IT & Operational Systems Operational
Managed Hosting HND01 ? Operational
NTT Cloud AP1 ? Operational
NTT Cloud - AP4 ? Operational
Cloud Monitoring Operational
CaaS IL1 Operational
CaaS IL2 Operational
CPNC ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
SCHEDULED MAINTENANCE: JOHANNESBURG (AF3,AF5) CLOUD SNAPSHOT SERVICES

Impact: All scheduled cloud snapshots or restores will be paused during this maintenance and resume at end of maintenance window. Snapshot Service will not be available for creation of new snapshots or restores.

Dear Client

On the dates and times listed below engineers will be performing maintenance in following location. This maintenance is needed to upgrade devices support the Cloud Snapshot Service to latest release. During this maintenance window, all scheduled Cloud Snapshots or Restores will be paused and resume at end of maintenance window. Snapshot Service will not be available for creation of new snapshots or restores.

Change Reference Number: CHG0023653
Johannesburg: (AF3,AF5): Wednesday August 10th 11:30 AM South Africa Standard Time (09:30 UTC)
Expected Total Duration: 6 Hours

Note this maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.

Posted on Jul 21, 20:00 UTC
SCHEDULED MAINTENANCE: JOHANNESBURG (AF4) CLOUD SNAPSHOT SERVICES

Impact: All scheduled cloud snapshots or restores will be paused during this maintenance and resume at end of maintenance window. Snapshot Service will not be available for creation of new snapshots or restores.

Dear Client

On the dates and times listed below engineers will be performing maintenance in following location. This maintenance is needed to upgrade devices support the Cloud Snapshot Service to latest release. During this maintenance window, all scheduled Cloud Snapshots or Restores will be paused and resume at end of maintenance window. Snapshot Service will not be available for creation of new snapshots or restores.


Change Reference Number: CHG0023649
Johannesburg: (AF4): Friday August 12th 11:30 AM South Africa Standard Time (09:30 UTC)
Expected Total Duration: 6 Hours

Note this maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.

Posted on Jul 21, 20:03 UTC
SCHEDULED MAINTENANCE: SINGAPORE (AP3,AP9) CLOUD SNAPSHOT SERVICES

Impact: All scheduled cloud snapshots or restores will be paused during this maintenance and resume at end of maintenance window. Snapshot Service will not be available for creation of new snapshots or restores.

Dear Client

On the dates and times listed below engineers will be performing maintenance in following location. This maintenance is needed to upgrade devices support the Cloud Snapshot Service to latest release. During this maintenance window, all scheduled Cloud Snapshots or Restores will be paused and resume at end of maintenance window. Snapshot Service will not be available for creation of new snapshots or restores.

Change Reference Number: CHG0023650
Singapore (AP3,AP9): Friday August 12th 16:30 PM Japan Standard Time (09:30 UTC)
Expected Total Duration: 6 Hours

Note this maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.

Posted on Jul 21, 19:58 UTC
Past Incidents
Aug 9, 2022

Unresolved incidents: SCHEDULED MAINTENANCE: MELBOURNE (AU10) CLOUD SNAPSHOT SERVICES, SCHEDULED MAINTENANCE: CANADA (CA2) CLOUD SNAPSHOT SERVICES.

Aug 8, 2022
Completed - The scheduled maintenance has been completed.
Aug 8, 13:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 8, 09:31 UTC
Scheduled - SCHEDULED MAINTENANCE: SYDNEY (AU9) CLOUD SNAPSHOT SERVICES

Impact: All scheduled cloud snapshots or restores will be paused during this maintenance and resume at end of maintenance window. Snapshot Service will not be available for creation of new snapshots or restores.

Dear Client

On the dates and times listed below engineers will be performing maintenance in following location. This maintenance is needed to upgrade devices support the Cloud Snapshot Service to latest release. During this maintenance window, all scheduled Cloud Snapshots or Restores will be paused and resume at end of maintenance window. Snapshot Service will not be available for creation of new snapshots or restores.

Change Reference Number: CHG0023639
Sydney (AU9): Monday August 8 07:30 PM Australia Eastern Daylight Time (09:30 AM UTC)
Expected Total Duration: 4 Hours

Note this maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.

Jul 21, 19:57 UTC
Aug 7, 2022

No incidents reported.

Aug 6, 2022
Resolved - Technical teams have taken corrective actions to restore service. This incident stands resolved.
Aug 6, 01:47 UTC
Update - The Vendor support team has been engaged. The network engineers along with our Vendor are troubleshooting the issue to restore the service.
Aug 6, 01:10 UTC
Investigating - The network team has identified an Network Management functionality issue. Clients will not be able to perform any Network Changes via the Cloud UI (Add, Delete, Edit). There is no impact to production. Teams are engaged and troubleshooting the issue.
Aug 5, 21:35 UTC
Aug 5, 2022
Completed - The scheduled maintenance has been completed.
Aug 5, 20:01 UTC
Update - Due to unforeseen reasons the change window is being extended for an 2 hours, so our engineers can complete the task in hand. We apologize for any inconvenience caused due to this.
Aug 5, 16:53 UTC
Update - This maintenance has been extended by 2 hours from its original completion time.
Aug 5, 15:39 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 5, 12:00 UTC
Scheduled - Impact: No impact to our clients is expected. Medium risk of brief latency and or network disruption during device fail-overs. In addition the UI/API will be in Network Maintenance Mode for duration of maintenance. See notes below for restrictions.

Dear Client

On the date listed below engineers will be performing maintenance in the following cloud location. This maintenance is necessary to perform upgrade of routers supporting all services hosted in this location. During this maintenance engineers will be upgrading devices in a rolling fashion to the latest vendor approved IOS. There is no expected impact to client environments, however there is medium risk of brief packet loss and or latency during device fail-overs. In addition the UI/API will be in Network Maintenance Mode for duration of maintenance. See notes below for restrictions.

Change Reference Number: CHG0023716
MALAYSIA (AP16): Friday August 5th 9:00 PM Japan Standard (12:00 UTC)
Expected Total Duration: 4 Hours

Note: Network Maintenance Mode :

1) The Admin UI and API will be available during the maintenance window, but users will be subject to the restrictions described in #2 below.
2) Starting at the beginning of maintenance event, the Admin UI and API will stop accepting any requests for actions related to Cloud Networks. This means users will not be able to deploy or make changes to Vlans, VIPs , ACLs or NATs. Please note that all deployed Cloud Servers and Networks will continue to function as normal - the system will simply block actions from being made using the Admin UI or API.
3) Except for the restrictions related to Cloud Networks all other Cloud functions will continue normally.
4) Once the maintenance is complete, the ability to take actions related to Cloud Networks will be restored.

This maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.

Jul 28, 03:56 UTC
Aug 4, 2022

No incidents reported.

Aug 3, 2022

No incidents reported.

Aug 2, 2022

No incidents reported.

Aug 1, 2022

No incidents reported.

Jul 31, 2022

No incidents reported.

Jul 30, 2022

No incidents reported.

Jul 29, 2022

No incidents reported.

Jul 28, 2022

No incidents reported.

Jul 27, 2022

No incidents reported.

Jul 26, 2022

No incidents reported.