In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 22, 13:45 UTC
Scheduled - SCHEDULED MAINTENANCE: SINGAPORE (AP10) CLOUD INFRASTRUCTURE

Impact: No impact to clients expected. There is a medium risk of brief periods of network latency.

Dear Client

On the date listed below the Internet Service Provider for the following location will be performing emergency network maintenance. The ISP will be performing software upgrades to upstream routers supplying internet access to the below cloud location. Engineers will be failing traffic over to a redundant connection, prior to the maintenance. This type of maintenance has been performed in the past without impact to traffic, however there is a medium risk of brief latency and or packet loss during the maintenance window.

Change Reference Number: CHG0021570
Singapore (AP10): Friday October 22nd 09:45 PM Singapore (13:45 UTC)
Expected Total Duration: 6 Hours

Note this maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 22, 11:00 UTC
Update - Due to unforeseen circumstance change CHG0021295 has been moved from October 15th to October 22nd.

Thankyou
Change Management
Scheduled - SCHEDULED MAINTENANCE: MELBOURNE (AU10) INFRASTRUCTURE MAINTENANCE

Impact: No impact to clients is expected

Dear Client

On the date listed below engineers will be performing scheduled maintenance in the location listed below. This maintenance is necessary to perform upgrades to the storage infrastructure supporting Cloud Services. During this maintenance we will be upgrading storage devices to the latest vendor approved and tested OS release. Although this type of maintenance has been performed in the past without impact, there is a low risk of latency and or service disruption to Client Cloud Servers. The Admin UI/API and Community will remain available.

Change Reference Number: CHG0021295
Melbourne (AU10): Friday October 22nd 09:00 PM Australia Eastern Standard Time (11:00 UTC)
Expected Total Duration: 7 Hours

Note this maintenance is specific only to the affected data center location and other Geographic Regions will continue to function normally.
NTT Cloud AF Operational
AF - Johannesburg Operational
Manage Hosting JNB01 ? Operational
NTT Cloud - AF3 ? Operational
Cloud Monitoring Operational
CSfS AF4 ? Operational
CSfS AF5 ? Operational
CPNC ? Operational
NTT Cloud AU Operational
AU - Melbourne Under Maintenance
Managed Hosting MEL01 ? Operational
NTT Cloud AU2 ? Operational
NTT Cloud AU10 ? Under Maintenance
Cloud Monitoring Operational
CPNC ? Operational
AU - New Zealand Operational
Managed Hosting HLZ01 ? Operational
NTT Cloud AU8 ? Operational
NTT Cloud AU11 ? Operational
Cloud Monitoring Operational
CPNC ? Operational
AU - Sydney Operational
Managed Hosting SYD01 ? Operational
NTT Cloud AU1 ? Operational
NTT Cloud AU6 ? Operational
NTT Cloud AU9 ? Operational
Cloud Monitoring Operational
CPNC ? Operational
NTT Cloud AP ? Operational
AP - Hong Kong Operational
Managed Hosting HKG01 Operational
NTT Cloud AP2 ? Operational
NTT Cloud AP5 ? Operational
Cloud Monitoring Operational
AP - Malaysia Operational
Managed Hosting KUL01 Operational
NTT Cloud AP13 ? Operational
Cloud Monitoring Operational
CSFS AP14 ? Operational
NTT Cloud AP16 ? Operational
CSFS AP17 ? Operational
AP - Singapore Under Maintenance
Managed Hosting SIN01 Operational
NTT Cloud AP3 ? Operational
Cloud Monitoring Operational
CSfS AP9 ? Operational
CSfS AP10 ? Under Maintenance
CaaS AP6 ? Operational
CaaS AP7 ? Operational
AP - Thailand ? Operational
Managed Hosting BKK01 Operational
NTT Cloud AP18 ? Operational
Cloud Monitoring Operational
CSFS AP19 Operational
NTT Cloud CA Operational
CA - Canada ? Operational
Managed Hosting YYZ01 ? Operational
NTT Cloud CA1 ? Operational
NTT Cloud CA2 ? Operational
Cloud Monitoring Operational
CPNC ? Operational
NTT Cloud EU ? Operational
EU - Amsterdam Operational
Managed Hosting AMS01 ? Operational
NTT Cloud EU7 ? Operational
Cloud Monitoring Operational
CPNC ? Operational
EU - Belgium Operational
CaaS EU9 ? Operational
CPNC ? Operational
EU - Germany Operational
Managed Hosting FRA01 ? Operational
NTT Cloud EU6 ? Operational
Cloud Monitoring Operational
CPNC ? Operational
EU - United Kingdom Operational
Managed Hosting LHR03 ? Operational
NTT Cloud EU8 ? Operational
Cloud Monitoring Operational
CPNC ? Operational
NTT Cloud NA ? Operational
NA - US East ? Operational
Managed Hosting ASH01 ? Operational
Managed Hosting ASH02 ? Operational
NTT Cloud NA9 ? Operational
Cloud Monitoring Operational
CPNC ? Operational
NA - US West ? Operational
Managed Hosting SJC03 ? Operational
Managed Hosting - SNU01 ? Operational
NTT Cloud - NA12 ? Operational
Cloud Monitoring Operational
CPNC ? Operational
IT & Operational Systems Operational
Managed Hosting HND01 ? Operational
NTT Cloud AP1 ? Operational
NTT Cloud - AP4 ? Operational
Cloud Monitoring Operational
CaaS IL1 Operational
CaaS IL2 Operational
CPNC ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
SCHEDULED MAINTENANCE: US EAST (NA9,ASH02) INFRASTRUCTURE

