SCHEDULED MAINTENANCE: AUSTRALIA/NEW ZEALAND (AU9,AU10,AU11) CLOUD INFRASTRUCTURE MAINTENANCE

Impact: The UI/API will be in Hypervisor Maintenance Mode for duration of maintenance see note below for restrictions. No impact to deployed client cloud servers.

Dear Client

On the date listed below engineers will be performing maintenance in the following cloud locations. This maintenance is necessary to performing upgrades of the infrastructure supporting the Hypervisor infrastructure. During this maintenance we will be upgrading hypervisor management devices to the latest product approved and tested version. The Cloud UI/API will be in Hypervisor Maintenance Mode for duration of maintenance. See note below for client restrictions. Deployed client cloud servers will continue to function without interruption.

Change Reference Number: CHG0016247
Australia/New Zealand (AU9,AU10,AU11): Friday June 25th 09:00 PM Australia Eastern Standard Time (11:00 UTC)
Expected Total Duration: 4 Hours

Note: Hypervisor Maintenance Mode:

1) The Admin UI and API will be available during the maintenance window, but users will be subject to the restrictions described in #2 and #3 below.
2) Starting one hour before the maintenance event, the Admin UI and API will stop accepting any requests for actions related to Cloud Servers or Cloud Images in the affected data center only. This means users will not be able to deploy new servers or images, start/stop/reboot/edit/delete existing servers or images, or start any new import/export actions. Please note that all deployed Cloud Servers will continue to function as normal - the system will simply block actions from being made using the Admin UI or API. Changes requested prior to the one-hour limit will continue to process with status updates in the Admin UI or API until the event begins.
3) Beginning with the start of the maintenance window, the Admin UI and API will stop updating the status of Cloud Servers or Cloud Images in the affected data center. For example, if a server is shut down or rebooted from the Guest OS, the Admin UI/API will not reflect that change.
4) Except for the restrictions related to Cloud Servers and Images, all other Cloud functions will continue normally.
5) Once the maintenance is complete, the ability to take actions related to Cloud Servers and Cloud Images will be restored and the system will update the status of all deployed Cloud Servers.

This maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.
Posted on Jun 15, 18:48 UTC

SCHEDULED MAINTENANCE: HONG KONG (AP5, HKG01) INFRASTRUCTURE

Impact: No impact to our clients is expected. Medium risk of brief latency and or network disruption during device fail-overs. In addition the UI/API will be in Network Maintenance Mode for duration of maintenance. See notes below for restrictions.

Dear Client

On the date listed below engineers will be performing maintenance in the following cloud location. This maintenance is necessary to perform upgrade of routers supporting all services hosted in this location. During this maintenance engineers will be upgrading devices in a rolling fashion to the latest vendor approved IOS. There is no expected impact to client environments, however there is medium risk of brief packet loss and or latency during device fail-overs. In addition the UI/API will be in Network Maintenance Mode for duration of maintenance. See notes below for restrictions.

Change Reference Number: CHG0013881
Hong Kong (AP5, HKG01): Friday June 25th 09:00 PM Japan Standard (12:00 UTC)
Expected Total Duration: 4 Hour

Note: Network Maintenance Mode :

1) The Admin UI and API will be available during the maintenance window, but users will be subject to the restrictions described in #2 below.
2) Starting at the beginning of maintenance event, the Admin UI and API will stop accepting any requests for actions related to Cloud Networks. This means users will not be able to deploy or make changes to Vlans, VIPs , ACLs or NATs. Please note that all deployed Cloud Servers and Networks will continue to function as normal - the system will simply block actions from being made using the Admin UI or API.
3) Except for the restrictions related to Cloud Networks all other Cloud functions will continue normally.
4) Once the maintenance is complete, the ability to take actions related to Cloud Networks will be restored.

This maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.
Posted on Jun 1, 20:12 UTC

SCHEDULED MAINTENANCE: SINGAPORE (AP10,SIN04) INFRASTRUCTURE MAINTENANCE

Impact: No impact to clients is expected

Dear Client

On the date listed below engineers will be performing scheduled maintenance in the location listed below. This maintenance is necessary to perform upgrades to the storage infrastructure supporting the Cloud Services, CSFS, and Managed Hosting . During this maintenance we will be upgrading storage devices to the latest vendor approved and tested OS release. Although this type of maintenance has been performed in the past without impact, there is a low risk of latency and service disruption to Cloud, CSFS, and Managed Hosting Services. The Admin UI/API and Community will remain available.

