All Systems Operational
NTT Cloud AF Operational
AF - Johannesburg Operational
Manage Hosting JNB01 ? Operational
NTT Cloud - AF3 ? Operational
Cloud Monitoring Operational
CSfS AF4 ? Operational
CSfS AF5 ? Operational
CPNC ? Operational
NTT Cloud AU Operational
AU - Melbourne Operational
Managed Hosting MEL01 ? Operational
NTT Cloud AU2 ? Operational
NTT Cloud AU10 ? Operational
Cloud Monitoring Operational
CPNC ? Operational
AU - New Zealand Operational
Managed Hosting HLZ01 ? Operational
NTT Cloud AU8 ? Operational
NTT Cloud AU11 ? Operational
Cloud Monitoring Operational
CPNC ? Operational
AU - Sydney Operational
Managed Hosting SYD01 ? Operational
NTT Cloud AU1 ? Operational
NTT Cloud AU6 ? Operational
NTT Cloud AU9 ? Operational
Cloud Monitoring Operational
CPNC ? Operational
NTT Cloud AP ? Operational
AP - Hong Kong Operational
Managed Hosting HKG01 Operational
NTT Cloud AP2 ? Operational
NTT Cloud AP5 ? Operational
Cloud Monitoring Operational
AP - Malaysia Operational
Managed Hosting KUL01 Operational
NTT Cloud AP13 ? Operational
Cloud Monitoring Operational
CSFS AP14 ? Operational
NTT Cloud AP16 ? Operational
CSFS AP17 ? Operational
AP - Singapore Operational
Managed Hosting SIN01 Operational
NTT Cloud AP3 ? Operational
Cloud Monitoring Operational
CSfS AP9 ? Operational
CSfS AP10 ? Operational
CaaS AP6 ? Operational
CaaS AP7 ? Operational
AP - Thailand ? Operational
Managed Hosting BKK01 Operational
NTT Cloud AP18 ? Operational
Cloud Monitoring Operational
CSFS AP19 Operational
AP - Tokyo Operational
Managed Hosting HND01 ? Operational
NTT Cloud AP1 ? Operational
NTT Cloud - AP4 ? Operational
Cloud Monitoring Operational
NTT Cloud CA Operational
CA - Canada ? Operational
Managed Hosting YYZ01 ? Operational
NTT Cloud CA1 ? Operational
NTT Cloud CA2 ? Operational
Cloud Monitoring Operational
CPNC ? Operational
NTT Cloud EU ? Operational
EU - Amsterdam Operational
Managed Hosting AMS01 ? Operational
NTT Cloud EU7 ? Operational
Cloud Monitoring Operational
CPNC ? Operational
EU - Belgium Operational
CaaS EU9 ? Operational
CPNC ? Operational
EU - Germany Operational
Managed Hosting FRA01 ? Operational
NTT Cloud EU6 ? Operational
Cloud Monitoring Operational
CPNC ? Operational
EU - United Kingdom Operational
Managed Hosting LHR03 ? Operational
NTT Cloud EU8 ? Operational
Cloud Monitoring Operational
CPNC ? Operational
NTT Cloud IL Operational
IL - Israel Operational
NTT Cloud IL Operational
CaaS IL1 Operational
CaaS IL2 Operational
CPNC ? Operational
NTT Cloud NA ? Operational
NA - US East ? Operational
Managed Hosting ASH01 ? Operational
Managed Hosting ASH02 ? Operational
Managed Hosting PCI01 ? Operational
NTT Cloud NA1 ? Operational
NTT Cloud NA5 ? Operational
NTT Cloud NA9 ? Operational
Cloud Monitoring Operational
CPNC ? Operational
NA - US West ? Operational
Managed Hosting SJC03 ? Operational
Managed Hosting - SNU01 ? Operational
Managed Hosting PCI02 ? Operational
NTT Cloud - NA3 ? Operational
NTT Cloud - NA12 ? Operational
Cloud Monitoring Operational
CPNC ? Operational
IT & Operational Systems Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
SCHEDULED MAINTENANCE: SINGAPORE (AP6) CLOUD INFRASTRUCTURE

Impact: During fail-overs there is low risk of brief packet loss and or latency. These fail-overs are not state-full, so open client TCP connections will reset. In addition the UI/API will be in Network Maintenance Mode for duration of maintenance. See notes below for restrictions.