Impact: No impact to our clients is expected. Medium risk of brief latency and or network disruption during device fail-overs. In addition the UI/API will be in Network Maintenance Mode for duration of maintenance. See notes below for restrictions.

Dear Client

On the date listed below engineers will be performing maintenance in the following cloud location. This maintenance is necessary to perform upgrade of routers supporting all services hosted in this location. During this maintenance engineers will be upgrading devices in a rolling fashion to the latest vendor approved IOS. There is no expected impact to client environments, however there is medium risk of brief packet loss and or latency during device fail-overs. In addition the UI/API will be in Network Maintenance Mode for duration of maintenance. See notes below for restrictions.

Change Reference Number: CHG0018024
US EAST (NA9,ASH02)) Friday October 22nd 09:00 PM Eastern Daylight Time (23/10 04:00 UTC)
Expected Total Duration: 4 Hour

Note: Network Maintenance Mode :

1) The Admin UI and API will be available during the maintenance window, but users will be subject to the restrictions described in #2 below.
2) Starting at the beginning of maintenance event, the Admin UI and API will stop accepting any requests for actions related to Cloud Networks. This means users will not be able to deploy or make changes to Vlans, VIPs , ACLs or NATs. Please note that all deployed Cloud Servers and Networks will continue to function as normal - the system will simply block actions from being made using the Admin UI or API.
3) Except for the restrictions related to Cloud Networks all other Cloud functions will continue normally.
4) Once the maintenance is complete, the ability to take actions related to Cloud Networks will be restored.

This maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.
Posted on Oct 14, 16:43 UTC
SCHEDULED MAINTENANCE: SYDNEY (AU9) INFRASTRUCTURE MAINTENANCE

Impact: No impact to clients is expected

Dear Client

On the date listed below engineers will be performing scheduled maintenance in the location listed below. This maintenance is necessary to perform upgrades to the storage infrastructure supporting the Cloud Services. During this maintenance we will be upgrading storage devices to the latest vendor approved and tested OS release. Although this type of maintenance has been performed in the past without impact, there is a low risk of latency and service disruption to Client Cloud Servers. The Admin UI/API and Community will remain available.