Change Reference Number: CHG0013368
Singapore (AP10,SIN04): Friday June 25th 9:00 PM Tokyo (12:00 UTC)
Expected Total Duration: 5 Hours

Note this maintenance is specific only to the affected data center location and other Geographic Regions will continue to function normally.
Posted on May 25, 20:49 UTC

SCHEDULED MAINTENANCE: JOHANNESBURG (AF3,AF5,JNB01) INFRASTRUCTURE

Impact:
No impact to our clients is expected. Medium risk of brief latency and or network disruption during device fail-overs.

Dear Client

On the date listed below engineers will be performing maintenance in the following cloud location. This maintenance is necessary to perform repair of core router. During this maintenance engineers will be reloading primary core router . There is no expected impact to client environments, however there is medium risk of brief packet loss and or latency during device fail-over.

Change Reference Number: CHG0016229
Johannesburg: (AF3,AF5,JNB01): Friday June 25th 08:00 PM South Africa Standard Time (18:00 PM UTC)
Expected Total Duration: 3Hour

Note this maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.
Posted on Jun 18, 18:22 UTC

SCHEDULED MAINTENANCE: AMSTERDAM (EU7) CLOUD INFRASTRUCTURE MAINTENANCE

Impact: The UI/API will be in Hypervisor Maintenance Mode for duration of maintenance see note below for restrictions. No impact to deployed client cloud servers.

Dear Client

On the date listed below engineers will be performing maintenance in the following cloud locations. This maintenance is necessary to performing upgrades of the infrastructure supporting the Hypervisor infrastructure. During this maintenance we will be upgrading hypervisor management devices to the latest product approved and tested version. The Cloud UI/API will be in Hypervisor Maintenance Mode for duration of maintenance. See note below for client restrictions. Deployed client cloud servers will continue to function without interruption.

Change Reference Number: CHG0016248
Amsterdam (EU7): Friday June 25th 09:00 PM Central European Standard Time (19:00 UTC)
Expected Total Duration: 4 Hours

Note: Hypervisor Maintenance Mode:

1) The Admin UI and API will be available during the maintenance window, but users will be subject to the restrictions described in #2 and #3 below.
2) Starting one hour before the maintenance event, the Admin UI and API will stop accepting any requests for actions related to Cloud Servers or Cloud Images in the affected data center only. This means users will not be able to deploy new servers or images, start/stop/reboot/edit/delete existing servers or images, or start any new import/export actions. Please note that all deployed Cloud Servers will continue to function as normal - the system will simply block actions from being made using the Admin UI or API. Changes requested prior to the one-hour limit will continue to process with status updates in the Admin UI or API until the event begins.
3) Beginning with the start of the maintenance window, the Admin UI and API will stop updating the status of Cloud Servers or Cloud Images in the affected data center. For example, if a server is shut down or rebooted from the Guest OS, the Admin UI/API will not reflect that change.
4) Except for the restrictions related to Cloud Servers and Images, all other Cloud functions will continue normally.
5) Once the maintenance is complete, the ability to take actions related to Cloud Servers and Cloud Images will be restored and the system will update the status of all deployed Cloud Servers.

This maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.
Posted on Jun 15, 18:26 UTC

SCHEDULED MAINTENANCE: SYDNEY (AU9, SYD01) INFRASTRUCTURE MAINTENANCE

Impact: Clients using NAS services with Cifs Shares may see brief disconnect during NAS failover, clients using NFS or San shares should see no impact.

Dear Client,

On the date listed below engineers will be performing scheduled maintenance in the location listed below. This maintenance is necessary to perform upgrades to the NAS storage infrastructure supporting Cloud FTP, CSFM, EMAAS and Managed Hosting services. During this maintenance we will be upgrading storage devices to the latest vendor approved and tested OS release. Clients/Services using NAS services with Cifs Shares may see brief disconnect from NAS during failover, NFS and SAN shares are expected to see no impact.

Change Reference Number: CHG0016245
SYDNEY (AU9, SYD01): Friday June 25th 9:00 PM Central European Standard Time (19:00 UTC)
Expected Total Duration: 4 Hours

Note this maintenance is specific only to the affected data center location and other Geographic Regions will continue to function normally.
Posted on Jun 18, 20:00 UTC

SCHEDULED MAINTENANCE: AMSTERDAM (EU7, AMS01) INFRASTRUCTURE

Impact: No impact to our clients is expected. Medium risk of brief latency and or network disruption during device fail-overs. In addition the UI/API will be in Network Maintenance Mode for duration of maintenance. See notes below for restrictions.

