All Systems Operational
NTT Cloud AF Operational
AF - Johannesburg Operational
Manage Hosting JNB01 ? Operational
NTT Cloud - AF3 ? Operational
Cloud Monitoring Operational
CSfS AF4 ? Operational
CSfS AF5 ? Operational
CPNC ? Operational
NTT Cloud AU Operational
AU - Melbourne Operational
Managed Hosting MEL01 ? Operational
NTT Cloud AU2 ? Operational
NTT Cloud AU10 ? Operational
Cloud Monitoring Operational
CPNC ? Operational
AU - New Zealand Operational
Managed Hosting HLZ01 ? Operational
NTT Cloud AU8 ? Operational
NTT Cloud AU11 ? Operational
Cloud Monitoring Operational
CPNC ? Operational
AU - Sydney Operational
Managed Hosting SYD01 ? Operational
NTT Cloud AU1 ? Operational
NTT Cloud AU6 ? Operational
NTT Cloud AU9 ? Operational
Cloud Monitoring Operational
CPNC ? Operational
NTT Cloud AP ? Operational
AP - Hong Kong Operational
Managed Hosting HKG01 Operational
NTT Cloud AP2 ? Operational
NTT Cloud AP5 ? Operational
Cloud Monitoring Operational
AP - Malaysia Operational
Managed Hosting KUL01 Operational
NTT Cloud AP13 ? Operational
Cloud Monitoring Operational
CSFS AP14 ? Operational
NTT Cloud AP16 ? Operational
CSFS AP17 ? Operational
AP - Singapore Operational
Managed Hosting SIN01 Operational
NTT Cloud AP3 ? Operational
Cloud Monitoring Operational
CSfS AP9 ? Operational
CSfS AP10 ? Operational
CaaS AP6 ? Operational
CaaS AP7 ? Operational
AP - Thailand ? Operational
Managed Hosting BKK01 Operational
NTT Cloud AP18 ? Operational
Cloud Monitoring Operational
CSFS AP19 Operational
NTT Cloud CA Operational
CA - Canada ? Operational
Managed Hosting YYZ01 ? Operational
NTT Cloud CA1 ? Operational
NTT Cloud CA2 ? Operational
Cloud Monitoring Operational
CPNC ? Operational
NTT Cloud EU ? Operational
EU - Amsterdam Operational
Managed Hosting AMS01 ? Operational
NTT Cloud EU7 ? Operational
Cloud Monitoring Operational
CPNC ? Operational
EU - Belgium Operational
CaaS EU9 ? Operational
CPNC ? Operational
EU - Germany Operational
Managed Hosting FRA01 ? Operational
NTT Cloud EU6 ? Operational
Cloud Monitoring Operational
CPNC ? Operational
EU - United Kingdom Operational
Managed Hosting LHR03 ? Operational
NTT Cloud EU8 ? Operational
Cloud Monitoring Operational
CPNC ? Operational
NTT Cloud NA ? Operational
NA - US East ? Operational
Managed Hosting ASH01 ? Operational
Managed Hosting ASH02 ? Operational
NTT Cloud NA9 ? Operational
Cloud Monitoring Operational
CPNC ? Operational
NA - US West ? Operational
Managed Hosting SJC03 ? Operational
Managed Hosting - SNU01 ? Operational
NTT Cloud - NA12 ? Operational
Cloud Monitoring Operational
CPNC ? Operational
IT & Operational Systems Operational
Managed Hosting HND01 ? Operational
NTT Cloud AP1 ? Operational
NTT Cloud - AP4 ? Operational
Cloud Monitoring Operational
CaaS IL1 Operational
CaaS IL2 Operational
CPNC ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
SCHEDULE MAINTENANCE: SYDNEY (AU9) CLOUD INFRASTRUCTURE MAINTENANCE

Impact: No impact to clients is expected

Dear Client

On the date listed below engineers will be performing scheduled maintenance in the location listed below. This maintenance is necessary to perform upgrades to the storage infrastructure supporting Cloud Services. During this maintenance we will be upgrading storage switch devices to the latest vendor approved and tested OS release. Although this type of maintenance has been performed in the past without impact, there is a low risk of latency and or service disruption to Cloud Services.

