Update - The technical engineers continue to troubleshoot the issue to restore the service . Next update will be shared once available.
Oct 01, 2022 - 01:15 UTC
Investigating - The VM team has identified a Server Management functionality issue. Clients will not be able to perform any server resource changes via the Cloud UI (Add, Delete, Edit). Technical teams are engaged and to restore the service at the earliest.
Sep 30, 2022 - 22:30 UTC
NTT Cloud AF Operational
AF - Johannesburg Operational
Manage Hosting JNB01 ? Operational
NTT Cloud - AF3 ? Operational
Cloud Monitoring Operational
CSfS AF4 ? Operational
CSfS AF5 ? Operational
CPNC ? Operational
NTT Cloud AU Operational
AU - Melbourne Operational
Managed Hosting MEL01 ? Operational
NTT Cloud AU2 ? Operational
NTT Cloud AU10 ? Operational
Cloud Monitoring Operational
CPNC ? Operational
AU - New Zealand Operational
Managed Hosting HLZ01 ? Operational
NTT Cloud AU8 ? Operational
NTT Cloud AU11 ? Operational
Cloud Monitoring Operational
CPNC ? Operational
AU - Sydney Operational
Managed Hosting SYD01 ? Operational
NTT Cloud AU1 ? Operational
NTT Cloud AU6 ? Operational
NTT Cloud AU9 ? Operational
Cloud Monitoring Operational
CPNC ? Operational
NTT Cloud AP ? Operational
AP - Hong Kong Operational
Managed Hosting HKG01 Operational
NTT Cloud AP2 ? Operational
NTT Cloud AP5 ? Operational
Cloud Monitoring Operational
AP - Malaysia Operational
Managed Hosting KUL01 Operational
NTT Cloud AP13 ? Operational
Cloud Monitoring Operational
CSFS AP14 ? Operational
NTT Cloud AP16 ? Operational
CSFS AP17 ? Operational
AP - Singapore Degraded Performance
Managed Hosting SIN01 Operational
NTT Cloud AP3 ? Operational
Cloud Monitoring Operational
CSfS AP9 ? Operational
CSfS AP10 ? Operational
CaaS AP6 ? Operational
CaaS AP7 ? Degraded Performance
AP - Thailand ? Operational
Managed Hosting BKK01 Operational
NTT Cloud AP18 ? Operational
Cloud Monitoring Operational
CSFS AP19 Operational
NTT Cloud CA Operational
CA - Canada ? Operational
Managed Hosting YYZ01 ? Operational
NTT Cloud CA1 ? Operational
NTT Cloud CA2 ? Operational
Cloud Monitoring Operational
CPNC ? Operational
NTT Cloud EU ? Operational
EU - Amsterdam Operational
Managed Hosting AMS01 ? Operational
NTT Cloud EU7 ? Operational
Cloud Monitoring Operational
CPNC ? Operational
EU - Belgium Operational
CaaS EU9 ? Operational
CPNC ? Operational
EU - Germany Operational
Managed Hosting FRA01 ? Operational
NTT Cloud EU6 ? Operational
Cloud Monitoring Operational
CPNC ? Operational
EU - United Kingdom Operational
Managed Hosting LHR03 ? Operational
NTT Cloud EU8 ? Operational
Cloud Monitoring Operational
CPNC ? Operational
NTT Cloud NA ? Operational
NA - US East ? Operational
Managed Hosting ASH01 ? Operational
Managed Hosting ASH02 ? Operational
NTT Cloud NA9 ? Operational
Cloud Monitoring Operational
CPNC ? Operational
NA - US West ? Operational
Managed Hosting SJC03 ? Operational
Managed Hosting - SNU01 ? Operational
NTT Cloud - NA12 ? Operational
Cloud Monitoring Operational
CPNC ? Operational
IT & Operational Systems Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
SCHEDULED MAINTENANCE: THAILAND (AP18,AP19) VPN INFRASTRUCTURE

Impact: Client to Site VPN services may see brief disruption less than 3 minutes during the maintenance window. In addition the cloud UI/API will be in Network Maintenance Mode until completion of maintenance. See notes below for restrictions.

