All Systems Operational
NTT Cloud AF Operational
AF - Johannesburg Operational
Manage Hosting JNB01 ? Operational
NTT Cloud - AF3 ? Operational
Cloud Monitoring Operational
CSfS AF4 ? Operational
CSfS AF5 ? Operational
CPNC ? Operational
NTT Cloud AU Operational
AU - Melbourne Operational
Managed Hosting MEL01 ? Operational
NTT Cloud AU2 ? Operational
NTT Cloud AU10 ? Operational
Cloud Monitoring Operational
CPNC ? Operational
AU - New Zealand Operational
Managed Hosting HLZ01 ? Operational
NTT Cloud AU8 ? Operational
NTT Cloud AU11 ? Operational
Cloud Monitoring Operational
CPNC ? Operational
AU - Sydney Operational
Managed Hosting SYD01 ? Operational
NTT Cloud AU1 ? Operational
NTT Cloud AU6 ? Operational
NTT Cloud AU9 ? Operational
Cloud Monitoring Operational
CPNC ? Operational
NTT Cloud AP ? Operational
AP - Hong Kong Operational
Managed Hosting HKG01 Operational
NTT Cloud AP2 ? Operational
NTT Cloud AP5 ? Operational
Cloud Monitoring Operational
AP - Malaysia Operational
Managed Hosting KUL01 Operational
NTT Cloud AP13 ? Operational
Cloud Monitoring Operational
CSFS AP14 ? Operational
NTT Cloud AP16 ? Operational
CSFS AP17 ? Operational
AP - Singapore Operational
Managed Hosting SIN01 Operational
NTT Cloud AP3 ? Operational
Cloud Monitoring Operational
CSfS AP9 ? Operational
CSfS AP10 ? Operational
CaaS AP6 ? Operational
CaaS AP7 ? Operational
AP - Thailand ? Operational
Managed Hosting BKK01 Operational
NTT Cloud AP18 ? Operational
Cloud Monitoring Operational
CSFS AP19 Operational
AP - Tokyo Operational
Managed Hosting HND01 ? Operational
NTT Cloud AP1 ? Operational
NTT Cloud - AP4 ? Operational
Cloud Monitoring Operational
NTT Cloud CA Operational
CA - Canada ? Operational
Managed Hosting YYZ01 ? Operational
NTT Cloud CA1 ? Operational
NTT Cloud CA2 ? Operational
Cloud Monitoring Operational
CPNC ? Operational
NTT Cloud EU ? Operational
EU - Amsterdam Operational
Managed Hosting AMS01 ? Operational
NTT Cloud EU7 ? Operational
Cloud Monitoring Operational
CPNC ? Operational
EU - Belgium Operational
CaaS EU9 ? Operational
CPNC ? Operational
EU - Germany Operational
Managed Hosting FRA01 ? Operational
NTT Cloud EU6 ? Operational
Cloud Monitoring Operational
CPNC ? Operational
EU - United Kingdom Operational
Managed Hosting LHR03 ? Operational
NTT Cloud EU8 ? Operational
Cloud Monitoring Operational
CPNC ? Operational
NTT Cloud IL Operational
IL - Israel Operational
NTT Cloud IL Operational
CaaS IL1 Operational
CaaS IL2 Operational
CPNC ? Operational
NTT Cloud NA ? Operational
NA - US East ? Operational
Managed Hosting ASH01 ? Operational
Managed Hosting ASH02 ? Operational
Managed Hosting PCI01 ? Operational
NTT Cloud NA1 ? Operational
NTT Cloud NA5 ? Operational
NTT Cloud NA9 ? Operational
Cloud Monitoring Operational
CPNC ? Operational
NA - US West ? Operational
Managed Hosting SJC03 ? Operational
Managed Hosting - SNU01 ? Operational
Managed Hosting PCI02 ? Operational
NTT Cloud - NA3 ? Operational
NTT Cloud - NA12 ? Operational
Cloud Monitoring Operational
CPNC ? Operational
IT & Operational Systems Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
SCHEDULED MAINTENANCE: AUSTRALIA/NEW ZEALAND (AU9,AU10,AU11) CLOUD INFRASTRUCTURE MAINTENANCE

Impact: The UI/API will be in Hypervisor Maintenance Mode for duration of maintenance see note below for restrictions. No impact to deployed client cloud servers.

Dear Client

On the date listed below engineers will be performing maintenance in the following cloud locations. This maintenance is necessary to performing upgrades of the infrastructure supporting the Hypervisor infrastructure. During this maintenance we will be upgrading hypervisor management devices to the latest product approved and tested version. The Cloud UI/API will be in Hypervisor Maintenance Mode for duration of maintenance. See note below for client restrictions. Deployed client cloud servers will continue to function without interruption.

