NTT Ltd. Cloud Status

All Systems Operational

NTT Cloud AF Operational

AF - Johannesburg Operational

Manage Hosting JNB01 Operational

NTT Cloud - AF3 Operational

Cloud Monitoring Operational

CSfS AF4 Operational

CSfS AF5 Operational

CPNC Operational

NTT Cloud AU Operational

AU - Melbourne Operational

Managed Hosting MEL01 Operational

NTT Cloud AU2 Operational

NTT Cloud AU10 Operational

Cloud Monitoring Operational

CPNC Operational

AU - New Zealand Operational

Managed Hosting HLZ01 Operational

NTT Cloud AU8 Operational

NTT Cloud AU11 Operational

Cloud Monitoring Operational

CPNC Operational

AU - Sydney Operational

Managed Hosting SYD01 Operational

NTT Cloud AU1 Operational

NTT Cloud AU6 Operational

NTT Cloud AU9 Operational

Cloud Monitoring Operational

CPNC Operational

NTT Cloud AP Operational

AP - Hong Kong Operational

Managed Hosting HKG01 Operational

NTT Cloud AP2 Operational

NTT Cloud AP5 Operational

Cloud Monitoring Operational

AP - Malaysia Operational

Managed Hosting KUL01 Operational

NTT Cloud AP13 Operational

Cloud Monitoring Operational

CSFS AP14 Operational

NTT Cloud AP16 Operational

CSFS AP17 Operational

AP - Singapore Operational

Managed Hosting SIN01 Operational

NTT Cloud AP3 Operational

Cloud Monitoring Operational

CSfS AP9 Operational

CSfS AP10 Operational

CaaS AP6 Operational

CaaS AP7 Operational

AP - Thailand Operational

Managed Hosting BKK01 Operational

NTT Cloud AP18 Operational

Cloud Monitoring Operational

CSFS AP19 Operational

NTT Cloud CA Operational

CA - Canada Operational

Managed Hosting YYZ01 Operational

NTT Cloud CA1 Operational

NTT Cloud CA2 Operational

Cloud Monitoring Operational

CPNC Operational

NTT Cloud EU Operational

EU - Amsterdam Operational

Managed Hosting AMS01 Operational

NTT Cloud EU7 Operational

Cloud Monitoring Operational

CPNC Operational

EU - Belgium Operational

CaaS EU9 Operational

CPNC Operational

EU - Germany Operational

Managed Hosting FRA01 Operational

NTT Cloud EU6 Operational

Cloud Monitoring Operational

CPNC Operational

EU - United Kingdom Operational

Managed Hosting LHR03 Operational

NTT Cloud EU8 Operational

Cloud Monitoring Operational

CPNC Operational

NTT Cloud NA Operational

NA - US East Operational

Managed Hosting ASH01 Operational

Managed Hosting ASH02 Operational

NTT Cloud NA9 Operational

Cloud Monitoring Operational

CPNC Operational

NA - US West Operational

Managed Hosting SJC03 Operational

Managed Hosting - SNU01 Operational

NTT Cloud - NA12 Operational

Cloud Monitoring Operational

CPNC Operational

IT & Operational Systems Operational

Managed Hosting HND01 Operational

NTT Cloud AP1 Operational

NTT Cloud - AP4 Operational

Cloud Monitoring Operational

CaaS IL1 Operational

CaaS IL2 Operational

CPNC Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

SCHEDULED MAINTENANCE: US EAST (NA9,ASH02) INFRASTRUCTURE Jul 9, 04:00-07:00 UTC

SCHEDULED MAINTENANCE: US EAST (NA9,ASH02) INFRASTRUCTURE

Impact: No impact to our clients is expected. Low risk of brief latency and or network disruption during device fail-overs. In addition the UI/API will be in Network Maintenance Mode for duration of maintenance. See notes below for restrictions.

Dear Client

On the date listed below engineers will be performing maintenance in the following cloud location. This maintenance is necessary to perform upgrade of routers supporting all services hosted in this location. During this maintenance engineers will be upgrading devices in a rolling fashion to the latest vendor approved IOS. There is no expected impact to client environments, however there is low risk of brief packet loss and or latency during device fail-overs. In addition the UI/API will be in Network Maintenance Mode for duration of maintenance. See notes below for restrictions.

Change Reference Number: CHG0023166
US EAST (NA9,ASH02)) Friday July 8th 09:00 PM Pacific Daylight Time (09/7 04:00 UTC)
Expected Total Duration: 3 Hour

Note: Network Maintenance Mode :

1) The Admin UI and API will be available during the maintenance window, but users will be subject to the restrictions described in #2 below.
2) Starting at the beginning of maintenance event, the Admin UI and API will stop accepting any requests for actions related to Cloud Networks. This means users will not be able to deploy or make changes to Vlans, VIPs , ACLs or NATs. Please note that all deployed Cloud Servers and Networks will continue to function as normal - the system will simply block actions from being made using the Admin UI or API.
3) Except for the restrictions related to Cloud Networks all other Cloud functions will continue normally.
4) Once the maintenance is complete, the ability to take actions related to Cloud Networks will be restored.

This maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.
Posted on Jun 30, 18:47 UTC

Past Incidents

Jul 2, 2022

No incidents reported today.

Jul 1, 2022

No incidents reported.