Dear Client

On the date listed below engineers will be performing maintenance in the following locations. This maintenance is needed to perform upgrades to VPN devices supporting the cloud and CSFS platform. During this maintenance, engineers will be upgrading Client to Site VPN device to latest vender recommended, operations tested version. Client to Site VPN service may be disrupted for up to 3 minutes during the window. In addition the cloud UI/API will be in Network Maintenance Mode until completion of maintenance. See notes below for restrictions.

Change Reference Number: CHG0024059
Thailand (AP18,AP19): Friday October 7th 09:00 PM JST (12:00 UTC)
Expected Total Duration: 2 Hour

Note: Network Maintenance Mode :

1) The Admin UI and API will be available during the maintenance window, but users will be subject to the restrictions described in #2 below.
2) Starting at the beginning of maintenance event, the Admin UI and API will stop accepting any requests for actions related to Cloud Networks. This means users will not be able to deploy or make changes to Vlans, VIPs , ACLs or NATs. Please note that all deployed Cloud Servers and Networks will continue to function as normal - the system will simply block actions from being made using the Admin UI or API.
3) Except for the restrictions related to Cloud Networks all other Cloud functions will continue normally.
4) Once the maintenance is complete, the ability to take actions related to Cloud Networks will be restored

Posted on Sep 20, 2022 - 18:18 UTC
SCHEDULED MAINTENANCE: MALAYSIA (AP13) CLOUD INFRASTRUCTURE MAINTENANCE

Impact: The UI/API will be in Hypervisor Maintenance Mode for duration of maintenance see note below for restrictions. No impact to deployed client cloud servers.

Dear Client

On the date listed below engineers will be performing maintenance in the following cloud locations. This maintenance is necessary to performing upgrades of the infrastructure supporting the Hypervisor infrastructure. During this maintenance we will be upgrading hypervisor management devices to the latest product approved and tested version. The Cloud UI/API will be in Hypervisor Maintenance Mode for duration of maintenance. See note below for client restrictions. Deployed client cloud servers will continue to function without interruption.

Change Reference Number: CHG0024090
Malaysia (AP13): Friday October 7th 09:00 PM Singapore (13:00 UTC)
Expected Total Duration: 4 Hours

Note: Hypervisor Maintenance Mode:

1) The Admin UI and API will be available during the maintenance window, but users will be subject to the restrictions described in #2 and #3 below.
2) Starting one hour before the maintenance event, the Admin UI and API will stop accepting any requests for actions related to Cloud Servers or Cloud Images in the affected data center only. This means users will not be able to deploy new servers or images, start/stop/reboot/edit/delete existing servers or images, or start any new import/export actions. Please note that all deployed Cloud Servers will continue to function as normal - the system will simply block actions from being made using the Admin UI or API. Changes requested prior to the one-hour limit will continue to process with status updates in the Admin UI or API until the event begins.
3) Beginning with the start of the maintenance window, the Admin UI and API will stop updating the status of Cloud Servers or Cloud Images in the affected data center. For example, if a server is shut down or rebooted from the Guest OS, the Admin UI/API will not reflect that change.
4) Except for the restrictions related to Cloud Servers and Images, all other Cloud functions will continue normally.
5) Once the maintenance is complete, the ability to take actions related to Cloud Servers and Cloud Images will be restored and the system will update the status of all deployed Cloud Servers.

This maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.

Posted on Sep 28, 2022 - 16:36 UTC
SCHEDULED MAINTENANCE: EU GEO (ALL LOCATIONS) CLOUDCONTROL UI AND API

Impact: No impact to our client cloud servers is expected. However, during the change window the CloudControl UI/API may be unavailable.

Dear Client

On the time and date listed below engineers will be performing maintenance on the UI/API supporting all EU Cloud Locations. All Cloud Servers and Network assets you've deployed will be unaffected. However, the CloudControl UI and API may become unavailable during the maintenance for the duration listed below, preventing management of assets during the window.

Change Reference Number: CHG0024083
EU Geo (All Locations): Monday October 10th 09:30 PM CEST (19:30 UTC)
Expected Total Duration: 4 Hour

Note this maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.