Change Reference Number: CHG0016247
Australia/New Zealand (AU9,AU10,AU11): Friday June 25th 09:00 PM Australia Eastern Standard Time (11:00 UTC)
Expected Total Duration: 4 Hours

Note: Hypervisor Maintenance Mode:

1) The Admin UI and API will be available during the maintenance window, but users will be subject to the restrictions described in #2 and #3 below.
2) Starting one hour before the maintenance event, the Admin UI and API will stop accepting any requests for actions related to Cloud Servers or Cloud Images in the affected data center only. This means users will not be able to deploy new servers or images, start/stop/reboot/edit/delete existing servers or images, or start any new import/export actions. Please note that all deployed Cloud Servers will continue to function as normal - the system will simply block actions from being made using the Admin UI or API. Changes requested prior to the one-hour limit will continue to process with status updates in the Admin UI or API until the event begins.
3) Beginning with the start of the maintenance window, the Admin UI and API will stop updating the status of Cloud Servers or Cloud Images in the affected data center. For example, if a server is shut down or rebooted from the Guest OS, the Admin UI/API will not reflect that change.
4) Except for the restrictions related to Cloud Servers and Images, all other Cloud functions will continue normally.
5) Once the maintenance is complete, the ability to take actions related to Cloud Servers and Cloud Images will be restored and the system will update the status of all deployed Cloud Servers.

This maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.
Posted on Jun 15, 18:48 UTC
SCHEDULED MAINTENANCE: HONG KONG (AP5, HKG01) INFRASTRUCTURE

Impact: No impact to our clients is expected. Medium risk of brief latency and or network disruption during device fail-overs. In addition the UI/API will be in Network Maintenance Mode for duration of maintenance. See notes below for restrictions.

Dear Client

On the date listed below engineers will be performing maintenance in the following cloud location. This maintenance is necessary to perform upgrade of routers supporting all services hosted in this location. During this maintenance engineers will be upgrading devices in a rolling fashion to the latest vendor approved IOS. There is no expected impact to client environments, however there is medium risk of brief packet loss and or latency during device fail-overs. In addition the UI/API will be in Network Maintenance Mode for duration of maintenance. See notes below for restrictions.

Change Reference Number: CHG0013881
Hong Kong (AP5, HKG01): Friday June 25th 09:00 PM Japan Standard (12:00 UTC)
Expected Total Duration: 4 Hour

Note: Network Maintenance Mode :

1) The Admin UI and API will be available during the maintenance window, but users will be subject to the restrictions described in #2 below.
2) Starting at the beginning of maintenance event, the Admin UI and API will stop accepting any requests for actions related to Cloud Networks. This means users will not be able to deploy or make changes to Vlans, VIPs , ACLs or NATs. Please note that all deployed Cloud Servers and Networks will continue to function as normal - the system will simply block actions from being made using the Admin UI or API.
3) Except for the restrictions related to Cloud Networks all other Cloud functions will continue normally.
4) Once the maintenance is complete, the ability to take actions related to Cloud Networks will be restored.

This maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.
Posted on Jun 1, 20:12 UTC
SCHEDULED MAINTENANCE: SINGAPORE (AP10,SIN04) INFRASTRUCTURE MAINTENANCE

Impact: No impact to clients is expected

Dear Client

On the date listed below engineers will be performing scheduled maintenance in the location listed below. This maintenance is necessary to perform upgrades to the storage infrastructure supporting the Cloud Services, CSFS, and Managed Hosting . During this maintenance we will be upgrading storage devices to the latest vendor approved and tested OS release. Although this type of maintenance has been performed in the past without impact, there is a low risk of latency and service disruption to Cloud, CSFS, and Managed Hosting Services. The Admin UI/API and Community will remain available.

Change Reference Number: CHG0013368
Singapore (AP10,SIN04): Friday June 25th 9:00 PM Tokyo (12:00 UTC)
Expected Total Duration: 5 Hours

Note this maintenance is specific only to the affected data center location and other Geographic Regions will continue to function normally.
Posted on May 25, 20:49 UTC
SCHEDULED MAINTENANCE: JOHANNESBURG (AF3,AF5,JNB01) INFRASTRUCTURE

Impact:
No impact to our clients is expected. Medium risk of brief latency and or network disruption during device fail-overs.

Dear Client

On the date listed below engineers will be performing maintenance in the following cloud location. This maintenance is necessary to perform repair of core router. During this maintenance engineers will be reloading primary core router . There is no expected impact to client environments, however there is medium risk of brief packet loss and or latency during device fail-over.

Change Reference Number: CHG0016229
Johannesburg: (AF3,AF5,JNB01): Friday June 25th 08:00 PM South Africa Standard Time (18:00 PM UTC)
Expected Total Duration: 3Hour

Note this maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.
Posted on Jun 18, 18:22 UTC
SCHEDULED MAINTENANCE: AMSTERDAM (EU7) CLOUD INFRASTRUCTURE MAINTENANCE

Impact: The UI/API will be in Hypervisor Maintenance Mode for duration of maintenance see note below for restrictions. No impact to deployed client cloud servers.