Change Reference Number: CHG0021630
Sydney (AU9): Monday November 29th 03:30 PM Australia Eastern Daylight Time (15:30 UTC)
Expected Total Duration: 72 Hours

Note this maintenance is specific only to the affected data center location and other Geographic Regions will continue to function normally.
Posted on Nov 17, 16:03 UTC
We will be performing a minor software upgrade to the CloudControl UI and API in all Geographic Regions on Tuesday November 30th during the normal software upgrade window in each region.

CloudControl Software Change Id: CCCHANGE-299
Time: See Software Upgrade Maintenance Schedule at https://docs.mcp-services.net/x/0oAK for the specific windows in each Geographic Region
Expected Total Duration: API for 45 minutes, UI for 10 minutes within a 60 minute window

This minor software upgrade prepares the system for the previously announced Cloud Monitoring End-of-Life on December 1st. For details on the End of Life event, see:

https://cloud-status.cloud-services.ltd/incidents/bymnc4rf5cgs

In addition, this update addresses a few minor bugs.

During the software upgrade, all Cloud Servers and Network assets you've deployed will be unaffected. The CloudControl UI will remain available. However, the CloudControl UI and API will be unavailable during the software upgrade for the durations listed above, preventing management of assets during the window.
Posted on Nov 22, 16:33 UTC
We will be performing a minor software upgrade to the CloudControl UI and API in all Geographic Regions on Tuesday November 30th during the normal software upgrade window in each region.

CloudControl Software Change Id: CCCHANGE-299
Time: See Software Upgrade Maintenance Schedule at https://docs.mcp-services.net/x/0oAK for the specific windows in each Geographic Region
Expected Total Duration: API for 45 minutes, UI for 10 minutes within a 60 minute window

This minor software upgrade prepares the system for the previously announced Cloud Monitoring End-of-Life on December 1st. For details on the End of Life event, see:

https://cloud-status.cloud-services.ltd/incidents/bymnc4rf5cgs

In addition, this update addresses a few minor bugs.

During the software upgrade, all Cloud Servers and Network assets you've deployed will be unaffected. The CloudControl UI will remain available. However, the CloudControl UI and API will be unavailable during the software upgrade for the durations listed above, preventing management of assets during the window.
Posted on Nov 22, 16:34 UTC
We will be performing a minor software upgrade to the CloudControl UI and API in all Geographic Regions on Tuesday November 30th during the normal software upgrade window in each region.

CloudControl Software Change Id: CCCHANGE-299
Time: See Software Upgrade Maintenance Schedule at https://docs.mcp-services.net/x/0oAK for the specific windows in each Geographic Region
Expected Total Duration: API for 45 minutes, UI for 10 minutes within a 60 minute window

This minor software upgrade prepares the system for the previously announced Cloud Monitoring End-of-Life on December 1st. For details on the End of Life event, see:

https://cloud-status.cloud-services.ltd/incidents/bymnc4rf5cgs

In addition, this update addresses a few minor bugs.

During the software upgrade, all Cloud Servers and Network assets you've deployed will be unaffected. The CloudControl UI will remain available. However, the CloudControl UI and API will be unavailable during the software upgrade for the durations listed above, preventing management of assets during the window.
Posted on Nov 22, 16:35 UTC
We will be performing a minor software upgrade to the CloudControl UI and API in all Geographic Regions on Tuesday November 30th during the normal software upgrade window in each region.

CloudControl Software Change Id: CCCHANGE-299
Time: See Software Upgrade Maintenance Schedule at https://docs.mcp-services.net/x/0oAK for the specific windows in each Geographic Region
Expected Total Duration: API for 45 minutes, UI for 10 minutes within a 60 minute window

This minor software upgrade prepares the system for the previously announced Cloud Monitoring End-of-Life on December 1st. For details on the End of Life event, see:

https://cloud-status.cloud-services.ltd/incidents/bymnc4rf5cgs

In addition, this update addresses a few minor bugs.

During the software upgrade, all Cloud Servers and Network assets you've deployed will be unaffected. The CloudControl UI will remain available. However, the CloudControl UI and API will be unavailable during the software upgrade for the durations listed above, preventing management of assets during the window.
Posted on Nov 22, 16:36 UTC
We will be performing a minor software upgrade to the CloudControl UI and API in all Geographic Regions on Tuesday November 30th during the normal software upgrade window in each region.