Posted on Sep 28, 2022 - 18:48 UTC
SCHEDULED MAINTENANCE: MALAYSIA (AP13,AP14) VPN INFRASTRUCTURE

Impact: Client to Site VPN services may see brief disruption less than 3 minutes during the maintenance window. In addition the cloud UI/API will be in Network Maintenance Mode until completion of maintenance. See notes below for restrictions.

Dear Client

On the date listed below engineers will be performing maintenance in the following locations. This maintenance is needed to perform upgrades to VPN devices supporting the cloud and CSFS platform. During this maintenance, engineers will be upgrading Client to Site VPN device to latest vender recommended, operations tested version. Client to Site VPN service may be disrupted for up to 3 minutes during the window. In addition the cloud UI/API will be in Network Maintenance Mode until completion of maintenance. See notes below for restrictions.

Change Reference Number: CHG0024060
Malaysia (AP13.AP14): Friday October 14th 09:00 PM JST (12:00 UTC)
Expected Total Duration: 2 Hour

Note: Network Maintenance Mode :

1) The Admin UI and API will be available during the maintenance window, but users will be subject to the restrictions described in #2 below.
2) Starting at the beginning of maintenance event, the Admin UI and API will stop accepting any requests for actions related to Cloud Networks. This means users will not be able to deploy or make changes to Vlans, VIPs , ACLs or NATs. Please note that all deployed Cloud Servers and Networks will continue to function as normal - the system will simply block actions from being made using the Admin UI or API.
3) Except for the restrictions related to Cloud Networks all other Cloud functions will continue normally.
4) Once the maintenance is complete, the ability to take actions related to Cloud Networks will be restored

Posted on Sep 20, 2022 - 18:20 UTC
SCHEDULED MAINTENANCE: MALAYSIA (AP16) CLOUD INFRASTRUCTURE MAINTENANCE

Impact: The UI/API will be in Hypervisor Maintenance Mode for duration of maintenance see note below for restrictions. No impact to deployed client cloud servers.

Dear Client

On the date listed below engineers will be performing maintenance in the following cloud locations. This maintenance is necessary to performing upgrades of the infrastructure supporting the Hypervisor infrastructure. During this maintenance we will be upgrading hypervisor management devices to the latest product approved and tested version. The Cloud UI/API will be in Hypervisor Maintenance Mode for duration of maintenance. See note below for client restrictions. Deployed client cloud servers will continue to function without interruption.

Change Reference Number: CHG0024091
Malaysia (AP16): Friday October 14th 09:00 PM Japan Standard (12:00 UTC)
Expected Total Duration: 4 Hours

Note: Hypervisor Maintenance Mode:

1) The Admin UI and API will be available during the maintenance window, but users will be subject to the restrictions described in #2 and #3 below.
2) Starting one hour before the maintenance event, the Admin UI and API will stop accepting any requests for actions related to Cloud Servers or Cloud Images in the affected data center only. This means users will not be able to deploy new servers or images, start/stop/reboot/edit/delete existing servers or images, or start any new import/export actions. Please note that all deployed Cloud Servers will continue to function as normal - the system will simply block actions from being made using the Admin UI or API. Changes requested prior to the one-hour limit will continue to process with status updates in the Admin UI or API until the event begins.
3) Beginning with the start of the maintenance window, the Admin UI and API will stop updating the status of Cloud Servers or Cloud Images in the affected data center. For example, if a server is shut down or rebooted from the Guest OS, the Admin UI/API will not reflect that change.
4) Except for the restrictions related to Cloud Servers and Images, all other Cloud functions will continue normally.
5) Once the maintenance is complete, the ability to take actions related to Cloud Servers and Cloud Images will be restored and the system will update the status of all deployed Cloud Servers.

This maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.

Posted on Sep 28, 2022 - 16:40 UTC
SCHEDULED MAINTENANCE: MALAYSIA (AP16,AP17) VPN INFRASTRUCTURE

Impact: Client to Site VPN services may see brief disruption less than 3 minutes during the maintenance window. In addition the cloud UI/API will be in Network Maintenance Mode until completion of maintenance. See notes below for restrictions.