Dear Client

On the date listed below engineers will be performing maintenance in the following cloud locations. This maintenance is necessary to performing upgrades of the infrastructure supporting the Hypervisor infrastructure. During this maintenance we will be upgrading hypervisor management devices to the latest product approved and tested version. The Cloud UI/API will be in Hypervisor Maintenance Mode for duration of maintenance. See note below for client restrictions. Deployed client cloud servers will continue to function without interruption.

Change Reference Number: CHG0016248
Amsterdam (EU7): Friday June 25th 09:00 PM Central European Standard Time (19:00 UTC)
Expected Total Duration: 4 Hours

Note: Hypervisor Maintenance Mode:

1) The Admin UI and API will be available during the maintenance window, but users will be subject to the restrictions described in #2 and #3 below.
2) Starting one hour before the maintenance event, the Admin UI and API will stop accepting any requests for actions related to Cloud Servers or Cloud Images in the affected data center only. This means users will not be able to deploy new servers or images, start/stop/reboot/edit/delete existing servers or images, or start any new import/export actions. Please note that all deployed Cloud Servers will continue to function as normal - the system will simply block actions from being made using the Admin UI or API. Changes requested prior to the one-hour limit will continue to process with status updates in the Admin UI or API until the event begins.
3) Beginning with the start of the maintenance window, the Admin UI and API will stop updating the status of Cloud Servers or Cloud Images in the affected data center. For example, if a server is shut down or rebooted from the Guest OS, the Admin UI/API will not reflect that change.
4) Except for the restrictions related to Cloud Servers and Images, all other Cloud functions will continue normally.
5) Once the maintenance is complete, the ability to take actions related to Cloud Servers and Cloud Images will be restored and the system will update the status of all deployed Cloud Servers.

This maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.
Posted on Jun 15, 18:26 UTC
SCHEDULED MAINTENANCE: SYDNEY (AU9, SYD01) INFRASTRUCTURE MAINTENANCE

Impact: Clients using NAS services with Cifs Shares may see brief disconnect during NAS failover, clients using NFS or San shares should see no impact.

Dear Client,

On the date listed below engineers will be performing scheduled maintenance in the location listed below. This maintenance is necessary to perform upgrades to the NAS storage infrastructure supporting Cloud FTP, CSFM, EMAAS and Managed Hosting services. During this maintenance we will be upgrading storage devices to the latest vendor approved and tested OS release. Clients/Services using NAS services with Cifs Shares may see brief disconnect from NAS during failover, NFS and SAN shares are expected to see no impact.

Change Reference Number: CHG0016245
SYDNEY (AU9, SYD01): Friday June 25th 9:00 PM Central European Standard Time (19:00 UTC)
Expected Total Duration: 4 Hours

Note this maintenance is specific only to the affected data center location and other Geographic Regions will continue to function normally.
Posted on Jun 18, 20:00 UTC
SCHEDULED MAINTENANCE: AMSTERDAM (EU7, AMS01) INFRASTRUCTURE

Impact: No impact to our clients is expected. Medium risk of brief latency and or network disruption during device fail-overs. In addition the UI/API will be in Network Maintenance Mode for duration of maintenance. See notes below for restrictions.

Dear Client

On the date listed below engineers will be performing maintenance in the following cloud location. This maintenance is necessary to perform upgrade of routers supporting all services hosted in this location. During this maintenance engineers will be upgrading devices in a rolling fashion to the latest vendor approved IOS. There is no expected impact to client environments, however there is medium risk of brief packet loss and or latency during device fail-overs. In addition the UI/API will be in Network Maintenance Mode for duration of maintenance. See notes below for restrictions.

Change Reference Number: CHG0013876
Amsterdam (EU7, AMS01): Friday June 25th 09:00 PM CEST (19:00 UTC)
Expected Total Duration: 4 Hour

Note: Network Maintenance Mode :

1) The Admin UI and API will be available during the maintenance window, but users will be subject to the restrictions described in #2 below.
2) Starting at the beginning of maintenance event, the Admin UI and API will stop accepting any requests for actions related to Cloud Networks. This means users will not be able to deploy or make changes to Vlans, VIPs , ACLs or NATs. Please note that all deployed Cloud Servers and Networks will continue to function as normal - the system will simply block actions from being made using the Admin UI or API.
3) Except for the restrictions related to Cloud Networks all other Cloud functions will continue normally.
4) Once the maintenance is complete, the ability to take actions related to Cloud Networks will be restored.

This maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.
Posted on Jun 1, 19:27 UTC
SCHEDULED MAINTENANCE: CANADA (CA2) CLOUD INFRASTRUCTURE MAINTENANCE

Impact: The UI/API will be in Hypervisor Maintenance Mode for duration of maintenance see note below for restrictions. No impact to deployed client cloud servers.

Dear Client

On the date listed below engineers will be performing maintenance in the following cloud locations. This maintenance is necessary to performing upgrades of the infrastructure supporting the Hypervisor infrastructure. During this maintenance we will be upgrading hypervisor management devices to the latest product approved and tested version. The Cloud UI/API will be in Hypervisor Maintenance Mode for duration of maintenance. See note below for client restrictions. Deployed client cloud servers will continue to function without interruption.

