Impact: No impact to our clients is expected. Low risk of brief latency and or network disruption during device fail-overs.
Dear Client
On the date listed below engineers will be performing maintenance in the following cloud location. This maintenance is necessary to perform security patch of core routers. During this maintenance engineers will be patching devices to address security vulnerability. There is no expected impact to client environments, however there is low risk of brief packet loss and or latency during device fail-overs.
Change Reference Number: CHG0023170 Singapore (AP7): Friday May 27th 09:00 PM SGT (13:00 UTC) Expected Total Duration: 2.5 Hour
Note this maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.
Impact: No impact to our clients is expected. Medium risk of brief latency and or network disruption during device fail-overs.
Dear Client
On the date listed below engineers will be performing maintenance in the following cloud location. This maintenance is necessary to perform upgrade of core routers. During this maintenance engineers will be upgrading devices in a rolling fashion to the latest vendor approved IOS. There is no expected impact to client environments, however there is medium risk of brief packet loss and or latency during device fail-overs.
Change Reference Number: CHG0023163 Johannesburg: (AF3,AF5,JNB01): Friday May 27th 09:00 PM South Africa Standard Time (19:00 PM UTC) Expected Total Duration: 3Hour
Note this maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally. Posted on
May 17, 18:13 UTC
Completed -
The scheduled maintenance has been completed.
May 20, 17:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 20, 12:00 UTC
Scheduled -
SCHEDULED MAINTENANCE: MALAYSIA (AP17) INFRASTRUCTURE MAINTENANCE
Impact: No impact to clients is expected
Dear Client
On the date listed below engineers will be performing scheduled maintenance in the location listed below. This maintenance is necessary to perform upgrades to the storage infrastructure supporting the Cloud Services. During this maintenance we will be upgrading storage devices to the latest vendor approved and tested OS release. Although this type of maintenance has been performed in the past without impact, there is a low risk of latency and service disruption to Client Cloud Servers. The Admin UI/API and Community will remain available.
Change Reference Number: CHG0023094 Malaysia (AP17): Friday May 20th 8:00 PM Singapore (12:00 UTC) Expected Total Duration: 5 Hours
Note this maintenance is specific only to the affected data center location and other Geographic Regions will continue to function normally.
Apr 29, 07:25 UTC
Completed -
The scheduled maintenance has been completed.
May 20, 16:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 20, 13:03 UTC
Scheduled -
SCHEDULED MAINTENANCE: MALAYSIA (AP13,AP14) CPNC INFRASTRUCTURE
Impact: During the maintenance clients with CPNC Site to Site VPN and Direct Connect Service without High Availability option will go down for 5 to 20 minutes.
Dear Client
On the date and time listed below engineers will be performing maintenance in the following cloud locations. This maintenance is necessary to perform vendor recommended IOS upgrade to network devices supporting the CPNC service. Engineers have identified issue with current IOS that in certain conditions can cause an unplanned outage. During the maintenance clients with either CPNC Site to Site VPN or Direct Connect Service without High Availability option will go down for 5 to 15 minutes while the primary device reloads. Clients with High Availability option may see brief latency during fail-over process.
Change Reference Number: CHG0023198 Malaysia (AP13,AP14): Friday May 20th 9:00 PM Singapore (13:00 UTC) Expected Total Duration: 3 Hour
Note this maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.
May 17, 18:08 UTC