Dear Client

On the date listed below engineers will be performing maintenance in the following cloud location. This maintenance is necessary to perform upgrade of routers supporting all services hosted in this location. During this maintenance engineers will be upgrading devices in a rolling fashion to the latest vendor approved IOS. There is no expected impact to client environments, however there is medium risk of brief packet loss and or latency during device fail-overs. In addition the UI/API will be in Network Maintenance Mode for duration of maintenance. See notes below for restrictions.

Change Reference Number: CHG0013876
Amsterdam (EU7, AMS01): Friday June 25th 09:00 PM CEST (19:00 UTC)
Expected Total Duration: 4 Hour

Note: Network Maintenance Mode :

1) The Admin UI and API will be available during the maintenance window, but users will be subject to the restrictions described in #2 below.
2) Starting at the beginning of maintenance event, the Admin UI and API will stop accepting any requests for actions related to Cloud Networks. This means users will not be able to deploy or make changes to Vlans, VIPs , ACLs or NATs. Please note that all deployed Cloud Servers and Networks will continue to function as normal - the system will simply block actions from being made using the Admin UI or API.
3) Except for the restrictions related to Cloud Networks all other Cloud functions will continue normally.
4) Once the maintenance is complete, the ability to take actions related to Cloud Networks will be restored.

This maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.
Posted on Jun 1, 19:27 UTC

SCHEDULED MAINTENANCE: CANADA (CA2) CLOUD INFRASTRUCTURE MAINTENANCE

Impact: The UI/API will be in Hypervisor Maintenance Mode for duration of maintenance see note below for restrictions. No impact to deployed client cloud servers.

Dear Client

On the date listed below engineers will be performing maintenance in the following cloud locations. This maintenance is necessary to performing upgrades of the infrastructure supporting the Hypervisor infrastructure. During this maintenance we will be upgrading hypervisor management devices to the latest product approved and tested version. The Cloud UI/API will be in Hypervisor Maintenance Mode for duration of maintenance. See note below for client restrictions. Deployed client cloud servers will continue to function without interruption.

Change Reference Number: CHG0016243
Canada: (CA2): Friday June 25th 09:00 PM Eastern Daylight Time (26/6 01:00 UTC)
Expected Total Duration: 4 Hours

Note: Hypervisor Maintenance Mode:

1) The Admin UI and API will be available during the maintenance window, but users will be subject to the restrictions described in #2 and #3 below.
2) Starting one hour before the maintenance event, the Admin UI and API will stop accepting any requests for actions related to Cloud Servers or Cloud Images in the affected data center only. This means users will not be able to deploy new servers or images, start/stop/reboot/edit/delete existing servers or images, or start any new import/export actions. Please note that all deployed Cloud Servers will continue to function as normal - the system will simply block actions from being made using the Admin UI or API. Changes requested prior to the one-hour limit will continue to process with status updates in the Admin UI or API until the event begins.
3) Beginning with the start of the maintenance window, the Admin UI and API will stop updating the status of Cloud Servers or Cloud Images in the affected data center. For example, if a server is shut down or rebooted from the Guest OS, the Admin UI/API will not reflect that change.
4) Except for the restrictions related to Cloud Servers and Images, all other Cloud functions will continue normally.
5) Once the maintenance is complete, the ability to take actions related to Cloud Servers and Cloud Images will be restored and the system will update the status of all deployed Cloud Servers.

This maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.
Posted on Jun 15, 18:42 UTC

SCHEDULED MAINTENANCE: US EAST (NA9) CLOUD INFRASTRUCTURE MAINTENANCE

Impact: No impact to clients is expected

Dear Client

On the date listed below engineers will be performing scheduled maintenance in the location listed below. This maintenance is necessary to perform upgrades to the storage infrastructure supporting the Cloud Services. During this maintenance we will be upgrading storage devices to the latest vendor approved and tested OS release. Although this type of maintenance has been performed in the past without impact, there is a low risk of latency and service disruption to Client Cloud Servers. The Admin UI/API and Community will remain available.

Change Reference Number: CHG0014523
US East: (NA9): Sunday June 25th 09:00 PM US Pacific Daylight Time 26/6 04:00 UTC)
Expected Total Duration: 8 Hours

Note this maintenance is specific only to the affected data center location and other Geographic Regions will continue to function normally.
Posted on Jun 1, 20:04 UTC

SCHEDULED MAINTENANCE: US EAST/ US WEST (NA9, NA12) CLOUD INFRASTRUCTURE MAINTENANCE

Impact: The UI/API will be in Hypervisor Maintenance Mode for duration of maintenance see note below for restrictions. No impact to deployed client cloud servers.