Change Reference Number: CHG0021406
Sydney (AU9): Friday October 25th 09:30 PM Australia Eastern Daylight Time (10:30 UTC)
Expected Total Duration: 48 Hours

Note this maintenance is specific only to the affected data center location and other Geographic Regions will continue to function normally.
Posted on Oct 7, 19:11 UTC
SCHEDULED MAINTENANCE: SINGAPORE (AP3) INFRASTRUCTURE MAINTENANCE

Impact: No impact to clients is expected

Dear Client

On the date listed below engineers will be performing scheduled maintenance in the location listed below. This maintenance is necessary to perform upgrades to the storage infrastructure supporting the Cloud Services. During this maintenance we will be upgrading storage devices to the latest vendor approved and tested OS release. Although this type of maintenance has been performed in the past without impact, there is a low risk of latency and service disruption to Client Servers. The Admin UI/API and Community will remain available.

Change Reference Number: CHG0021548
Singapore (AP3): Friday October 27 02:00 AM Singapore (26/10 18:00 UTC)
Expected Total Duration: 48 Hours

Note this maintenance is specific only to the affected data center location and other Geographic Regions will continue to function normally.
Posted on Oct 19, 19:10 UTC
SCHEDULED MAINTENANCE: LONDON (EU8,LHR03) INFRASTRUCTURE MAINTENANCE

Impact: No impact to clients expected.

Dear Client

On the dates listed below the Internet Service Provider for the following location will be performing network maintenance. The ISP will be performing maintenance on circuit in this facility. This circuit is currently our secondary link engineers do not expect any impact to our clients.

Change Reference Number: CHG0021431
London (EU8,LHR03) Wednesday October 27th 2:00 AM CEST (00:00 UTC)
Expected Total Duration: 3 hours

Note this maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.
Posted on Oct 12, 16:19 UTC
SCHEDULED MAINTENANCE: MELBOURNE (AU10) INFRASTRUCTURE MAINTENANCE

Impact: No impact to clients is expected

Dear Client

On the date listed below engineers will be performing scheduled maintenance in the location listed below. This maintenance is necessary to perform upgrades to the storage infrastructure supporting Cloud Services. During this maintenance we will be upgrading storage devices to the latest vendor approved and tested OS release. Although this type of maintenance has been performed in the past without impact, there is a low risk of latency and or service disruption to Client Cloud Servers. The Admin UI/API and Community will remain available.

Change Reference Number: CHG0021420
Melbourne (AU10): Friday October 29th 09:00 PM Australia Eastern Daylight Time (10:00 UTC)
Expected Total Duration: 7 Hours

Note this maintenance is specific only to the affected data center location and other Geographic Regions will continue to function normally.
Posted on Oct 12, 16:21 UTC
SCHEDULED MAINTENANCE: BRUSSELS (EU9) CLOUD INFRASTRUCTURE MAINTENANCE

Impact: The UI/API will be in Hypervisor Maintenance Mode for duration of maintenance see note below for restrictions. No impact to deployed client cloud servers.

Dear Client

On the date listed below engineers will be performing maintenance in the following cloud locations. This maintenance is necessary to performing upgrades of the infrastructure supporting the Hypervisor infrastructure. During this maintenance we will be upgrading hypervisor management devices to the latest product approved and tested version. The Cloud UI/API will be in Hypervisor Maintenance Mode for duration of maintenance. See note below for client restrictions. Deployed client cloud servers will continue to function without interruption.

Change Reference Number: CHG0021459
Brussels (EU9): Friday October 29th 09:00 PM Central European Standard Time (19:00 UTC)
Expected Total Duration: 4 Hours

Note: Hypervisor Maintenance Mode:

1) The Admin UI and API will be available during the maintenance window, but users will be subject to the restrictions described in #2 and #3 below.
2) Starting one hour before the maintenance event, the Admin UI and API will stop accepting any requests for actions related to Cloud Servers or Cloud Images in the affected data center only. This means users will not be able to deploy new servers or images, start/stop/reboot/edit/delete existing servers or images, or start any new import/export actions. Please note that all deployed Cloud Servers will continue to function as normal - the system will simply block actions from being made using the Admin UI or API. Changes requested prior to the one-hour limit will continue to process with status updates in the Admin UI or API until the event begins.
3) Beginning with the start of the maintenance window, the Admin UI and API will stop updating the status of Cloud Servers or Cloud Images in the affected data center. For example, if a server is shut down or rebooted from the Guest OS, the Admin UI/API will not reflect that change.
4) Except for the restrictions related to Cloud Servers and Images, all other Cloud functions will continue normally.
5) Once the maintenance is complete, the ability to take actions related to Cloud Servers and Cloud Images will be restored and the system will update the status of all deployed Cloud Servers.

This maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.
Posted on Oct 14, 15:12 UTC
SCHEDULED MAINTENANCE: MELBOURNE (AU10) CLOUD SNAPSHOT SERVICES

Impact: All scheduled cloud snapshots or restores will be paused during this maintenance and resume at end of maintenance window. Snapshot Service will not be available for creation of new snapshots or restores.

Dear Client

On the dates and times listed below engineers will be performing maintenance in following location. This maintenance is needed to upgrade devices support the Cloud Snapshot Service to latest release. During this maintenance window, all scheduled Cloud Snapshots or Restores will be paused and resume at end of maintenance window. Snapshot Service will not be available for creation of new snapshots or restores.

Change Reference Number: CHG0021525
Melbourne (AU10): Tuesday November 2nd 06:30 PM Australia Eastern Daylight Time (07:30 UTC)
Expected Total Duration: 6 Hours

Note this maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.
Posted on Oct 19, 19:15 UTC
SCHEDULED MAINTENANCE: SYDNEY (AU9) CLOUD SNAPSHOT SERVICES

Impact: All scheduled cloud snapshots or restores will be paused during this maintenance and resume at end of maintenance window. Snapshot Service will not be available for creation of new snapshots or restores.

Dear Client

On the dates and times listed below engineers will be performing maintenance in following location. This maintenance is needed to upgrade devices support the Cloud Snapshot Service to latest release. During this maintenance window, all scheduled Cloud Snapshots or Restores will be paused and resume at end of maintenance window. Snapshot Service will not be available for creation of new snapshots or restores.

Change Reference Number: CHG0021523
Sydney (AU9): Tuesday November 2nd 06:30 PM Australia Eastern Daylight Time (07:30 UTC)
Expected Total Duration: 7 Hours

Note this maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.
Posted on Oct 19, 19:12 UTC
SCHEDULED MAINTENANCE: LONDON (EU8) CLOUD SNAPSHOT SERVICES

Impact: All scheduled cloud snapshots or restores will be paused during this maintenance and resume at end of maintenance window. Snapshot Service will not be available for creation of new snapshots or restores.

Dear Client

On the dates and times listed below engineers will be performing maintenance in following location. This maintenance is needed to upgrade devices support the Cloud Snapshot Service to latest release. During this maintenance window, all scheduled Cloud Snapshots or Restores will be paused and resume at end of maintenance window. Snapshot Service will not be available for creation of new snapshots or restores.

Change Reference Number: CHG0021526
London (EU8): Wednesday November 3rd 8:30 AM Central European Time (07:30 UTC)
Expected Total Duration: 6 Hours

Note this maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.
Posted on Oct 19, 19:17 UTC
SCHEDULED MAINTENANCE: AMSTERDAM (EU7) CLOUD SNAPSHOT SERVICES

Impact: All scheduled cloud snapshots or restores will be paused during this maintenance and resume at end of maintenance window. Snapshot Service will not be available for creation of new snapshots or restores.

Dear Client

On the dates and times listed below engineers will be performing maintenance in following location. This maintenance is needed to upgrade devices support the Cloud Snapshot Service to latest release. During this maintenance window, all scheduled Cloud Snapshots or Restores will be paused and resume at end of maintenance window. Snapshot Service will not be available for creation of new snapshots or restores.