CloudControl Software Change Id: CCCHANGE-299
Time: See Software Upgrade Maintenance Schedule at https://docs.mcp-services.net/x/0oAK for the specific windows in each Geographic Region
Expected Total Duration: API for 45 minutes, UI for 10 minutes within a 60 minute window

This minor software upgrade prepares the system for the previously announced Cloud Monitoring End-of-Life on December 1st. For details on the End of Life event, see:

https://cloud-status.cloud-services.ltd/incidents/bymnc4rf5cgs

In addition, this update addresses a few minor bugs.

During the software upgrade, all Cloud Servers and Network assets you've deployed will be unaffected. The CloudControl UI will remain available. However, the CloudControl UI and API will be unavailable during the software upgrade for the durations listed above, preventing management of assets during the window.
Posted on Nov 22, 16:37 UTC
Update - We will be undergoing scheduled maintenance during this time.
Nov 22, 16:37 UTC
Scheduled - Cloud Monitoring is a CloudControl feature currently available in most MCP locations and is described in this article: https://docs.mcp-services.net/x/d4AK

The Cloud Monitoring feature will reach end of life and be removed from all access and usability as of 1 December 2021 in all MCP locations. This includes all related features of Cloud Monitoring, including horizontal and vertical auto scaling, cloud monitoring notifications and access to the Cloud Monitoring portal. All historical data will also be deleted in conjunction with the disablement.

Prior to the end of life date, all users should remove any functional dependencies on Cloud Monitoring, including, but not limited to, the horizontal and vertical auto scaling feature, as no actions will be performed on defined rule sets after the end of life date.

It is recommended that users disable Cloud Monitoring on all servers as described in this article: https://docs.mcp-services.net/x/SoIK

If you need to identify which servers are using the Cloud Monitoring feature, use the Cloud Monitoring report described at https://docs.mcp-services.net/x/N4EK

Any Cloud Servers still enabled with Cloud Monitoring as of December 1 will have it disabled at that time.

Please contact us with any questions.
Oct 11, 21:40 UTC
SCHEDULE MAINTENANCE: BANGKOK (AP18, BKK01) INFRASTRUCTURE

Impact: No impact to our clients is expected. Low risk of brief latency and or network disruption during device fail-overs.

Dear Client

On the date listed below engineers will be performing maintenance in the following cloud location. This maintenance is necessary to perform upgrade of core routers. During this maintenance engineers will be upgrading devices in a rolling fashion to the latest vendor approved IOS. There is no expected impact to client environments, however there is low risk of brief packet loss and or latency during device fail-overs.

Change Reference Number: CHG0021861
Bangkok (AP18, BKK01): Friday December 3rd 09:00 PM Japan Standard (12:00 UTC)
Expected Total Duration: 3 Hour

Note this maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.
Posted on Nov 16, 17:53 UTC
SCHEDULED MAINTENANCE: SINGAPORE (AP7) INFRASTRUCTURE MAINTENANCE

Impact: No impact to clients is expected

Dear Client

On the date listed below engineers will be performing scheduled maintenance in the location listed below. This maintenance is necessary to perform upgrades to the storage infrastructure supporting the Cloud and Managed Hosting Services. During this maintenance we will be upgrading storage devices to the latest vendor approved and tested OS release. Although this type of maintenance has been performed in the past without impact, there is a low risk of latency and service disruption to Client Cloud and Managed Hosting Servers. The Admin UI/API and Community will remain available.

Change Reference Number: CHG0021917
Singapore (AP7): Friday December 3rd 9:00 PM Singapore (13:00 UTC)
Expected Total Duration: 5 Hours

Note this maintenance is specific only to the affected data center location and other Geographic Regions will continue to function normally.
Posted on Nov 23, 20:22 UTC
Update - Due to unforeseen circumstance change CHG0021680 originally scheduled for November 26th has be moved to December 3rd.
Thanks
Change Management
Nov 5, 17:54 UTC
Scheduled - SCHEDULED MAINTENANCE: JOHANNESBURG (AF3) CLOUD INFRASTRUCTURE MAINTENANCE

Impact: The UI/API will be in Hypervisor Maintenance Mode for duration of maintenance see note below for restrictions. No impact to deployed client cloud servers.