Dear Client

On the date listed below engineers will be performing maintenance in the following cloud location. This maintenance is needed to perform upgrades to network devices supporting cloud services. During the maintenance, engineers will be performing vendor recommended software upgrades to these devices. Engineers will work on devices in a rolling fashion requiring multiple fail-overs. These fail-overs are not state-full, so open client connections will reset. In addition there is a low risk of brief packet-loss and or latency during failovers. The UI/API will be in Network Maintenance mode. See notes below for restrictions.

Change Reference Number: CHG0007105
Singapore (AP6): Friday March 12th 10:00 PM Singapore (14:00 UTC)
Expected Total Duration: 3 Hour

Note: Network Maintenance Mode :

1) The Admin UI and API will be available during the maintenance window, but users will be subject to the restrictions described in #2 below.
2) Starting at the beginning of maintenance event, the Admin UI and API will stop accepting any requests for actions related to Cloud Networks. This means users will not be able to deploy or make changes to Vlans, VIPs , ACLs or NATs. Please note that all deployed Cloud Servers and Networks will continue to function as normal - the system will simply block actions from being made using the Admin UI or API.
3) Except for the restrictions related to Cloud Networks all other Cloud functions will continue normally.
4) Once the maintenance is complete, the ability to take actions related to Cloud Networks will be restored.

This maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.
Posted on Feb 23, 17:11 UTC
SCHEDULED MAINTENANCE: LONDON (EU8,LHR03) INFRASTRUCTURE

Impact: No impact to clients is expected. There is medium risk of brief latency and or packet-loss during router fail-overs with a maximum of two fail-overs.

Dear Client

On the date listed below engineers will be performing maintenance in the following locations. This maintenance is needed to perform upgrade of network component supporting Cloud and Managed Hosting Services. During the maintenance engineers, will be performing vendor recommended upgrade of core routers. Routers will be upgraded in rolling fashion. Although we do not expect any impact to client traffic, there will be medium risk of brief latency and or packet-loss during router fail-overs with a maximum of two fail-overs.

Change Reference Number: CHG0008807
London (EU8,LHR03): Friday March 12th 09:00 PM Central European Time (20:00 UTC)
Expected Total Duration: 3 Hour

Note this maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.
Posted on Mar 2, 21:16 UTC
Past Incidents
Mar 9, 2021

No incidents reported today.

Mar 8, 2021

No incidents reported.

Mar 7, 2021

No incidents reported.

Mar 6, 2021
Completed - The scheduled maintenance has been completed.
Mar 6, 03:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 5, 18:00 UTC
Update - We will be undergoing scheduled maintenance during this time.
Feb 11, 19:39 UTC
Update - We will be undergoing scheduled maintenance during this time.
Feb 11, 19:37 UTC
Scheduled - SCHEDULED MAINTENANCE: JOHANESBURG (AF3, AF5) CLOUD INFRASTRUCTURE

Impact: During fail-overs there is low risk of brief packet loss and or latency. These fail-overs are not state-full, so open client connections will reset. In addition the UI/API will be in Network Maintenance Mode for duration of maintenance. See notes below for restrictions.

Dear Client

On the date listed below engineers will be performing maintenance in the following cloud location. This maintenance is needed to perform upgrades to network devices supporting cloud services. During the maintenance, engineers will be performing vendor recommended software upgrades to these devices. Engineers will work on devices in a rolling fashion requiring multiple fail-overs. These fail-overs are not state-full, so open client connections will reset. In addition there is a low risk of brief packet-loss and or latency during failovers. The UI/API will be in Network Maintenance mode. See notes below for restrictions.

Change Reference Number: CHG0007089
Johannesburg: (AF3,AF5): Friday March 5th 08:00 PM South Africa Standard Time (18:00 PM UTC)
Expected Total Duration: 9 Hour

Note: Network Maintenance Mode :

1) The Admin UI and API will be available during the maintenance window, but users will be subject to the restrictions described in #2 below.
2) Starting at the beginning of maintenance event, the Admin UI and API will stop accepting any requests for actions related to Cloud Networks. This means users will not be able to deploy or make changes to Vlans, VIPs , ACLs or NATs. Please note that all deployed Cloud Servers and Networks will continue to function as normal - the system will simply block actions from being made using the Admin UI or API.
3) Except for the restrictions related to Cloud Networks all other Cloud functions will continue normally.
4) Once the maintenance is complete, the ability to take actions related to Cloud Networks will be restored.

This maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.
Feb 11, 19:29 UTC
Completed - The scheduled maintenance has been completed.
Mar 6, 02:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 5, 20:00 UTC
Scheduled - SCHEDULED MAINTENANCE: FRANKFURT (EU6) CLOUD INFRASTRUCTURE MAINTENANCE

Impact: The UI/API will be in Network Maintenance Mode for duration of maintenance see note below for restrictions.

Dear Client

On the date listed below engineers will be performing maintenance in the following cloud locations. This maintenance is necessary to perform patching of the infrastructure supporting the cloud UI/API. During this maintenance, we will be upgrading infrastructure devices to the latest vendor approved and tested OS patches. The Cloud UI/API will be in Network Maintenance Mode for duration of maintenance see note below for client restrictions. Deployed client cloud servers will continue to function without interruption.

Change Reference Number: CHG0008468
Frankfurt(EU6): Friday March 5th 09:00 PM Central European Time (20:00 UTC)
Expected Total Duration: 6 Hours

Note: Network Maintenance Mode:

1) The Admin UI and API will be available during the maintenance window, but users will be subject to the restrictions described in #2 below.
2) Starting at the beginning of maintenance event, the Admin UI and API will stop accepting any requests for actions related to Cloud Networks. This means users will not be able to deploy or make changes to Vlans, VIPs , ACLs or NATs. Please note that all deployed Cloud Servers and Networks will continue to function as normal - the system will simply block actions from being made using the Admin UI or API.
3) Except for the restrictions related to Cloud Networks all other Cloud functions will continue normally.
4) Once the maintenance is complete, the ability to take actions related to Cloud Networks will be restored.

This maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.
Feb 11, 19:27 UTC
Mar 5, 2021
Completed - The scheduled maintenance has been completed.
Mar 5, 19:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 5, 10:00 UTC
Scheduled - SCHEDULED MAINTENANCE: SYDNEY(AU9) CLOUD INFRASTRUCTURE

Impact: During fail-overs there is low risk of brief packet loss and or latency. These fail-overs are not state-full, open client connections will reset. In addition the UI/API will be in Network Maintenance Mode for duration of maintenance. See notes below for restrictions.

Dear Client

On the date listed below engineers will be performing maintenance in the following cloud location. This maintenance is needed to perform upgrades to network devices supporting cloud services. During the maintenance, engineers will be performing vendor recommended software upgrades to these devices. Engineers will work on devices in a rolling fashion requiring multiple fail-overs. These fail-overs are not state-full, so open client connections will reset. In addition there is a low risk of brief packet-loss and or latency during failovers. The UI/API will be in Network Maintenance mode. See notes below for restrictions.

Change Reference Number: CHG0007092
Sydney (AU9): Friday March 5th 09:00 PM Australia Eastern Daylight Time (10:00 UTC)
Expected Total Duration: 9 Hour

Note: Network Maintenance Mode :

1) The Admin UI and API will be available during the maintenance window, but users will be subject to the restrictions described in #2 below.
2) Starting at the beginning of maintenance event, the Admin UI and API will stop accepting any requests for actions related to Cloud Networks. This means users will not be able to deploy or make changes to Vlans, VIPs , ACLs or NATs. Please note that all deployed Cloud Servers and Networks will continue to function as normal - the system will simply block actions from being made using the Admin UI or API.
3) Except for the restrictions related to Cloud Networks all other Cloud functions will continue normally.
4) Once the maintenance is complete, the ability to take actions related to Cloud Networks will be restored.

This maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.
Feb 11, 20:36 UTC
Mar 4, 2021
Completed - The scheduled maintenance has been completed.
Mar 4, 17:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 3, 09:30 UTC
Scheduled - SCHEDULED MAINTENANCE: SINGAPORE (AP6) INFRASTRUCTURE MAINTENANCE

Impact: No impact to clients is expected

Dear Client

On the date listed below engineers will be performing scheduled maintenance in the location listed below. This maintenance is necessary to perform upgrades to the storage infrastructure supporting the Cloud Services. During this maintenance we will be upgrading storage devices to the latest vendor approved and tested OS release. Although this type of maintenance has been performed in the past without impact, there is a low risk of latency and service disruption to Client Cloud Servers. The Admin UI/API and Community will remain available.

Change Reference Number: CHG0008569
Singapore (AP6): Wednesday March 3rd 5:30 PM Singapore Standard (09:30 UTC)
Expected Total Duration: 32 Hours

Note this maintenance is specific only to the affected data center location and other Geographic Regions will continue to function normally.
Feb 16, 19:58 UTC
Completed - The scheduled maintenance has been completed.
Mar 4, 17:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 1, 12:00 UTC
Scheduled - SCHEDULED MAINTENANCE: MALASIA (AP13) INFRASTRUCTURE MAINTENANCE

Impact: No impact to clients is expected

Dear Client

On the date listed below engineers will be performing scheduled maintenance in the location listed below. This maintenance is necessary to perform upgrades to the storage infrastructure supporting the Cloud Services. During this maintenance we will be upgrading storage devices to the latest vendor approved and tested OS release. Although this type of maintenance has been performed in the past without impact, there is a low risk of latency and or service disruption to Client Cloud Servers. The Admin UI/API and Community will remain available.

Change Reference Number: CHG0008621
MALASIA (AP13): Friday March 1st 09:00 PM Japan Standard (12:00 UTC)
Expected Total Duration: 3 Days 5 hours

Note this maintenance is specific only to the affected data center location and other Geographic Regions will continue to function normally.
Feb 23, 19:47 UTC
Completed - The scheduled maintenance has been completed.
Mar 4, 00:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 3, 18:30 UTC
Scheduled - SCHEDULED MAINTENANCE: FRANKFURT (EU6) CLOUD INFRASTRUCTURE

Impact: No impact to clients expected. There is a medium risk of brief periods of network latency.

Dear Client

On the date listed below the Internet Service Provider for the following location will be performing emergency network maintenance. The ISP will be performing software upgrades to upstream routers supplying internet access to the below cloud location. Engineers will be failing traffic over to a redundant connection, prior to the maintenance. This type of maintenance has been performed in the past without impact to traffic, however there is a medium risk of brief latency and or packet loss during the maintenance window.

Change Reference Number: CHG0008791
Frankfurt (EU6): Wednesday March 3rd 19:30 PM CET (18:30 UTC)
Expected Total Duration: 6 Hours

Note this maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.
Mar 2, 19:52 UTC
Mar 3, 2021
Completed - The scheduled maintenance has been completed.
Mar 3, 15:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 3, 12:00 UTC
Scheduled - SCHEDULED MAINTENANCE: SINGAPORE (AP3,AP9) CLOUD INFRASTRUCTURE

Impact: No impact to clients expected. There is a medium risk of brief periods of network latency.

Dear Client

On the date listed below the Internet Service Provider for the following location will be performing emergency network maintenance. The ISP will be performing software upgrades to upstream routers supplying internet access to the below cloud location. Engineers will be failing traffic over to a redundant connection, prior to the maintenance. This type of maintenance has been performed in the past without impact to traffic, however there is a medium risk of brief latency and or packet loss during the maintenance window.

Change Reference Number: CHG0008435
Singapore (AP3,AP9): Wednesday March 10th 08:00 PM Singapore (12:00 UTC)
Expected Total Duration: 3Hours

Note this maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.
Mar 2, 19:55 UTC
Mar 2, 2021
Completed - The scheduled maintenance has been completed.
Mar 2, 19:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 2, 16:00 UTC
Scheduled - SCHEDULED MAINTENANCE: MELBOURNE (AU10,MEL01) INFRASTRUCTURE MAINTENANCE

Impact: No impact to clients expected.

Dear Client

On the dates listed below the Internet Service Provider for the following location will be performing network maintenance. The ISP will be performing software upgrades to upstream routers supplying internet access to the below cloud locations. This circuit is currently our secondary link engineers do not expect any impact to our clients.