Change Reference Number: CHG0021527
Amsterdam (EU7): Thursday November 4th 8:30 AM Central European Time (07:30 UTC)
Expected Total Duration: 7 Hours

Note this maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally
Posted on Oct 19, 19:20 UTC
SCHEDULED MAINTENANCE: BELGIUM (EU9) CLOUD SNAPSHOT SERVICES

Impact: All scheduled cloud snapshots or restores will be paused during this maintenance and resume at end of maintenance window. Snapshot Service will not be available for creation of new snapshots or restores.

Dear Client

On the dates and times listed below engineers will be performing maintenance in following location. This maintenance is needed to upgrade devices support the Cloud Snapshot Service to latest release. During this maintenance window, all scheduled Cloud Snapshots or Restores will be paused and resume at end of maintenance window. Snapshot Service will not be available for creation of new snapshots or restores.

Change Reference Number: CHG0021528
Belgium (EU9): Thursday November 4th 8:30 AM Central European Time (07:30 UTC)
Expected Total Duration: 6 Hours

Note this maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally
Posted on Oct 19, 19:23 UTC
SCHEDULED MAINTENANCE: JOHANNESBURG (AF4) CLOUD SNAPSHOT SERVICES

Impact: All scheduled cloud snapshots or restores will be paused during this maintenance and resume at end of maintenance window. Snapshot Service will not be available for creation of new snapshots or restores.

Dear Client

On the dates and times listed below engineers will be performing maintenance in following location. This maintenance is needed to upgrade devices support the Cloud Snapshot Service to latest release. During this maintenance window, all scheduled Cloud Snapshots or Restores will be paused and resume at end of maintenance window. Snapshot Service will not be available for creation of new snapshots or restores.


Change Reference Number: CHG0021530
Johannesburg: (AF4): Monday November 8th 09:30 AM South Africa Standard Time (07:30 UTC)
Expected Total Duration: 6 Hours

Note this maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.
Posted on Oct 19, 20:01 UTC
SCHEDULED MAINTENANCE: JOHANNESBURG (AF3,AF5) CLOUD SNAPSHOT SERVICES

Impact: All scheduled cloud snapshots or restores will be paused during this maintenance and resume at end of maintenance window. Snapshot Service will not be available for creation of new snapshots or restores.

Dear Client

On the dates and times listed below engineers will be performing maintenance in following location. This maintenance is needed to upgrade devices support the Cloud Snapshot Service to latest release. During this maintenance window, all scheduled Cloud Snapshots or Restores will be paused and resume at end of maintenance window. Snapshot Service will not be available for creation of new snapshots or restores.

Change Reference Number: CHG0021529
Johannesburg: (AF3,AF5): Monday November 8th 09:30 AM South Africa Standard Time (07:30 UTC)
Expected Total Duration: 6 Hours

Note this maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.
Posted on Oct 19, 19:59 UTC
SCHEDULE MAINTENANCE: US EAST (NA9) CLOUD SNAPSHOT SERVICES

Impact: All scheduled cloud snapshots or restores will be paused during this maintenance and resume at end of maintenance window. Snapshot Service will not be available for creation of new snapshots or restores.

Dear Client

On the dates and times listed below engineers will be performing maintenance in following location. This maintenance is needed to upgrade devices support the Cloud Snapshot Service to latest release. During this maintenance window, all scheduled Cloud Snapshots or Restores will be paused and resume at end of maintenance window.

Change Reference Number: CHG0021531
US EAST (NA9): Monday November 8th 11:30 PM US Pacific Daylight Time (9/11 07:30 UTC)
Expected Total Duration: 6 Hours

Note this maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.
Posted on Oct 19, 20:05 UTC
SCHEDULED MAINTENANCE: CANADA (CA2) CLOUD SNAPSHOT SERVICES

Impact: All scheduled cloud snapshots or restores will be paused during this maintenance and resume at end of maintenance window. Snapshot Service will not be available for creation of new snapshots or restores.