Dear Client

On the date listed below engineers will be performing maintenance in the following cloud locations. This maintenance is necessary to performing upgrades of the infrastructure supporting the Hypervisor infrastructure. During this maintenance we will be upgrading hypervisor management devices to the latest product approved and tested version. The Cloud UI/API will be in Hypervisor Maintenance Mode for duration of maintenance. See note below for client restrictions. Deployed client cloud servers will continue to function without interruption.

Change Reference Number: CHG0021680
Johannesburg: (AF3): Friday Dec 3rd 08:00 PM South Africa Standard Time (18:00 PM UTC)
Expected Total Duration: 4 Hours

Note: Hypervisor Maintenance Mode:

1) The Admin UI and API will be available during the maintenance window, but users will be subject to the restrictions described in #2 and #3 below.
2) Starting one hour before the maintenance event, the Admin UI and API will stop accepting any requests for actions related to Cloud Servers or Cloud Images in the affected data center only. This means users will not be able to deploy new servers or images, start/stop/reboot/edit/delete existing servers or images, or start any new import/export actions. Please note that all deployed Cloud Servers will continue to function as normal - the system will simply block actions from being made using the Admin UI or API. Changes requested prior to the one-hour limit will continue to process with status updates in the Admin UI or API until the event begins.
3) Beginning with the start of the maintenance window, the Admin UI and API will stop updating the status of Cloud Servers or Cloud Images in the affected data center. For example, if a server is shut down or rebooted from the Guest OS, the Admin UI/API will not reflect that change.
4) Except for the restrictions related to Cloud Servers and Images, all other Cloud functions will continue normally.
5) Once the maintenance is complete, the ability to take actions related to Cloud Servers and Cloud Images will be restored and the system will update the status of all deployed Cloud Servers.

This maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.
Oct 29, 19:17 UTC
SCHEDULED MAINTENANCE: US EAST (NA9) CLOUD INFRASTRUCTURE MAINTENANCE

Impact: The UI/API will be in Hypervisor Maintenance Mode for duration of maintenance see note below for restrictions. No impact to deployed client cloud servers.

Dear Client

On the date listed below engineers will be performing maintenance in the following cloud locations. This maintenance is necessary to performing upgrades of the infrastructure supporting the Hypervisor infrastructure. During this maintenance we will be upgrading hypervisor management devices to the latest product approved and tested version. The Cloud UI/API will be in Hypervisor Maintenance Mode for duration of maintenance. See note below for client restrictions. Deployed client cloud servers will continue to function without interruption.

Change Reference Number: CHG0021660
US EAST (NA9): Friday December 3rd 09:00 PM US Pacific Standard Time (4/12 05:00 UTC)
Expected Total Duration: 4 Hours

Note: Hypervisor Maintenance Mode:

1) The Admin UI and API will be available during the maintenance window, but users will be subject to the restrictions described in #2 and #3 below.
2) Starting one hour before the maintenance event, the Admin UI and API will stop accepting any requests for actions related to Cloud Servers or Cloud Images in the affected data center only. This means users will not be able to deploy new servers or images, start/stop/reboot/edit/delete existing servers or images, or start any new import/export actions. Please note that all deployed Cloud Servers will continue to function as normal - the system will simply block actions from being made using the Admin UI or API. Changes requested prior to the one-hour limit will continue to process with status updates in the Admin UI or API until the event begins.
3) Beginning with the start of the maintenance window, the Admin UI and API will stop updating the status of Cloud Servers or Cloud Images in the affected data center. For example, if a server is shut down or rebooted from the Guest OS, the Admin UI/API will not reflect that change.
4) Except for the restrictions related to Cloud Servers and Images, all other Cloud functions will continue normally.
5) Once the maintenance is complete, the ability to take actions related to Cloud Servers and Cloud Images will be restored and the system will update the status of all deployed Cloud Servers.

This maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.
Posted on Nov 16, 17:12 UTC
Past Incidents
Nov 28, 2021

No incidents reported today.

Nov 27, 2021

No incidents reported.

Nov 26, 2021
Completed - The scheduled maintenance has been completed.
Nov 26, 16:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 26, 12:01 UTC
Scheduled - SCHEDULED MAINTENANCE: SINGAPORE (AP3) CLOUD INFRASTRUCTURE MAINTENANCE

Impact: The UI/API will be in Hypervisor Maintenance Mode for duration of maintenance see note below for restrictions. No impact to deployed client cloud servers.