Dear Client

On the date listed below engineers will be performing maintenance in the following cloud locations. This maintenance is necessary to performing upgrades of the infrastructure supporting the Hypervisor infrastructure. During this maintenance we will be upgrading hypervisor management devices to the latest product approved and tested version. The Cloud UI/API will be in Hypervisor Maintenance Mode for duration of maintenance. See note below for client restrictions. Deployed client cloud servers will continue to function without interruption.

Change Reference Number: CHG0016236/ CHG0016242
US EAST/ US WEST (NA9, NA12): Friday June 25th 09:00 PM US Pacific Daylight Time (26/6 04:00 UTC)
Expected Total Duration: 4 Hours

Note: Hypervisor Maintenance Mode:

1) The Admin UI and API will be available during the maintenance window, but users will be subject to the restrictions described in #2 and #3 below.
2) Starting one hour before the maintenance event, the Admin UI and API will stop accepting any requests for actions related to Cloud Servers or Cloud Images in the affected data center only. This means users will not be able to deploy new servers or images, start/stop/reboot/edit/delete existing servers or images, or start any new import/export actions. Please note that all deployed Cloud Servers will continue to function as normal - the system will simply block actions from being made using the Admin UI or API. Changes requested prior to the one-hour limit will continue to process with status updates in the Admin UI or API until the event begins.
3) Beginning with the start of the maintenance window, the Admin UI and API will stop updating the status of Cloud Servers or Cloud Images in the affected data center. For example, if a server is shut down or rebooted from the Guest OS, the Admin UI/API will not reflect that change.
4) Except for the restrictions related to Cloud Servers and Images, all other Cloud functions will continue normally.
5) Once the maintenance is complete, the ability to take actions related to Cloud Servers and Cloud Images will be restored and the system will update the status of all deployed Cloud Servers.

This maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.
Posted on Jun 15, 18:31 UTC

SCHEDULED MAINTENANCE: SINGAPORE (AP6) INFRASTRUCTURE MAINTENANCE

Impact: No impact to clients is expected

Dear Client

On the date listed below engineers will be performing scheduled maintenance in the location listed below. This maintenance is necessary to perform upgrades to the storage infrastructure supporting the Cloud Services. During this maintenance we will be upgrading storage devices to the latest vendor approved and tested OS release. Although this type of maintenance has been performed in the past without impact, there is a low risk of latency and service disruption to Client Cloud Servers. The Admin UI/API and Community will remain available.

Change Reference Number: CHG0015310
Singapore (AP6): Friday July 9th 9:00 PM Japan Standard (12:00 UTC)
Expected Total Duration: 6 Hours

Note this maintenance is specific only to the affected data center location and other Geographic Regions will continue to function normally.
Posted on Jun 15, 18:20 UTC

SCHEDULED MAINTENANCE: BELGIUM (EU9) CLOUD INFRASTRUCTURE MAINTENANCE

Impact: The UI/API will be in Network Maintenance Mode for duration of maintenance see note below for restrictions.

Dear Client

On the date listed below engineers will be performing maintenance in the following cloud locations. This maintenance is necessary to perform patching of the infrastructure supporting the cloud UI/API. During this maintenance, we will be upgrading infrastructure devices to the latest vendor approved and tested OS patches. The Cloud UI/API will be in Network Maintenance Mode for duration of maintenance see note below for client restrictions. Deployed client cloud servers will continue to function without interruption.

Change Reference Number: CHG0016189
Belgium (EU9): Friday July 9th 09:00 PM CEST (19:00 UTC)
Expected Total Duration: 8 Hours

Note: Network Maintenance Mode:

1) The Admin UI and API will be available during the maintenance window, but users will be subject to the restrictions described in #2 below.
2) Starting at the beginning of maintenance event, the Admin UI and API will stop accepting any requests for actions related to Cloud Networks. This means users will not be able to deploy or make changes to Vlans, VIPs , ACLs or NATs. Please note that all deployed Cloud Servers and Networks will continue to function as normal - the system will simply block actions from being made using the Admin UI or API.
3) Except for the restrictions related to Cloud Networks all other Cloud functions will continue normally.
4) Once the maintenance is complete, the ability to take actions related to Cloud Networks will be restored.

This maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.
Posted on Jun 15, 19:45 UTC