Change Reference Number: CHG0016243
Canada: (CA2): Friday June 25th 09:00 PM Eastern Daylight Time (26/6 01:00 UTC)
Expected Total Duration: 4 Hours

Note: Hypervisor Maintenance Mode:

1) The Admin UI and API will be available during the maintenance window, but users will be subject to the restrictions described in #2 and #3 below.
2) Starting one hour before the maintenance event, the Admin UI and API will stop accepting any requests for actions related to Cloud Servers or Cloud Images in the affected data center only. This means users will not be able to deploy new servers or images, start/stop/reboot/edit/delete existing servers or images, or start any new import/export actions. Please note that all deployed Cloud Servers will continue to function as normal - the system will simply block actions from being made using the Admin UI or API. Changes requested prior to the one-hour limit will continue to process with status updates in the Admin UI or API until the event begins.
3) Beginning with the start of the maintenance window, the Admin UI and API will stop updating the status of Cloud Servers or Cloud Images in the affected data center. For example, if a server is shut down or rebooted from the Guest OS, the Admin UI/API will not reflect that change.
4) Except for the restrictions related to Cloud Servers and Images, all other Cloud functions will continue normally.
5) Once the maintenance is complete, the ability to take actions related to Cloud Servers and Cloud Images will be restored and the system will update the status of all deployed Cloud Servers.

This maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.
Posted on Jun 15, 18:42 UTC
SCHEDULED MAINTENANCE: US EAST (NA9) CLOUD INFRASTRUCTURE MAINTENANCE

Impact: No impact to clients is expected

Dear Client

On the date listed below engineers will be performing scheduled maintenance in the location listed below. This maintenance is necessary to perform upgrades to the storage infrastructure supporting the Cloud Services. During this maintenance we will be upgrading storage devices to the latest vendor approved and tested OS release. Although this type of maintenance has been performed in the past without impact, there is a low risk of latency and service disruption to Client Cloud Servers. The Admin UI/API and Community will remain available.

Change Reference Number: CHG0014523
US East: (NA9): Sunday June 25th 09:00 PM US Pacific Daylight Time 26/6 04:00 UTC)
Expected Total Duration: 8 Hours

Note this maintenance is specific only to the affected data center location and other Geographic Regions will continue to function normally.
Posted on Jun 1, 20:04 UTC
SCHEDULED MAINTENANCE: US EAST/ US WEST (NA9, NA12) CLOUD INFRASTRUCTURE MAINTENANCE

Impact: The UI/API will be in Hypervisor Maintenance Mode for duration of maintenance see note below for restrictions. No impact to deployed client cloud servers.

Dear Client

On the date listed below engineers will be performing maintenance in the following cloud locations. This maintenance is necessary to performing upgrades of the infrastructure supporting the Hypervisor infrastructure. During this maintenance we will be upgrading hypervisor management devices to the latest product approved and tested version. The Cloud UI/API will be in Hypervisor Maintenance Mode for duration of maintenance. See note below for client restrictions. Deployed client cloud servers will continue to function without interruption.

Change Reference Number: CHG0016236/ CHG0016242
US EAST/ US WEST (NA9, NA12): Friday June 25th 09:00 PM US Pacific Daylight Time (26/6 04:00 UTC)
Expected Total Duration: 4 Hours

Note: Hypervisor Maintenance Mode:

1) The Admin UI and API will be available during the maintenance window, but users will be subject to the restrictions described in #2 and #3 below.
2) Starting one hour before the maintenance event, the Admin UI and API will stop accepting any requests for actions related to Cloud Servers or Cloud Images in the affected data center only. This means users will not be able to deploy new servers or images, start/stop/reboot/edit/delete existing servers or images, or start any new import/export actions. Please note that all deployed Cloud Servers will continue to function as normal - the system will simply block actions from being made using the Admin UI or API. Changes requested prior to the one-hour limit will continue to process with status updates in the Admin UI or API until the event begins.
3) Beginning with the start of the maintenance window, the Admin UI and API will stop updating the status of Cloud Servers or Cloud Images in the affected data center. For example, if a server is shut down or rebooted from the Guest OS, the Admin UI/API will not reflect that change.
4) Except for the restrictions related to Cloud Servers and Images, all other Cloud functions will continue normally.
5) Once the maintenance is complete, the ability to take actions related to Cloud Servers and Cloud Images will be restored and the system will update the status of all deployed Cloud Servers.

This maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.
Posted on Jun 15, 18:31 UTC
SCHEDULED MAINTENANCE: SINGAPORE (AP6) INFRASTRUCTURE MAINTENANCE

Impact: No impact to clients is expected

Dear Client

On the date listed below engineers will be performing scheduled maintenance in the location listed below. This maintenance is necessary to perform upgrades to the storage infrastructure supporting the Cloud Services. During this maintenance we will be upgrading storage devices to the latest vendor approved and tested OS release. Although this type of maintenance has been performed in the past without impact, there is a low risk of latency and service disruption to Client Cloud Servers. The Admin UI/API and Community will remain available.