Dear Client

On the date listed below engineers will be performing maintenance in the following cloud locations. This maintenance is necessary to performing upgrades of the infrastructure supporting the Hypervisor infrastructure. During this maintenance we will be upgrading hypervisor management devices to the latest product approved and tested version. The Cloud UI/API will be in Hypervisor Maintenance Mode for duration of maintenance. See note below for client restrictions. Deployed client cloud servers will continue to function without interruption.

Change Reference Number: CHG0021679
Singapore (AP3): Friday Nov 26th 09:00 PM Japan Standard (12:00 UTC)
Expected Total Duration: 4 Hours

Note: Hypervisor Maintenance Mode:

1) The Admin UI and API will be available during the maintenance window, but users will be subject to the restrictions described in #2 and #3 below.
2) Starting one hour before the maintenance event, the Admin UI and API will stop accepting any requests for actions related to Cloud Servers or Cloud Images in the affected data center only. This means users will not be able to deploy new servers or images, start/stop/reboot/edit/delete existing servers or images, or start any new import/export actions. Please note that all deployed Cloud Servers will continue to function as normal - the system will simply block actions from being made using the Admin UI or API. Changes requested prior to the one-hour limit will continue to process with status updates in the Admin UI or API until the event begins.
3) Beginning with the start of the maintenance window, the Admin UI and API will stop updating the status of Cloud Servers or Cloud Images in the affected data center. For example, if a server is shut down or rebooted from the Guest OS, the Admin UI/API will not reflect that change.
4) Except for the restrictions related to Cloud Servers and Images, all other Cloud functions will continue normally.
5) Once the maintenance is complete, the ability to take actions related to Cloud Servers and Cloud Images will be restored and the system will update the status of all deployed Cloud Servers.

This maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.
Oct 29, 19:14 UTC
Nov 25, 2021

No incidents reported.

Nov 24, 2021
Completed - The scheduled maintenance has been completed.
Nov 24, 05:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 22, 05:00 UTC
Scheduled - SCHEDULED MAINTENANCE: LONDON (EU8) INFRASTRUCTURE MAINTENANCE

Impact: No impact to clients is expected

Dear Client

On the date listed below engineers will be performing scheduled maintenance in the location listed below. This maintenance is necessary to perform upgrades to the storage infrastructure supporting the Dimension Data Cloud Services. During this maintenance we will be upgrading storage devices to the latest vendor approved and tested OS release. Although this type of maintenance has been performed in the past without impact, there is a low risk of latency and service disruption to Client Cloud Servers. The Admin UI/API and Community will remain available.

Change Reference Number: CHG0021718
London (EU8): Monday November 22nd 06:00 AM Central European Time (05:00 UTC)
Expected Total Duration: 48 Hours

Note this maintenance is specific only to the affected data center location and other Geographic Regions will continue to function normally.
Nov 2, 17:46 UTC
Nov 23, 2021
Completed - The scheduled maintenance has been completed.
Nov 23, 20:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 23, 17:01 UTC
Scheduled - SCHEDULED MAINTENANCE: SYDNEY (AU9,SYD01) INFRASTRUCTURE MAINTENANCE

Impact: No impact to clients expected.

Dear Client

On the dates listed below the Internet Service Provider for the following location will be performing network maintenance. The ISP will be performing software upgrades to upstream routers supplying internet access to the below cloud locations. This circuit is currently our secondary link engineers do not expect any impact to our clients.

Change Reference Number: CHG0021433
Sydney (AU9,SYD01): Wednesday November 24th 04:00 AM Australia Eastern Daylight Time (23/11 17:00 UTC)
Expected Total Duration: 3 Hours

Note this maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.
Nov 4, 16:38 UTC
Nov 22, 2021
Completed - The scheduled maintenance has been completed.
Nov 22, 15:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 22, 10:30 UTC
Scheduled - SCHEDULED MAINTENANCE: SINGAPORE (AP10) INFRASTRUCTURE MAINTENANCE

Impact: No impact to clients is expected

Dear Client

On the date listed below engineers will be performing scheduled maintenance in the location listed below. This maintenance is necessary to perform repairs to the storage infrastructure supporting the Cloud Services. During this maintenance we will be restarting storage services. Although this type of maintenance has been performed in the past without impact, there is a low risk of latency and service disruption to Client Cloud Servers. The Admin UI/API and Community will remain available.