Dear Client

On the date listed below engineers will be performing maintenance in the following locations. This maintenance is needed to perform upgrades to VPN devices supporting the cloud and CSFS platform. During this maintenance, engineers will be upgrading Client to Site VPN device to latest vender recommended, operations tested version. Client to Site VPN service may be disrupted for up to 3 minutes during the window. In addition the cloud UI/API will be in Network Maintenance Mode until completion of maintenance. See notes below for restrictions.

Change Reference Number: CHG0024061
Malaysia (AP16.AP17): Friday October 14th 09:00 PM JST (12:00 UTC)
Expected Total Duration: 2 Hour

Note: Network Maintenance Mode :

1) The Admin UI and API will be available during the maintenance window, but users will be subject to the restrictions described in #2 below.
2) Starting at the beginning of maintenance event, the Admin UI and API will stop accepting any requests for actions related to Cloud Networks. This means users will not be able to deploy or make changes to Vlans, VIPs , ACLs or NATs. Please note that all deployed Cloud Servers and Networks will continue to function as normal - the system will simply block actions from being made using the Admin UI or API.
3) Except for the restrictions related to Cloud Networks all other Cloud functions will continue normally.
4) Once the maintenance is complete, the ability to take actions related to Cloud Networks will be restored

Posted on Sep 20, 2022 - 18:22 UTC
SCHEDULED MAINTENANCE: SINGAPORE (AP6) CLOUD INFRASTRUCTURE MAINTENANCE

Impact: The UI/API will be in Hypervisor Maintenance Mode for duration of maintenance see note below for restrictions. No impact to deployed client cloud servers.

Dear Client

On the date listed below engineers will be performing maintenance in the following cloud locations. This maintenance is necessary to performing upgrades of the infrastructure supporting the Hypervisor infrastructure. During this maintenance we will be upgrading hypervisor management devices to the latest product approved and tested version. The Cloud UI/API will be in Hypervisor Maintenance Mode for duration of maintenance. See note below for client restrictions. Deployed client cloud servers will continue to function without interruption.

Change Reference Number: CHG0024106
Singapore (AP6): Friday October 21st 09:00 PM Japan Standard (12:00 UTC)
Expected Total Duration: 4 Hours

Note: Hypervisor Maintenance Mode:

1) The Admin UI and API will be available during the maintenance window, but users will be subject to the restrictions described in #2 and #3 below.
2) Starting one hour before the maintenance event, the Admin UI and API will stop accepting any requests for actions related to Cloud Servers or Cloud Images in the affected data center only. This means users will not be able to deploy new servers or images, start/stop/reboot/edit/delete existing servers or images, or start any new import/export actions. Please note that all deployed Cloud Servers will continue to function as normal - the system will simply block actions from being made using the Admin UI or API. Changes requested prior to the one-hour limit will continue to process with status updates in the Admin UI or API until the event begins.
3) Beginning with the start of the maintenance window, the Admin UI and API will stop updating the status of Cloud Servers or Cloud Images in the affected data center. For example, if a server is shut down or rebooted from the Guest OS, the Admin UI/API will not reflect that change.
4) Except for the restrictions related to Cloud Servers and Images, all other Cloud functions will continue normally.
5) Once the maintenance is complete, the ability to take actions related to Cloud Servers and Cloud Images will be restored and the system will update the status of all deployed Cloud Servers.

This maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.

Posted on Sep 29, 2022 - 15:20 UTC
SCHEDULED MAINTENANCE: BANGKOK (AP18) CLOUD INFRASTRUCTURE MAINTENANCE

Impact: The UI/API will be in Hypervisor Maintenance Mode for duration of maintenance see note below for restrictions. No impact to deployed client cloud servers.

Dear Client

On the date listed below engineers will be performing maintenance in the following cloud locations. This maintenance is necessary to performing upgrades of the infrastructure supporting the Hypervisor infrastructure. During this maintenance we will be upgrading hypervisor management devices to the latest product approved and tested version. The Cloud UI/API will be in Hypervisor Maintenance Mode for duration of maintenance. See note below for client restrictions. Deployed client cloud servers will continue to function without interruption.

