SCHEDULE MAINTENANCE: SYDNEY (AU9) CLOUD INFRASTRUCTURE MAINTENANCE

Impact: No impact to clients is expected

Dear Client

On the date listed below engineers will be performing scheduled maintenance in the location listed below. This maintenance is necessary to perform upgrades to the storage infrastructure supporting Cloud Services. During this maintenance we will be upgrading storage switch devices to the latest vendor approved and tested OS release. Although this type of maintenance has been performed in the past without impact, there is a low risk of latency and or service disruption to Cloud Services.

Change Reference Number: CHG0021630
Sydney (AU9): Monday November 29th 03:30 PM Australia Eastern Daylight Time (15:30 UTC)
Expected Total Duration: 72 Hours

Note this maintenance is specific only to the affected data center location and other Geographic Regions will continue to function normally.
Posted on Nov 17, 16:03 UTC

We will be performing a minor software upgrade to the CloudControl UI and API in all Geographic Regions on Tuesday November 30th during the normal software upgrade window in each region.

CloudControl Software Change Id: CCCHANGE-299
Time: See Software Upgrade Maintenance Schedule at https://docs.mcp-services.net/x/0oAK for the specific windows in each Geographic Region
Expected Total Duration: API for 45 minutes, UI for 10 minutes within a 60 minute window

This minor software upgrade prepares the system for the previously announced Cloud Monitoring End-of-Life on December 1st. For details on the End of Life event, see:

https://cloud-status.cloud-services.ltd/incidents/bymnc4rf5cgs

In addition, this update addresses a few minor bugs.

During the software upgrade, all Cloud Servers and Network assets you've deployed will be unaffected. The CloudControl UI will remain available. However, the CloudControl UI and API will be unavailable during the software upgrade for the durations listed above, preventing management of assets during the window.
Posted on Nov 22, 16:33 UTC

We will be performing a minor software upgrade to the CloudControl UI and API in all Geographic Regions on Tuesday November 30th during the normal software upgrade window in each region.

CloudControl Software Change Id: CCCHANGE-299
Time: See Software Upgrade Maintenance Schedule at https://docs.mcp-services.net/x/0oAK for the specific windows in each Geographic Region
Expected Total Duration: API for 45 minutes, UI for 10 minutes within a 60 minute window

This minor software upgrade prepares the system for the previously announced Cloud Monitoring End-of-Life on December 1st. For details on the End of Life event, see:

https://cloud-status.cloud-services.ltd/incidents/bymnc4rf5cgs

In addition, this update addresses a few minor bugs.

During the software upgrade, all Cloud Servers and Network assets you've deployed will be unaffected. The CloudControl UI will remain available. However, the CloudControl UI and API will be unavailable during the software upgrade for the durations listed above, preventing management of assets during the window.
Posted on Nov 22, 16:34 UTC

We will be performing a minor software upgrade to the CloudControl UI and API in all Geographic Regions on Tuesday November 30th during the normal software upgrade window in each region.

CloudControl Software Change Id: CCCHANGE-299
Time: See Software Upgrade Maintenance Schedule at https://docs.mcp-services.net/x/0oAK for the specific windows in each Geographic Region
Expected Total Duration: API for 45 minutes, UI for 10 minutes within a 60 minute window

This minor software upgrade prepares the system for the previously announced Cloud Monitoring End-of-Life on December 1st. For details on the End of Life event, see:

https://cloud-status.cloud-services.ltd/incidents/bymnc4rf5cgs

In addition, this update addresses a few minor bugs.

During the software upgrade, all Cloud Servers and Network assets you've deployed will be unaffected. The CloudControl UI will remain available. However, the CloudControl UI and API will be unavailable during the software upgrade for the durations listed above, preventing management of assets during the window.
Posted on Nov 22, 16:35 UTC

We will be performing a minor software upgrade to the CloudControl UI and API in all Geographic Regions on Tuesday November 30th during the normal software upgrade window in each region.

CloudControl Software Change Id: CCCHANGE-299
Time: See Software Upgrade Maintenance Schedule at https://docs.mcp-services.net/x/0oAK for the specific windows in each Geographic Region
Expected Total Duration: API for 45 minutes, UI for 10 minutes within a 60 minute window

This minor software upgrade prepares the system for the previously announced Cloud Monitoring End-of-Life on December 1st. For details on the End of Life event, see:

https://cloud-status.cloud-services.ltd/incidents/bymnc4rf5cgs

In addition, this update addresses a few minor bugs.