Dear Client

On the dates and times listed below engineers will be performing maintenance in following location. This maintenance is needed to upgrade devices support the Cloud Snapshot Service to latest release. During this maintenance window, all scheduled Cloud Snapshots or Restores will be paused and resume at end of maintenance window. Snapshot Service will not be available for creation of new snapshots or restores.

Change Reference Number: CHG0021533
Canada (CA2): Tuesday November 9th 02:30 AM US Eastern Standard Time (07:30 UTC)
Expected Total Duration: 6 Hours

Note this maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally
Posted on Oct 19, 20:08 UTC
SCHEDULED MAINTENANCE: SINGAPORE (AP3,AP9) CLOUD SNAPSHOT SERVICES

Impact: All scheduled cloud snapshots or restores will be paused during this maintenance and resume at end of maintenance window. Snapshot Service will not be available for creation of new snapshots or restores.

Dear Client

On the dates and times listed below engineers will be performing maintenance in following location. This maintenance is needed to upgrade devices support the Cloud Snapshot Service to latest release. During this maintenance window, all scheduled Cloud Snapshots or Restores will be paused and resume at end of maintenance window. Snapshot Service will not be available for creation of new snapshots or restores.

Change Reference Number: CHG0021534
Singapore (AP3,AP9): Wednesday November 10th 16:30 PM Japan Standard Time (07:30 UTC)
Expected Total Duration: 6 Hours

Note this maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.
Posted on Oct 19, 20:10 UTC
SCHEDULED MAINTENANCE: HONG KONG (AP5) CLOUD SNAPSHOT SERVICES

Impact: All scheduled cloud snapshots or restores will be paused during this maintenance and resume at end of maintenance window. Snapshot Service will not be available for creation of new snapshots or restores.

Dear Client

On the dates and times listed below engineers will be performing maintenance in following location. This maintenance is needed to upgrade devices support the Cloud Snapshot Service to latest release. During this maintenance window, all scheduled Cloud Snapshots or Restores will be paused and resume at end of maintenance window. Snapshot Service will not be available for creation of new snapshots or restores.

Change Reference Number: CHG0021535
Hong Kong (AP5): Wednesday November 10th 16:30 PM Japan Standard Time (07:30 UTC)
Expected Total Duration: 7 Hours

Note this maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.
Posted on Oct 19, 20:12 UTC
Cloud Monitoring is a CloudControl feature currently available in most MCP locations and is described in this article: https://docs.mcp-services.net/x/d4AK

The Cloud Monitoring feature will reach end of life and be removed from all access and usability as of 1 December 2021 in all MCP locations. This includes all related features of Cloud Monitoring, including horizontal and vertical auto scaling, cloud monitoring notifications and access to the Cloud Monitoring portal. All historical data will also be deleted in conjunction with the disablement.

Prior to the end of life date, all users should remove any functional dependencies on Cloud Monitoring, including, but not limited to, the horizontal and vertical auto scaling feature, as no actions will be performed on defined rule sets after the end of life date.

It is recommended that users disable Cloud Monitoring on all servers as described in this article: https://docs.mcp-services.net/x/SoIK

If you need to identify which servers are using the Cloud Monitoring feature, use the Cloud Monitoring report described at https://docs.mcp-services.net/x/N4EK

Any Cloud Servers still enabled with Cloud Monitoring as of December 1 will have it disabled at that time.

Please contact us with any questions.
Posted on Oct 11, 21:40 UTC
Past Incidents
Oct 22, 2021

Unresolved incidents: SCHEDULED MAINTENANCE: SINGAPORE (AP10) CLOUD INFRASTRUCTURE, SCHEDULED MAINTENANCE: MELBOURNE (AU10) INFRASTRUCTURE MAINTENANCE.

Oct 21, 2021

No incidents reported.

Oct 20, 2021

No incidents reported.

Oct 19, 2021

No incidents reported.

Oct 18, 2021

No incidents reported.

Oct 17, 2021

No incidents reported.

Oct 16, 2021

No incidents reported.