Change Reference Number: CHG0021891
Singapore (AP10): Monday November 22nd 6:30 PM Singapore (10:30 UTC)
Expected Total Duration: 5 Hours

Note this maintenance is specific only to the affected data center location and other Geographic Regions will continue to function normally.
Nov 18, 18:38 UTC
Nov 21, 2021

No incidents reported.

Nov 20, 2021
Resolved - All the services & connectivity is restored, issue stands resolved.
Nov 20, 04:41 UTC
Identified - Technical Teams are engaged & troubleshooting the issue on priority.
Nov 20, 04:34 UTC
Completed - The scheduled maintenance has been completed.
Nov 20, 00:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 19, 20:00 UTC
Scheduled - SCHEDULED MAINTENANCE: LONDON (EU8) INFRASTRUCTURE MAINTENANCE

Impact: No impact to clients is expected

Dear Client

On the date listed below engineers will be performing scheduled maintenance in the location listed below. This maintenance is necessary to perform upgrades to the storage infrastructure supporting the Cloud Services. During this maintenance we will be upgrading storage devices to the latest vendor approved and tested OS release. Although this type of maintenance has been performed in the past without impact, there is a low risk of latency and service disruption to Client Cloud Servers. The Admin UI/API and Community will remain available.

Change Reference Number: CHG0021774
London (EU8): Friday November 19th, 09:00 PM Central European Time (20:00 UTC)
Expected Total Duration: 4.5 Hours

Note this maintenance is specific only to the affected data center location and other Geographic Regions will continue to function normally.
Nov 9, 17:26 UTC
Nov 19, 2021
Completed - The scheduled maintenance has been completed.
Nov 19, 14:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 19, 10:00 UTC
Scheduled - SCHEDULED MAINTENANCE: MELBOURNE (AU10) CLOUD INFRASTRUCTURE MAINTENANCE

Impact: The UI/API will be in Hypervisor Maintenance Mode for duration of maintenance see note below for restrictions. No impact to deployed client cloud servers.

Dear Client

On the date listed below engineers will be performing maintenance in the following cloud locations. This maintenance is necessary to performing upgrades of the infrastructure supporting the Hypervisor infrastructure. During this maintenance we will be upgrading hypervisor management devices to the latest product approved and tested version. The Cloud UI/API will be in Hypervisor Maintenance Mode for duration of maintenance. See note below for client restrictions. Deployed client cloud servers will continue to function without interruption.

Change Reference Number: CHG0021678
Melbourne (AU10): Friday November 19th 09:00 PM Australia Eastern Daylight Time (10:00 UTC)
Expected Total Duration: 4 Hours

Note: Hypervisor Maintenance Mode:

1) The Admin UI and API will be available during the maintenance window, but users will be subject to the restrictions described in #2 and #3 below.
2) Starting one hour before the maintenance event, the Admin UI and API will stop accepting any requests for actions related to Cloud Servers or Cloud Images in the affected data center only. This means users will not be able to deploy new servers or images, start/stop/reboot/edit/delete existing servers or images, or start any new import/export actions. Please note that all deployed Cloud Servers will continue to function as normal - the system will simply block actions from being made using the Admin UI or API. Changes requested prior to the one-hour limit will continue to process with status updates in the Admin UI or API until the event begins.
3) Beginning with the start of the maintenance window, the Admin UI and API will stop updating the status of Cloud Servers or Cloud Images in the affected data center. For example, if a server is shut down or rebooted from the Guest OS, the Admin UI/API will not reflect that change.
4) Except for the restrictions related to Cloud Servers and Images, all other Cloud functions will continue normally.
5) Once the maintenance is complete, the ability to take actions related to Cloud Servers and Cloud Images will be restored and the system will update the status of all deployed Cloud Servers.

This maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.
Oct 29, 15:51 UTC
Completed - The scheduled maintenance has been completed.
Nov 19, 14:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 19, 10:00 UTC
Scheduled - SCHEDULED MAINTENANCE: SYDNEY (AU9) CLOUD INFRASTRUCTURE MAINTENANCE

Impact: The UI/API will be in Hypervisor Maintenance Mode for duration of maintenance see note below for restrictions. No impact to deployed client cloud servers.