During the software upgrade, all Cloud Servers and Network assets you've deployed will be unaffected. The CloudControl UI will remain available. However, the CloudControl UI and API will be unavailable during the software upgrade for the durations listed above, preventing management of assets during the window.
Posted on Nov 22, 16:36 UTC

We will be performing a minor software upgrade to the CloudControl UI and API in all Geographic Regions on Tuesday November 30th during the normal software upgrade window in each region.

CloudControl Software Change Id: CCCHANGE-299
Time: See Software Upgrade Maintenance Schedule at https://docs.mcp-services.net/x/0oAK for the specific windows in each Geographic Region
Expected Total Duration: API for 45 minutes, UI for 10 minutes within a 60 minute window

This minor software upgrade prepares the system for the previously announced Cloud Monitoring End-of-Life on December 1st. For details on the End of Life event, see:

https://cloud-status.cloud-services.ltd/incidents/bymnc4rf5cgs

In addition, this update addresses a few minor bugs.

During the software upgrade, all Cloud Servers and Network assets you've deployed will be unaffected. The CloudControl UI will remain available. However, the CloudControl UI and API will be unavailable during the software upgrade for the durations listed above, preventing management of assets during the window.
Posted on Nov 22, 16:37 UTC

Update - We will be undergoing scheduled maintenance during this time.
Nov 22, 16:37 UTC

Scheduled - Cloud Monitoring is a CloudControl feature currently available in most MCP locations and is described in this article: https://docs.mcp-services.net/x/d4AK

The Cloud Monitoring feature will reach end of life and be removed from all access and usability as of 1 December 2021 in all MCP locations. This includes all related features of Cloud Monitoring, including horizontal and vertical auto scaling, cloud monitoring notifications and access to the Cloud Monitoring portal. All historical data will also be deleted in conjunction with the disablement.

Prior to the end of life date, all users should remove any functional dependencies on Cloud Monitoring, including, but not limited to, the horizontal and vertical auto scaling feature, as no actions will be performed on defined rule sets after the end of life date.

It is recommended that users disable Cloud Monitoring on all servers as described in this article: https://docs.mcp-services.net/x/SoIK

If you need to identify which servers are using the Cloud Monitoring feature, use the Cloud Monitoring report described at https://docs.mcp-services.net/x/N4EK

Any Cloud Servers still enabled with Cloud Monitoring as of December 1 will have it disabled at that time.

Please contact us with any questions.
Oct 11, 21:40 UTC

SCHEDULE MAINTENANCE: BANGKOK (AP18, BKK01) INFRASTRUCTURE

Impact: No impact to our clients is expected. Low risk of brief latency and or network disruption during device fail-overs.

Dear Client

On the date listed below engineers will be performing maintenance in the following cloud location. This maintenance is necessary to perform upgrade of core routers. During this maintenance engineers will be upgrading devices in a rolling fashion to the latest vendor approved IOS. There is no expected impact to client environments, however there is low risk of brief packet loss and or latency during device fail-overs.

Change Reference Number: CHG0021861
Bangkok (AP18, BKK01): Friday December 3rd 09:00 PM Japan Standard (12:00 UTC)
Expected Total Duration: 3 Hour

Note this maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.
Posted on Nov 16, 17:53 UTC

SCHEDULED MAINTENANCE: SINGAPORE (AP7) INFRASTRUCTURE MAINTENANCE

Impact: No impact to clients is expected

Dear Client

On the date listed below engineers will be performing scheduled maintenance in the location listed below. This maintenance is necessary to perform upgrades to the storage infrastructure supporting the Cloud and Managed Hosting Services. During this maintenance we will be upgrading storage devices to the latest vendor approved and tested OS release. Although this type of maintenance has been performed in the past without impact, there is a low risk of latency and service disruption to Client Cloud and Managed Hosting Servers. The Admin UI/API and Community will remain available.