Oct 15, 2021
Completed - The scheduled maintenance has been completed.
Oct 15, 01:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 12, 01:03 UTC
Scheduled - SCHEDULED MAINTENANCE: US EAST (NA9) INFRASTRUCTURE MAINTENANCE

Impact: No impact to clients is expected

Dear Client

On the date listed below engineers will be performing scheduled maintenance in the location listed below. This maintenance is necessary to perform upgrades to the storage infrastructure supporting the Cloud Services. During this maintenance we will be upgrading storage devices to the latest vendor approved and tested OS release. Although this type of maintenance has been performed in the past without impact, there is a low risk of latency and service disruption to Client Cloud Servers. The Admin UI/API and Community will remain available.

Change Reference Number: CHG0021296
US EAST: (NA9): Monday October 11th 09:00 PM US Eastern Daylight Time (12/10 01:00 UTC)
Expected Total Duration: 72 Hours

Note this maintenance is specific only to the affected data center location and other Geographic Regions will continue to function normally.
Sep 28, 16:26 UTC
Oct 14, 2021
Completed - The scheduled maintenance has been completed.
Oct 14, 15:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 14, 13:02 UTC
Scheduled - SCHEDULED MAINTENANCE: SINGAPORE (AP6) INFRASTRUCTURE MAINTENANCE

Impact: No impact to clients is expected

Dear Client

On the date listed below engineers will be performing scheduled maintenance in the location listed below. This maintenance is necessary to perform repairs to the storage infrastructure supporting the Cloud Services. During this maintenance we will be replacing errored storage components. Although this type of maintenance has been performed in the past without client impact, there is a low risk of latency and service disruption to Client Cloud Servers. The Admin UI/API and Community will remain available.

Change Reference Number: CHG0021394
Singapore (AP6): Thursday October 14th 9:00 PM Singapore (13:00 UTC)
Expected Total Duration: 2 Hours

Note this maintenance is specific only to the affected data center location and other Geographic Regions will continue to function normally.
Oct 7, 18:22 UTC
Oct 13, 2021
Completed - The scheduled maintenance has been completed.
Oct 13, 15:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 13, 12:00 UTC
Scheduled - SCHEDULED MAINTENANCE: AMSTERDAM (EU7,AMS01) INFRASTRUCTURE MAINTENANCE

Impact: No impact to clients expected.

Dear Client

On the dates listed below the Internet Service Provider for the following location will be performing network maintenance. The ISP will be performing maintenance on circuit in this facility. This circuit is currently our secondary link engineers do not expect any impact to our clients.

Change Reference Number: CHG0021301
Amsterdam (EU7,AMS01) Friday October 13th 02:00 AM CEST (12:00 UTC)
Expected Total Duration: 3 Hours

Note this maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.
Oct 5, 19:22 UTC
Oct 12, 2021
Oct 11, 2021

No incidents reported.

Oct 10, 2021

No incidents reported.

Oct 9, 2021
Completed - The scheduled maintenance has been completed.
Oct 9, 00:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 8, 18:01 UTC
Scheduled - SCHEDULED MAINTENANCE: JOHANNESBURG (AF5) INFRASTRUCTURE MAINTENANCE

Impact: No impact to clients is expected

Dear Client

On the date listed below engineers will be performing scheduled maintenance in the location listed below. This maintenance is necessary to perform upgrades to the storage infrastructure supporting the Cloud Services. During this maintenance we will be upgrading storage devices to new improved hardware. Although this type of maintenance has been performed in the past without impact, there is a low risk of latency and service disruption to Client Cloud Servers. The Admin UI/API and Community will remain available.

Change Reference Number: CHG0021267
Johannesburg: (AF5): Friday October 8th 08:00 PM South Africa Standard Time (18:00 PM UTC)
Expected Total Duration: 6 Hours

Note this maintenance is specific only to the affected data center location and other Geographic Regions will continue to function normally.
Sep 28, 15:54 UTC
Oct 8, 2021