Change Reference Number: CHG0015310
Singapore (AP6): Friday July 9th 9:00 PM Japan Standard (12:00 UTC)
Expected Total Duration: 6 Hours

Note this maintenance is specific only to the affected data center location and other Geographic Regions will continue to function normally.
Posted on Jun 15, 18:20 UTC
SCHEDULED MAINTENANCE: BELGIUM (EU9) CLOUD INFRASTRUCTURE MAINTENANCE

Impact: The UI/API will be in Network Maintenance Mode for duration of maintenance see note below for restrictions.

Dear Client

On the date listed below engineers will be performing maintenance in the following cloud locations. This maintenance is necessary to perform patching of the infrastructure supporting the cloud UI/API. During this maintenance, we will be upgrading infrastructure devices to the latest vendor approved and tested OS patches. The Cloud UI/API will be in Network Maintenance Mode for duration of maintenance see note below for client restrictions. Deployed client cloud servers will continue to function without interruption.

Change Reference Number: CHG0016189
Belgium (EU9): Friday July 9th 09:00 PM CEST (19:00 UTC)
Expected Total Duration: 8 Hours

Note: Network Maintenance Mode:

1) The Admin UI and API will be available during the maintenance window, but users will be subject to the restrictions described in #2 below.
2) Starting at the beginning of maintenance event, the Admin UI and API will stop accepting any requests for actions related to Cloud Networks. This means users will not be able to deploy or make changes to Vlans, VIPs , ACLs or NATs. Please note that all deployed Cloud Servers and Networks will continue to function as normal - the system will simply block actions from being made using the Admin UI or API.
3) Except for the restrictions related to Cloud Networks all other Cloud functions will continue normally.
4) Once the maintenance is complete, the ability to take actions related to Cloud Networks will be restored.

This maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.
Posted on Jun 15, 19:45 UTC
Past Incidents
Jun 22, 2021

No incidents reported today.

Jun 21, 2021
Completed - The scheduled maintenance has been completed.
Jun 21, 13:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 21, 11:30 UTC
Scheduled - SCHEDULED MAINTENANCE: NEW ZEALAND (AU11, HLZ01) CLOUD INFRASTRUCTURE

Impact: No impact to clients expected. There is a medium risk of brief periods of network latency.

Dear Client

On the date listed below the Internet Service Provider for the following location will be performing network maintenance. The ISP will be performing software upgrades to upstream routers supplying internet access to the below cloud location. This type of maintenance has been performed in the past without impact to traffic, however there is a medium risk of brief latency and or packet loss during the maintenance window.

Change Reference Number: CHG0015774
New Zealand (AU11, HLZ01): Monday June 21st 09:30 PM Australia Eastern Standard Time (11:30 UTC)
Expected Total Duration: 2`Hours

Note this maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.
Jun 15, 18:38 UTC
Jun 20, 2021

No incidents reported.

Jun 19, 2021
Completed - The scheduled maintenance has been completed.
Jun 19, 22:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 19, 14:02 UTC
Scheduled - SCHEDULED MAINTENANCE: US EAST (ASH02) INFRASTRUCTURE MAINTENANCE

Impact: No impact to clients is expected

Dear Client

On the date listed below engineers will be performing scheduled maintenance in the location listed below. This maintenance is necessary to perform upgrades to the storage infrastructure supporting the Managed Hosting Services. During this maintenance we will be upgrading storage devices to the latest vendor approved and tested OS release. Although this type of maintenance has been performed in the past without impact, there is a low risk of latency and service disruption to Client Managed Hosting Servers. The Admin UI/API and Community will remain available.

Change Reference Number: CHG0013390
US EAST: (ASH02): Friday June 18th 09:00 PM US Pacific Daylight Time (5/19 04:00 UTC)
Expected Total Duration: 8Hours

Note this maintenance is specific only to the affected data center location and other Geographic Regions will continue to function normally.
May 25, 20:30 UTC
Jun 18, 2021
Completed - The scheduled maintenance has been completed.
Jun 18, 21:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 18, 12:00 UTC
Scheduled - SCHEDULED MAINTENANCE: SINGAPORE (AP6) INFRASTRUCTURE MAINTENANCE

Impact: No impact to clients is expected

Dear Client

On the date listed below engineers will be performing scheduled maintenance in the location listed below. This maintenance is necessary to perform upgrades to the storage infrastructure supporting the Cloud Services. During this maintenance we will be upgrading storage devices to the latest vendor approved and tested OS release. Although this type of maintenance has been performed in the past without impact, there is a low risk of latency and service disruption to Client Cloud Servers. The Admin UI/API and Community will remain available.