Change Reference Number: CHG0024092
Bangkok (AP18): Friday October 28th 09:00 PM Japan Standard (12:00 UTC)
Expected Total Duration: 4 Hours

Note: Hypervisor Maintenance Mode:

1) The Admin UI and API will be available during the maintenance window, but users will be subject to the restrictions described in #2 and #3 below.
2) Starting one hour before the maintenance event, the Admin UI and API will stop accepting any requests for actions related to Cloud Servers or Cloud Images in the affected data center only. This means users will not be able to deploy new servers or images, start/stop/reboot/edit/delete existing servers or images, or start any new import/export actions. Please note that all deployed Cloud Servers will continue to function as normal - the system will simply block actions from being made using the Admin UI or API. Changes requested prior to the one-hour limit will continue to process with status updates in the Admin UI or API until the event begins.
3) Beginning with the start of the maintenance window, the Admin UI and API will stop updating the status of Cloud Servers or Cloud Images in the affected data center. For example, if a server is shut down or rebooted from the Guest OS, the Admin UI/API will not reflect that change.
4) Except for the restrictions related to Cloud Servers and Images, all other Cloud functions will continue normally.
5) Once the maintenance is complete, the ability to take actions related to Cloud Servers and Cloud Images will be restored and the system will update the status of all deployed Cloud Servers.

This maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.

Posted on Sep 28, 2022 - 16:31 UTC
Past Incidents
Oct 1, 2022

Unresolved incident: AP7 - Server Management functionality issue.

Sep 30, 2022
Completed - The scheduled maintenance has been completed.
Sep 30, 16:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 30, 12:01 UTC
Scheduled - SCHEDULED MAINTENANCE: SINGAPORE (AP7) CLOUD INFRASTRUCTURE MAINTENANCE

Impact: The UI/API will be in Hypervisor Maintenance Mode for duration of maintenance see note below for restrictions. No impact to deployed client cloud servers.

Dear Client

On the date listed below engineers will be performing maintenance in the following cloud locations. This maintenance is necessary to performing upgrades of the infrastructure supporting the Hypervisor infrastructure. During this maintenance we will be upgrading hypervisor management devices to the latest product approved and tested version. The Cloud UI/API will be in Hypervisor Maintenance Mode for duration of maintenance. See note below for client restrictions. Deployed client cloud servers will continue to function without interruption.

Change Reference Number: CHG0024082
Singapore (AP7): Friday September 30th 09:00 PM Japan Standard (12:00 UTC)
Expected Total Duration: 4 Hours

Note: Hypervisor Maintenance Mode:

1) The Admin UI and API will be available during the maintenance window, but users will be subject to the restrictions described in #2 and #3 below.
2) Starting one hour before the maintenance event, the Admin UI and API will stop accepting any requests for actions related to Cloud Servers or Cloud Images in the affected data center only. This means users will not be able to deploy new servers or images, start/stop/reboot/edit/delete existing servers or images, or start any new import/export actions. Please note that all deployed Cloud Servers will continue to function as normal - the system will simply block actions from being made using the Admin UI or API. Changes requested prior to the one-hour limit will continue to process with status updates in the Admin UI or API until the event begins.
3) Beginning with the start of the maintenance window, the Admin UI and API will stop updating the status of Cloud Servers or Cloud Images in the affected data center. For example, if a server is shut down or rebooted from the Guest OS, the Admin UI/API will not reflect that change.
4) Except for the restrictions related to Cloud Servers and Images, all other Cloud functions will continue normally.
5) Once the maintenance is complete, the ability to take actions related to Cloud Servers and Cloud Images will be restored and the system will update the status of all deployed Cloud Servers.

This maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.

Sep 22, 15:17 UTC
Sep 29, 2022

No incidents reported.

Sep 28, 2022

No incidents reported.

Sep 27, 2022
Completed - The scheduled maintenance has been completed.
Sep 27, 20:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 27, 19:00 UTC
Scheduled - We will be performing a minor software upgrade to the CloudControl UI and API in all Geographic Regions on Tuesday September 27th during the normal software upgrade window in each region.