Jun 30, 2022

No incidents reported.

Jun 29, 2022

No incidents reported.

Jun 28, 2022

No incidents reported.

Jun 27, 2022

SCHEDULED MAINTENANCE: Canada (CA2,YYZ01) INFRASTRUCTURE

Completed - The scheduled maintenance has been completed.
Jun 27, 05:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 27, 01:00 UTC

Scheduled - SCHEDULED MAINTENANCE: Canada (CA2,YYZ01) INFRASTRUCTURE

Impact: No impact to our clients is expected. Medium risk of brief latency and or network disruption during device fail-overs. In addition the UI/API will be in Network Maintenance Mode for duration of maintenance. See notes below for restrictions.

Dear Client

On the date listed below engineers will be performing maintenance in the following cloud location. This maintenance is necessary to perform upgrade of routers supporting all services hosted in this location. During this maintenance engineers will be upgrading devices in a rolling fashion to the latest vendor approved IOS. There is no expected impact to client environments, however there is medium risk of brief packet loss and or latency during device fail-overs. In addition the UI/API will be in Network Maintenance Mode for duration of maintenance. See notes below for restrictions.

Change Reference Number: CHG0023167
Canada (CA2,YYZ01) Friday June 26th 09:00 PM Eastern Daylight Time (27/6 01:00 UTC)
Expected Total Duration: 4 Hour

Note: Network Maintenance Mode :

1) The Admin UI and API will be available during the maintenance window, but users will be subject to the restrictions described in #2 below.
2) Starting at the beginning of maintenance event, the Admin UI and API will stop accepting any requests for actions related to Cloud Networks. This means users will not be able to deploy or make changes to Vlans, VIPs , ACLs or NATs. Please note that all deployed Cloud Servers and Networks will continue to function as normal - the system will simply block actions from being made using the Admin UI or API.
3) Except for the restrictions related to Cloud Networks all other Cloud functions will continue normally.
4) Once the maintenance is complete, the ability to take actions related to Cloud Networks will be restored.

This maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.
Jun 14, 19:12 UTC

Jun 26, 2022

No incidents reported.

Jun 25, 2022

No incidents reported.

Jun 24, 2022

SCHEDULED MAINTENANCE: SYDNEY (AU09,SYD01) INFRASTRUCTURE

Completed - The scheduled maintenance has been completed.
Jun 24, 15:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 24, 11:00 UTC

Scheduled - SCHEDULED MAINTENANCE: SYDNEY (AU09,SYD01) INFRASTRUCTURE

Impact: No impact to our clients is expected. Medium risk of brief latency and or network disruption during device fail-overs. In addition the UI/API will be in Network Maintenance Mode for duration of maintenance. See notes below for restrictions.

Dear Client

On the date listed below engineers will be performing maintenance in the following cloud location. This maintenance is necessary to perform upgrade of routers supporting all services hosted in this location. During this maintenance engineers will be upgrading devices in a rolling fashion to the latest vendor approved IOS. There is no expected impact to client environments, however there is medium risk of brief packet loss and or latency during device fail-overs. In addition the UI/API will be in Network Maintenance Mode for duration of maintenance. See notes below for restrictions.

Change Reference Number: CHG0023165
Sydney (AU9,SYD01): Friday June 24th 09:00 PM Australia Eastern Standard Time (11:00 UTC)
Expected Total Duration: 4 Hour

Note: Network Maintenance Mode :

1) The Admin UI and API will be available during the maintenance window, but users will be subject to the restrictions described in #2 below.
2) Starting at the beginning of maintenance event, the Admin UI and API will stop accepting any requests for actions related to Cloud Networks. This means users will not be able to deploy or make changes to Vlans, VIPs , ACLs or NATs. Please note that all deployed Cloud Servers and Networks will continue to function as normal - the system will simply block actions from being made using the Admin UI or API.
3) Except for the restrictions related to Cloud Networks all other Cloud functions will continue normally.
4) Once the maintenance is complete, the ability to take actions related to Cloud Networks will be restored.

This maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.
Jun 14, 19:13 UTC

F5 Chassis 2 down at JNB01

Resolved - All services have been successfully restored after replacing the faulty parts. The site is out of network maintenance mode.
Jun 24, 12:16 UTC

Update - Emergency change has been placed on hold as we are yet to receive the complete set of faulty parts. Technical engineers are working diligently with the vendor for the faulty parts. Further updates will be provided once they are made available.
Jun 23, 11:23 UTC

Update - Engineers are performing an emergency change to replace the faulty part in order to restore the service. Further updates will be provided once they are made available.
Jun 23, 10:53 UTC

Update - The vendor support team has been engaged in order to restore the service. The site continues to remain in the Network Maintenance mode until the issue is fixed. Further updates will be provided once available.
Jun 23, 03:09 UTC

Identified - The network team has identified a faulty device and the site has been placed in Network Maintenance Mode. The servers are up and running with no business impact, however; clients will not be able to make any network changes (Add, Delete or Modify) via the Cloud UI to their existing servers.
Jun 22, 23:51 UTC

Jun 23, 2022

Jun 22, 2022

Jun 21, 2022

No incidents reported.

Jun 20, 2022

No incidents reported.

Jun 19, 2022

No incidents reported.

Jun 18, 2022

No incidents reported.