Change Reference Number: CHG0013998
Singapore (AP6): Friday June 18th 9:00 PM Japan Standard (12:00 UTC)
Expected Total Duration: 9 Hours

Note this maintenance is specific only to the affected data center location and other Geographic Regions will continue to function normally.
Jun 1, 19:18 UTC
Completed - The scheduled maintenance has been completed.
Jun 18, 18:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 18, 12:00 UTC
Scheduled - Impact: No impact to clients is expected

Dear Client

On the date listed below engineers will be performing scheduled maintenance in the location listed below. This maintenance is necessary to perform upgrades to the storage infrastructure supporting the CSFS Physical Servers. During this maintenance we will be upgrading storage devices to the latest vendor approved and tested OS release. Although this type of maintenance has been performed in the past without impact, there is a low risk of latency and service disruption to CSFS Physical Servers. The Admin UI/API and Community will remain available.

Change Reference Number: CHG0014362
Singapore (AP9): Friday June 18th 9:00 PM Japan Standard Time (12:00 UTC)
Expected Total Duration: 6 Hours

Note this maintenance is specific only to the affected data center location and other Geographic Regions will continue to function normally.
Jun 2, 16:18 UTC
Completed - The scheduled maintenance has been completed.
Jun 18, 18:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 18, 12:00 UTC
Scheduled - SCHEDULED MAINTENANCE: BANGKOK (AP18) INFRASTRUCTURE MAINTENANCE

Impact: No impact to clients is expected

Dear Client

On the date listed below engineers will be performing scheduled maintenance in the location listed below. This maintenance is necessary to perform upgrades to the storage infrastructure supporting Cloud Services. During this maintenance we will be upgrading storage devices to the latest vendor approved and tested OS release. Although this type of maintenance has been performed in the past without impact, there is a low risk of latency and service disruption to Client Cloud Servers. The Admin UI/API and Community will remain available.

Change Reference Number: CHG0014440
Bangkok (AP18): Friday June 18th 9:00 PM Japan Standard Time (12:00 UTC)
Expected Total Duration: 6 Hours

Note this maintenance is specific only to the affected data center location and other Geographic Regions will continue to function normally.
Jun 1, 19:59 UTC
Completed - The scheduled maintenance has been completed.
Jun 18, 15:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 18, 11:01 UTC
Scheduled - SCHEDULED MAINTENANCE: MELBOURNE (AU10,MEL01) INFRASTRUCTURE

Impact: No impact to our clients is expected. Medium risk of brief latency and or network disruption during device fail-overs. In addition the UI/API will be in Network Maintenance Mode for duration of maintenance. See notes below for restrictions.

Dear Client

On the date listed below engineers will be performing maintenance in the following cloud location. This maintenance is necessary to perform upgrade of routers supporting all services hosted in this location. During this maintenance engineers will be upgrading devices in a rolling fashion to the latest vendor approved IOS. There is no expected impact to client environments, however there is medium risk of brief packet loss and or latency during device fail-overs. In addition the UI/API will be in Network Maintenance Mode for duration of maintenance. See notes below for restrictions.

Change Reference Number: CHG0013872
Melbourne(AU10,MEL01): Friday June 18th 09:00 PM Australia Eastern Standard Time (11:00 UTC)
Expected Total Duration: 4 Hour

Note: Network Maintenance Mode :

1) The Admin UI and API will be available during the maintenance window, but users will be subject to the restrictions described in #2 below.
2) Starting at the beginning of maintenance event, the Admin UI and API will stop accepting any requests for actions related to Cloud Networks. This means users will not be able to deploy or make changes to Vlans, VIPs , ACLs or NATs. Please note that all deployed Cloud Servers and Networks will continue to function as normal - the system will simply block actions from being made using the Admin UI or API.
3) Except for the restrictions related to Cloud Networks all other Cloud functions will continue normally.
4) Once the maintenance is complete, the ability to take actions related to Cloud Networks will be restored.

This maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.
Jun 1, 20:16 UTC
Completed - The scheduled maintenance has been completed.
Jun 18, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 18, 04:00 UTC
Update - Due to unforeseen circumstance change CHG0009424 has been rescheduled to June 18th.

Thanks
Change Management
May 20, 17:48 UTC
Scheduled - SCHEDULED MAINTENANCE: US EAST (ASH02,NA9) INFRASTRUCTURE

Impact: No impact to our clients is expected. Medium risk of brief latency and or network disruption during device fail-overs.

Dear Client

On the date listed below engineers will be performing maintenance in the following cloud location. This maintenance is necessary to perform upgrade of core routers. During this maintenance engineers will be upgrading devices in a rolling fashion to the latest vendor approved IOS. There is no expected impact to client environments, however there is medium risk of brief packet loss and or latency during device fail-overs.

Change Reference Number: CHG0009424
US EAST (ASH02,NA9): Friday June 18th 09:00 PM US Pacific Daylight Time (19/6 04:00 UTC)
Expected Total Duration: 7 Hour

Note this maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.
Apr 13, 19:23 UTC
Jun 17, 2021
Completed - The scheduled maintenance has been completed.
Jun 17, 01:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 16, 19:00 UTC
Scheduled - EMERGENCY MAINTENANCE: LONDON (EU8,LHR03) INFRASTRUCTURE MAINTENANCE

Impact: No impact to clients expected.