Dear Client

On the date listed below engineers will be performing maintenance in the following cloud locations. This maintenance is necessary to performing upgrades of the infrastructure supporting the Hypervisor infrastructure. During this maintenance we will be upgrading hypervisor management devices to the latest product approved and tested version. The Cloud UI/API will be in Hypervisor Maintenance Mode for duration of maintenance. See note below for client restrictions. Deployed client cloud servers will continue to function without interruption.

Change Reference Number: CHG0021677
Sydney (AU9): Friday November 19th 09:00 PM Australia Eastern Daylight Time (10:00 UTC)
Expected Total Duration: 4 Hours

Note: Hypervisor Maintenance Mode:

1) The Admin UI and API will be available during the maintenance window, but users will be subject to the restrictions described in #2 and #3 below.
2) Starting one hour before the maintenance event, the Admin UI and API will stop accepting any requests for actions related to Cloud Servers or Cloud Images in the affected data center only. This means users will not be able to deploy new servers or images, start/stop/reboot/edit/delete existing servers or images, or start any new import/export actions. Please note that all deployed Cloud Servers will continue to function as normal - the system will simply block actions from being made using the Admin UI or API. Changes requested prior to the one-hour limit will continue to process with status updates in the Admin UI or API until the event begins.
3) Beginning with the start of the maintenance window, the Admin UI and API will stop updating the status of Cloud Servers or Cloud Images in the affected data center. For example, if a server is shut down or rebooted from the Guest OS, the Admin UI/API will not reflect that change.
4) Except for the restrictions related to Cloud Servers and Images, all other Cloud functions will continue normally.
5) Once the maintenance is complete, the ability to take actions related to Cloud Servers and Cloud Images will be restored and the system will update the status of all deployed Cloud Servers.

This maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.
Oct 29, 15:50 UTC
Completed - The scheduled maintenance has been completed.
Nov 19, 06:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 19, 02:00 UTC
Scheduled - SCHEDULED MAINTENANCE: CANADA (CA2) CLOUD INFRASTRUCTURE MAINTENANCE

Impact: The UI/API will be in Hypervisor Maintenance Mode for duration of maintenance see note below for restrictions. No impact to deployed client cloud servers.

Dear Client

On the date listed below engineers will be performing maintenance in the following cloud locations. This maintenance is necessary to performing upgrades of the infrastructure supporting the Hypervisor infrastructure. During this maintenance we will be upgrading hypervisor management devices to the latest product approved and tested version. The Cloud UI/API will be in Hypervisor Maintenance Mode for duration of maintenance. See note below for client restrictions. Deployed client cloud servers will continue to function without interruption.

Change Reference Number: CHG0021676
Canada: (CA2): Thursday Nov 18th 09:00 PM Eastern Standard Time (19/11 02:00 UTC)
Expected Total Duration: 4 Hours

Note: Hypervisor Maintenance Mode:

1) The Admin UI and API will be available during the maintenance window, but users will be subject to the restrictions described in #2 and #3 below.
2) Starting one hour before the maintenance event, the Admin UI and API will stop accepting any requests for actions related to Cloud Servers or Cloud Images in the affected data center only. This means users will not be able to deploy new servers or images, start/stop/reboot/edit/delete existing servers or images, or start any new import/export actions. Please note that all deployed Cloud Servers will continue to function as normal - the system will simply block actions from being made using the Admin UI or API. Changes requested prior to the one-hour limit will continue to process with status updates in the Admin UI or API until the event begins.
3) Beginning with the start of the maintenance window, the Admin UI and API will stop updating the status of Cloud Servers or Cloud Images in the affected data center. For example, if a server is shut down or rebooted from the Guest OS, the Admin UI/API will not reflect that change.
4) Except for the restrictions related to Cloud Servers and Images, all other Cloud functions will continue normally.
5) Once the maintenance is complete, the ability to take actions related to Cloud Servers and Cloud Images will be restored and the system will update the status of all deployed Cloud Servers.

This maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.
Oct 28, 19:41 UTC
Nov 18, 2021
Completed - The scheduled maintenance has been completed.
Nov 18, 21:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 18, 19:00 UTC
Scheduled - EMERGENCY MAINTENANCE: JOHANNESBURG (AF3,AF5,JNB01) INFRASTRUCTURE

Impact: No impact to our clients is expected

Dear Client

On the date listed below engineers will be performing maintenance in the following locations. This maintenance is needed to perform repairs of network component supporting cloud services. Engineers will be failing traffic over to a redundant device prior to the maintenance. This type of maintenance has been performed in the past without impact to traffic, however there is a low risk of brief latency and or packet loss during the maintenance window.