Change Reference Number: CHG0021917
Singapore (AP7): Friday December 3rd 9:00 PM Singapore (13:00 UTC)
Expected Total Duration: 5 Hours

Note this maintenance is specific only to the affected data center location and other Geographic Regions will continue to function normally.
Posted on Nov 23, 20:22 UTC

Update - Due to unforeseen circumstance change CHG0021680 originally scheduled for November 26th has be moved to December 3rd.
Thanks
Change Management
Nov 5, 17:54 UTC

Scheduled - SCHEDULED MAINTENANCE: JOHANNESBURG (AF3) CLOUD INFRASTRUCTURE MAINTENANCE

Impact: The UI/API will be in Hypervisor Maintenance Mode for duration of maintenance see note below for restrictions. No impact to deployed client cloud servers.

Dear Client

On the date listed below engineers will be performing maintenance in the following cloud locations. This maintenance is necessary to performing upgrades of the infrastructure supporting the Hypervisor infrastructure. During this maintenance we will be upgrading hypervisor management devices to the latest product approved and tested version. The Cloud UI/API will be in Hypervisor Maintenance Mode for duration of maintenance. See note below for client restrictions. Deployed client cloud servers will continue to function without interruption.

Change Reference Number: CHG0021680
Johannesburg: (AF3): Friday Dec 3rd 08:00 PM South Africa Standard Time (18:00 PM UTC)
Expected Total Duration: 4 Hours

Note: Hypervisor Maintenance Mode:

1) The Admin UI and API will be available during the maintenance window, but users will be subject to the restrictions described in #2 and #3 below.
2) Starting one hour before the maintenance event, the Admin UI and API will stop accepting any requests for actions related to Cloud Servers or Cloud Images in the affected data center only. This means users will not be able to deploy new servers or images, start/stop/reboot/edit/delete existing servers or images, or start any new import/export actions. Please note that all deployed Cloud Servers will continue to function as normal - the system will simply block actions from being made using the Admin UI or API. Changes requested prior to the one-hour limit will continue to process with status updates in the Admin UI or API until the event begins.
3) Beginning with the start of the maintenance window, the Admin UI and API will stop updating the status of Cloud Servers or Cloud Images in the affected data center. For example, if a server is shut down or rebooted from the Guest OS, the Admin UI/API will not reflect that change.
4) Except for the restrictions related to Cloud Servers and Images, all other Cloud functions will continue normally.
5) Once the maintenance is complete, the ability to take actions related to Cloud Servers and Cloud Images will be restored and the system will update the status of all deployed Cloud Servers.

This maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.
Oct 29, 19:17 UTC

SCHEDULED MAINTENANCE: US EAST (NA9) CLOUD INFRASTRUCTURE MAINTENANCE

Impact: The UI/API will be in Hypervisor Maintenance Mode for duration of maintenance see note below for restrictions. No impact to deployed client cloud servers.

Dear Client

On the date listed below engineers will be performing maintenance in the following cloud locations. This maintenance is necessary to performing upgrades of the infrastructure supporting the Hypervisor infrastructure. During this maintenance we will be upgrading hypervisor management devices to the latest product approved and tested version. The Cloud UI/API will be in Hypervisor Maintenance Mode for duration of maintenance. See note below for client restrictions. Deployed client cloud servers will continue to function without interruption.

Change Reference Number: CHG0021660
US EAST (NA9): Friday December 3rd 09:00 PM US Pacific Standard Time (4/12 05:00 UTC)
Expected Total Duration: 4 Hours

Note: Hypervisor Maintenance Mode:

1) The Admin UI and API will be available during the maintenance window, but users will be subject to the restrictions described in #2 and #3 below.
2) Starting one hour before the maintenance event, the Admin UI and API will stop accepting any requests for actions related to Cloud Servers or Cloud Images in the affected data center only. This means users will not be able to deploy new servers or images, start/stop/reboot/edit/delete existing servers or images, or start any new import/export actions. Please note that all deployed Cloud Servers will continue to function as normal - the system will simply block actions from being made using the Admin UI or API. Changes requested prior to the one-hour limit will continue to process with status updates in the Admin UI or API until the event begins.
3) Beginning with the start of the maintenance window, the Admin UI and API will stop updating the status of Cloud Servers or Cloud Images in the affected data center. For example, if a server is shut down or rebooted from the Guest OS, the Admin UI/API will not reflect that change.
4) Except for the restrictions related to Cloud Servers and Images, all other Cloud functions will continue normally.
5) Once the maintenance is complete, the ability to take actions related to Cloud Servers and Cloud Images will be restored and the system will update the status of all deployed Cloud Servers.

This maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.
Posted on Nov 16, 17:12 UTC