Dear Client

On the dates listed below Engineers will be performing network maintenance. Engineers will be performing hardware replacement on secondary network component. No impact to clients is expected.

Change Reference Number: CHG0015641
London (EU8,LHR03) Wednesday June 16th 9:00 PM CEST (19:00 UTC)
Expected Total Duration: 6 hours

Note this maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.
Jun 15, 18:55 UTC
Jun 16, 2021
Resolved - The VCSA is now accessible. The site is removed from Hypervisor Maintenance Mode. Services are back to normal.
Jun 16, 18:14 UTC
Update - We are continuing to work on a fix for this issue.
Jun 16, 17:43 UTC
Identified - The site is placed in Hypervisor Maintenance Mode. All currently deployed resources will continue to functions normally, however clients will have limited ability to manage those resources through the UI/API. The VM Team has identified the issue and troubleshooting to restore fully functionality at the earliest.
Jun 16, 17:39 UTC
Jun 15, 2021

No incidents reported.

Jun 14, 2021

No incidents reported.

Jun 13, 2021

No incidents reported.

Jun 12, 2021
Completed - The scheduled maintenance has been completed.
Jun 12, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 12, 04:00 UTC
Scheduled - SCHEDULED MAINTENANCE: US WEST (NA12) INFRASTRUCTURE MAINTENANCE

Impact: No impact to clients is expected

Dear Client

On the date listed below engineers will be performing scheduled maintenance in the location listed below. This maintenance is necessary to perform upgrades to the storage infrastructure supporting the Cloud Services. During this maintenance we will be upgrading storage devices to the latest vendor approved and tested OS release. Although this type of maintenance has been performed in the past without impact, there is a low risk of latency and service disruption to Client Cloud Servers. The Admin UI/API and Community will remain available.

Change Reference Number: CHG0011558
US West: (NA12): Friday June 11th 09:00 PM US Pacific Daylight Time (12/6 04:00 UTC)
Expected Total Duration: 6 Hours

Note this maintenance is specific only to the affected data center location and other Geographic Regions will continue to function normally.
Jun 1, 20:07 UTC
Completed - The scheduled maintenance has been completed.
Jun 12, 03:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 11, 19:03 UTC
Scheduled - SCHEDULED MAINTENANCE: BELGIUM (EU9) INFRASTRUCTURE MAINTENANCE

Impact: No impact to clients is expected

Dear Client

On the date listed below engineers will be performing scheduled maintenance in the location listed below. This maintenance is necessary to perform upgrades to the storage infrastructure supporting the Cloud Services. During this maintenance we will be upgrading storage devices to the latest vendor approved and tested OS release. Although this type of maintenance has been performed in the past without impact, there is a low risk of latency and service disruption to Client Cloud Servers. The Admin UI/API and Community will remain available.

Change Reference Number: CHG0013366
Belgium (EU9): Friday June 11th 09:00 PM Central European Standard (19:00 UTC)
Expected Total Duration: 8 Hours

Note this maintenance is specific only to the affected data center location and other Geographic Regions will continue to function normally.
May 25, 20:07 UTC
Completed - The scheduled maintenance has been completed.
Jun 12, 00:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 11, 19:03 UTC
Scheduled - SCHEDULED MAINTENANCE: BELGIUM (EU9) INFRASTRUCTURE MAINTENANCE

Impact: No impact to clients is expected

Dear Client

On the date listed below engineers will be performing scheduled maintenance in the location listed below. This maintenance is necessary to perform upgrades to the storage infrastructure supporting Cloud Services. During this maintenance we will be upgrading storage devices to the latest vendor approved and tested OS release. Although this type of maintenance has been performed in the past without impact, there is a low risk of latency and service disruption to Client Cloud Servers. The Admin UI/API and Community will remain available.

Change Reference Number: CHG0014343
Belgium (EU9): Friday June 11th 09:00 PM CEST (19:00 UTC)
Expected Total Duration: 5 Hours

Note this maintenance is specific only to the affected data center location and other Geographic Regions will continue to function normally.
Jun 1, 17:04 UTC
Jun 11, 2021
Completed - The scheduled maintenance has been completed.
Jun 11, 23:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 11, 18:00 UTC
Update - Due to unforeseen issues, change CHG0009426 has been rescheduled from May 21st to June 11th.

Thanks
Change Management
May 19, 16:10 UTC
Scheduled - SCHEDULED MAINTENANCE: JOHANNESBURG (AF3,AF5,JNB01) INFRASTRUCTURE

Impact: No impact to our clients is expected. Medium risk of brief latency and or network disruption during device fail-overs.