Change Reference Number: CHG0021828
Johannesburg: (AF3,AF5,JNB01): Thursday November 18th 09:00 PM South Africa Standard Time (19:00 PM UTC)
Expected Total Duration: 2 Hour

Note this maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.
Nov 16, 17:30 UTC
Nov 17, 2021
Completed - The scheduled maintenance has been completed.
Nov 17, 22:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 17, 20:00 UTC
Scheduled - EMERGENCY MAINTENANCE: LONDON (EU8, LHR03) INFRASTRUCTURE

Impact: No impact to our clients is expected

Dear Client

On the date listed below engineers will be performing maintenance in the following locations. This maintenance is needed to perform repairs of network component supporting cloud services. Engineers will be failing traffic over to a redundant device prior to the maintenance. This type of maintenance has been performed in the past without impact to traffic, however there is a low risk of brief latency and or packet loss during the maintenance window.

London (EU8,LHR03): Wednesday November 17th 09:00 PM Central European Time (20:00 UTC)
Change Reference Number: CHG0017760
Expected Total Duration: 2 Hour

Note this maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.
Nov 16, 17:18 UTC
Completed - The scheduled maintenance has been completed.
Nov 17, 15:30 UTC
Update - Due to unforeseen circumstance change CHG0021630 has been cancelled, no change work has been completed. The change will be rescheduled. A new notification will be sent shortly.

Change Management
Nov 17, 15:26 UTC
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Nov 17, 15:05 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 17, 10:30 UTC
Scheduled - SCHEDULE MAINTENANCE: SYDNEY (AU9) CLOUD INFRASTRUCTURE MAINTENANCE

Impact: No impact to clients is expected

Dear Client

On the date listed below engineers will be performing scheduled maintenance in the location listed below. This maintenance is necessary to perform upgrades to the storage infrastructure supporting Cloud Services. During this maintenance we will be upgrading storage switch devices to the latest vendor approved and tested OS release. Although this type of maintenance has been performed in the past without impact, there is a low risk of latency and or service disruption to Cloud Services.

Change Reference Number: CHG0021630
Sydney (AU9): Tuesday November 17th 09:30 PM Australia Eastern Daylight Time (10:30 UTC)
Expected Total Duration: 72 Hours

Note this maintenance is specific only to the affected data center location and other Geographic Regions will continue to function normally.
Nov 15, 17:42 UTC
Nov 16, 2021

No incidents reported.

Nov 15, 2021
Completed - The scheduled maintenance has been completed.
Nov 15, 14:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 15, 13:00 UTC
Scheduled - EMERGENCY MAINTENANCE: SINGAPORE (AP7) CLOUD INFRASTRUCTURE

Impact:. These fail-overs are not state-full, so open client connections will reset. In addition the UI/API will be in Network Maintenance Mode for duration of maintenance. See notes below for restrictions.

Dear Client

On the date listed below engineers will be performing maintenance in the following cloud location. This maintenance is needed to for potential fix to case C3695380. During the maintenance, engineers will be performing vendor recommended reload of device. Engineers will reload on 1 node at a time. These fail-overs are not state-full, so open client connections will reset. In addition there is a medium risk of packet-loss and or latency during the window. The UI/API will be in Network Maintenance mode. See notes below for restrictions.

Change Reference Number: CHG0021821
Singapore (AP7): Monday November 15th 09:00 PM Singapore (13:00 UTC)
Expected Total Duration: 1 Hour

Note: Network Maintenance Mode :

1) The Admin UI and API will be available during the maintenance window, but users will be subject to the restrictions described in #2 below.
2) Starting at the beginning of maintenance event, the Admin UI and API will stop accepting any requests for actions related to Cloud Networks. This means users will not be able to deploy or make changes to Vlans, VIPs , ACLs or NATs. Please note that all deployed Cloud Servers and Networks will continue to function as normal - the system will simply block actions from being made using the Admin UI or API.
3) Except for the restrictions related to Cloud Networks all other Cloud functions will continue normally.
4) Once the maintenance is complete, the ability to take actions related to Cloud Networks will be restored.

This maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.
Nov 12, 15:59 UTC
Nov 14, 2021

No incidents reported.