Change Reference Number: CHG0008743
Melbourne (AU10,MEL01): Friday March 2nd 03:00 AM Australia Eastern Daylight Time (1/3 16:00 UTC)
Expected Total Duration: 3 Hours

Note this maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.
Feb 25, 20:58 UTC
Mar 1, 2021
Feb 28, 2021
Completed - The scheduled maintenance has been completed.
Feb 28, 21:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 28, 14:00 UTC
Scheduled - SCHEDULED MAINTENANCE: SINGAPORE (AP10) CLOUD INFRASTRUCTURE

Impact: No impact to clients expected.

Dear Client

On the dates listed below the Internet Service Provider for the following location will be performing network maintenance. The ISP will be performing software upgrades to upstream routers supplying internet access to the below cloud locations. This circuit is currently our secondary link engineers do not expect any impact to our clients.

Change Reference Number: CHG0008750
Singapore: (AP10): Sunday February 28th 10:00 PM Singapore (14:00 UTC)
Expected Total Duration: 7 Hours

Note this maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.
Feb 25, 21:00 UTC
Resolved - Technical teams have identified the problem and fixed it. The services have been restored.
Feb 28, 11:53 UTC
Investigating - Technical teams have been engaged and working towards a fix.
Feb 28, 10:52 UTC
Feb 27, 2021
Completed - The scheduled maintenance has been completed.
Feb 27, 12:00 UTC
Update - The Change has been cancelled.
Feb 27, 05:44 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 27, 05:00 UTC
Scheduled - SCHEDULED MAINTENANCE: US WEST(NA12) CLOUD INFRASTRUCTURE MAINTENANCE

Impact: The UI/API will be in Network Maintenance Mode for duration of maintenance see note below for restrictions.

Dear Client

On the date listed below engineers will be performing maintenance in the following cloud locations. This maintenance is necessary to perform patching of the infrastructure supporting the cloud UI/API. During this maintenance, we will be upgrading infrastructure devices to the latest vendor approved and tested OS patches. The Cloud UI/API will be in Network Maintenance Mode for duration of maintenance see note below for client restrictions. Deployed client cloud servers will continue to function without interruption.

Change Reference Number: CHG0008474
US West (NA12) Friday February 26th 9:00 PM Pacific Standard Time (27/2 05:00 UTC)
Expected Total Duration: 7 Hours

Note: Network Maintenance Mode:

1) The Admin UI and API will be available during the maintenance window, but users will be subject to the restrictions described in #2 below.
2) Starting at the beginning of maintenance event, the Admin UI and API will stop accepting any requests for actions related to Cloud Networks. This means users will not be able to deploy or make changes to Vlans, VIPs , ACLs or NATs. Please note that all deployed Cloud Servers and Networks will continue to function as normal - the system will simply block actions from being made using the Admin UI or API.
3) Except for the restrictions related to Cloud Networks all other Cloud functions will continue normally.
4) Once the maintenance is complete, the ability to take actions related to Cloud Networks will be restored.

This maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.
Feb 11, 19:25 UTC
Feb 26, 2021
Completed - The scheduled maintenance has been completed.
Feb 26, 21:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 26, 12:00 UTC
Update - Due to unforeseen circumstance Change CHG0008416 originally scheduled for February 19th has been moved to February 26th in the Hong Kong (AP5) location. The Status Page has been updated to reflect the change.

Thanks
NTT Change Management
Feb 8, 17:14 UTC
Scheduled - SCHEDULE MAINTENANCE: HONG KONG (AP5) CLOUD INFRASTRUCTURE

Impact: No Impact to client is expected with exceptions. This is a medium risk maintenance. See exceptions below.

Dear Client

On the date listed below engineers will be performing maintenance in the following cloud locations.
Engineers have identified an issue with the switch infrastructure that can lead to switches to auto-reload. Engineers will perform vendor recommended IOS upgrades to correct the issue and prevent unplanned outages. The upgrades will be done in a rolling fashion with not expected impact to client cloud environments. See below for exceptions. Engineers will take every precaution to avoid client impact. However, this is considered a medium risk maintenance with the possibility of brief latency and or packet loss, during fail-overs.