Dear Client

On the date listed below engineers will be performing maintenance in the following cloud location. This maintenance is necessary to perform upgrade of core routers. During this maintenance engineers will be upgrading devices in a rolling fashion to the latest vendor approved IOS. There is no expected impact to client environments, however there is medium risk of brief packet loss and or latency during device fail-overs.

Change Reference Number: CHG0009426
Johannesburg: (AF3,AF5,JNB01): Friday June 11th 08:00 PM South Africa Standard Time (18:00 PM UTC)
Expected Total Duration: 5 Hour

Note this maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.
Apr 13, 19:18 UTC
Completed - The scheduled maintenance has been completed.
Jun 11, 18:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 11, 12:00 UTC
Scheduled - Impact: No impact to clients is expected

Dear Client

On the date listed below engineers will be performing scheduled maintenance in the location listed below. This maintenance is necessary to perform upgrades to the storage infrastructure supporting the CSFS Services. During this maintenance we will be upgrading storage devices to the latest vendor approved and tested OS release. Although this type of maintenance has been performed in the past without impact, there is a medium risk of latency and service disruption to Client Cloud CSFS Servers. The Admin UI/API and Community will remain available.

Change Reference Number: CHG0014466
Singapore (AP10): Friday June 11th 9:00 PM Japan Standard Time (12:00 UTC)
Expected Total Duration: 6 Hours

Note this maintenance is specific only to the affected data center location and other Geographic Regions will continue to function normally.
Jun 2, 15:20 UTC
Completed - The scheduled maintenance has been completed.
Jun 11, 18:00 UTC
Update - Due to unforeseen circumstance change CHG0013997 will be extended by 1 hour to allow for completion of maintenance. No additional impact or risk is expected.
Jun 11, 16:54 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 11, 12:00 UTC
Scheduled - Impact: No impact to clients is expected

Dear Client

On the date listed below engineers will be performing scheduled maintenance in the location listed below. This maintenance is necessary to perform upgrades to the storage infrastructure supporting the Cloud and Managed Hosting Services. During this maintenance we will be upgrading storage devices to the latest vendor approved and tested OS release. Although this type of maintenance has been performed in the past without impact, there is a low risk of latency and service disruption to Client Cloud and Managed Hosting Servers. The Admin UI/API and Community will remain available.

Change Reference Number: CHG0013997
Singapore (AP3, AP9,SIN01): Friday June 11th 9:00 PM Japan Standard Time (12:00 UTC)
Expected Total Duration: 5 Hours

Note this maintenance is specific only to the affected data center location and other Geographic Regions will continue to function normally.
Jun 2, 15:16 UTC
Jun 10, 2021
Completed - The scheduled maintenance has been completed.
Jun 10, 22:30 UTC
Update - Due to unforeseen reasons the ISP has requested an extension in time to complete the ongoing maintenance.
Jun 10, 20:58 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 10, 18:01 UTC
Update - We will be undergoing scheduled maintenance during this time.
Jun 9, 12:11 UTC
Scheduled - Impact: No impact to clients expected. There is a medium risk of network latency during maintenance window.

Dear Client

On the date listed below the Internet Service Provider for the following location will be performing emergency network maintenance. The ISP will be performing software upgrades to upstream routers supplying internet access to the below cloud location. This type of maintenance has been performed in the past without impact to traffic, however there is a high risk latency during the maintenance window.

Change Reference Number: CHG0015526
Singapore (AP3,AP9,SIN01): Friday June 11, 2021 3 am Japan Standard (10/6 18:00 UTC)
Expected Total Duration: 3 hours 30 minutes

Note this maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.
Jun 9, 11:14 UTC
Jun 9, 2021
Completed - The scheduled maintenance has been completed.
Jun 9, 20:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 9, 17:00 UTC
Scheduled - Impact: No impact to clients expected.

Dear Client

On the dates listed below the Internet Service Provider for the following location will be performing network maintenance. The ISP will be performing maintenance on circuit in this facility. This circuit is currently our secondary link engineers do not expect any impact to our clients.

Change Reference Number: CHG0014447
Singapore (AP3,AP9 SIN01): Thursday June 10th 01:00 AM JST (9/6 17:00 UTC)
Expected Total Duration: 3 Hours

Note this maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.
Jun 2, 16:20 UTC
Completed - The scheduled maintenance has been completed.
Jun 9, 03:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 9, 01:04 UTC
Scheduled - EMERGENCY MAINTENANCE: LONDON (EU8,LHR03) INFRASTRUCTURE MAINTENANCE

Impact: No impact to clients expected.

Dear Client

On the dates listed below Engineers will be performing emergency network maintenance to reload our secondary core router. This reload is needed to prevent unplanned outage. This work has been done in past with no impact, however there is low risk of brief latency and or packet-loss.

Change Reference Number: CHG0015181
London (EU8,LHR03) Wednesday 9th 3:00 AM CEST (01:00 UTC)
Expected Total Duration: 2 hours

Note this maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.
Jun 8, 16:58 UTC
Jun 8, 2021

No incidents reported.