Change Reference Number: CHG0008416
Hong Kong (AP5): Friday February 26th 09:00 PM Japan Standard (12:00 UTC)
Expected Total Duration: 9 Hours

Exceptions: Clients who opted to install custom solutions outside of our cloud solution without network redundancy may see outages during switch reloads.

Note this maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.
Feb 4, 21:41 UTC
Completed - The scheduled maintenance has been completed.
Feb 26, 19:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 26, 12:00 UTC
Scheduled - SCHEDULED MAINTENANCE: HONG KONG(AP5) CLOUD INFRASTRUCTURE MAINTENANCE

Impact: The UI/API will be in Network Maintenance Mode for duration of maintenance see note below for restrictions.

Dear Client

On the date listed below engineers will be performing maintenance in the following cloud locations. This maintenance is necessary to perform patching of the infrastructure supporting the cloud UI/API. During this maintenance, we will be upgrading infrastructure devices to the latest vendor approved and tested OS patches. The Cloud UI/API will be in Network Maintenance Mode for duration of maintenance see note below for client restrictions. Deployed client cloud servers will continue to function without interruption.

Change Reference Number: CHG0008466
Hong Kong (AP5) Friday February 26th 9:00 PM Japan Standard Time (12:00 UTC)
Expected Total Duration: 7 Hours

Note: Network Maintenance Mode:

1) The Admin UI and API will be available during the maintenance window, but users will be subject to the restrictions described in #2 below.
2) Starting at the beginning of maintenance event, the Admin UI and API will stop accepting any requests for actions related to Cloud Networks. This means users will not be able to deploy or make changes to Vlans, VIPs , ACLs or NATs. Please note that all deployed Cloud Servers and Networks will continue to function as normal - the system will simply block actions from being made using the Admin UI or API.
3) Except for the restrictions related to Cloud Networks all other Cloud functions will continue normally.
4) Once the maintenance is complete, the ability to take actions related to Cloud Networks will be restored.

This maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.
Feb 11, 17:36 UTC
Feb 25, 2021
Completed - The scheduled maintenance has been completed.
Feb 25, 21:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 25, 18:00 UTC
Scheduled - SCHEDULED MAINTENANCE: JOHANESBURG (AF4) CLOUD INFRASTRUCTURE

Impact: During fail-overs there is low risk of brief packet loss and or latency. These fail-overs are not state-full, so open client connections will reset.
In addition the UI/API will be in Network Maintenance Mode for duration of maintenance. See notes below for restrictions.

Dear Client

On the date listed below engineers will be performing maintenance in the following cloud location. This maintenance is needed to perform upgrades to network devices supporting cloud services. During the maintenance, engineers will be performing vendor recommended software upgrades to these devices. Engineers will work on devices in a rolling fashion requiring multiple fail-overs. These fail-overs are not state-full, so open client connections will reset. In addition there is a low risk of brief packet-loss and or latency during failovers. The UI/API will be in Network Maintenance mode. See notes below for restrictions.

Change Reference Number: CHG0007104
Johannesburg: (AF4): Friday February 5th 08:00 PM South Africa Standard Time (18:00 PM UTC)
Expected Total Duration: 3 Hour

Note: Network Maintenance Mode :

1) The Admin UI and API will be available during the maintenance window, but users will be subject to the restrictions described in #2 below.
2) Starting at the beginning of maintenance event, the Admin UI and API will stop accepting any requests for actions related to Cloud Networks. This means users will not be able to deploy or make changes to Vlans, VIPs , ACLs or NATs. Please note that all deployed Cloud Servers and Networks will continue to function as normal - the system will simply block actions from being made using the Admin UI or API.
3) Except for the restrictions related to Cloud Networks all other Cloud functions will continue normally.
4) Once the maintenance is complete, the ability to take actions related to Cloud Networks will be restored.

This maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally
Jan 26, 21:14 UTC
Resolved - All the services have been restored. Issue stands resolved.
Feb 25, 09:58 UTC
Monitoring - Power is restored. Engineers are validating the devices.
Feb 25, 09:46 UTC
Investigating - HDC datacenter is experiencing power disruption and engineers are working on it.
Feb 25, 08:49 UTC
Feb 24, 2021

No incidents reported.

Feb 23, 2021

No incidents reported.