CloudControl Software Change Id: CCCHANGE-301
Time: See Software Upgrade Maintenance Schedule at https://docs.mcp-services.net/x/0oAK for the specific windows in each Geographic Region
Expected Total Duration: API for 15 minutes, UI for 10 minutes within a 60 minute window

This minor software upgrade prepares the system to support the future removal of the Region VPN in some Geographic Region locations. For details, see:

How to Identify the VPN URLs relevant for your Organization - https://docs.mcp-services.net/x/MIAK

In addition, this update addresses a few minor bugs.

During the software upgrade, all Cloud Servers and Network assets you've deployed will be unaffected. The CloudControl UI will remain available. However, the CloudControl UI and API will be unavailable during the software upgrade for the durations listed above, preventing management of assets during the window.

Sep 19, 20:46 UTC
Completed - The scheduled maintenance has been completed.
Sep 27, 19:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 27, 18:00 UTC
Scheduled - We will be performing a minor software upgrade to the CloudControl UI and API in all Geographic Regions on Tuesday September 27th during the normal software upgrade window in each region.

CloudControl Software Change Id: CCCHANGE-301
Time: See Software Upgrade Maintenance Schedule at https://docs.mcp-services.net/x/0oAK for the specific windows in each Geographic Region
Expected Total Duration: API for 15 minutes, UI for 10 minutes within a 60 minute window

This minor software upgrade prepares the system to support the future removal of the Region VPN in some Geographic Region locations. For details, see:

How to Identify the VPN URLs relevant for your Organization - https://docs.mcp-services.net/x/MIAK

In addition, this update addresses a few minor bugs.

During the software upgrade, all Cloud Servers and Network assets you've deployed will be unaffected. The CloudControl UI will remain available. However, the CloudControl UI and API will be unavailable during the software upgrade for the durations listed above, preventing management of assets during the window.

Sep 19, 20:46 UTC
Completed - The scheduled maintenance has been completed.
Sep 27, 13:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 27, 12:01 UTC
Scheduled - We will be performing a minor software upgrade to the CloudControl UI and API in all Geographic Regions on Tuesday September 27th during the normal software upgrade window in each region.

CloudControl Software Change Id: CCCHANGE-301
Time: See Software Upgrade Maintenance Schedule at https://docs.mcp-services.net/x/0oAK for the specific windows in each Geographic Region
Expected Total Duration: API for 15 minutes, UI for 10 minutes within a 60 minute window

This minor software upgrade prepares the system to support the future removal of the Region VPN in some Geographic Region locations. For details, see:

How to Identify the VPN URLs relevant for your Organization - https://docs.mcp-services.net/x/MIAK

In addition, this update addresses a few minor bugs.

During the software upgrade, all Cloud Servers and Network assets you've deployed will be unaffected. The CloudControl UI will remain available. However, the CloudControl UI and API will be unavailable during the software upgrade for the durations listed above, preventing management of assets during the window.

Sep 19, 20:45 UTC
Completed - The scheduled maintenance has been completed.
Sep 27, 12:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 27, 11:01 UTC
Scheduled - We will be performing a minor software upgrade to the CloudControl UI and API in all Geographic Regions on Tuesday September 27th during the normal software upgrade window in each region.

CloudControl Software Change Id: CCCHANGE-301
Time: See Software Upgrade Maintenance Schedule at https://docs.mcp-services.net/x/0oAK for the specific windows in each Geographic Region
Expected Total Duration: API for 15 minutes, UI for 10 minutes within a 60 minute window

This minor software upgrade prepares the system to support the future removal of the Region VPN in some Geographic Region locations. For details, see:

How to Identify the VPN URLs relevant for your Organization - https://docs.mcp-services.net/x/MIAK

In addition, this update addresses a few minor bugs.

During the software upgrade, all Cloud Servers and Network assets you've deployed will be unaffected. The CloudControl UI will remain available. However, the CloudControl UI and API will be unavailable during the software upgrade for the durations listed above, preventing management of assets during the window.

Sep 19, 20:43 UTC
Completed - The scheduled maintenance has been completed.
Sep 27, 11:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 27, 10:00 UTC
Update - We will be undergoing scheduled maintenance during this time.
Sep 19, 20:44 UTC
Scheduled - We will be performing a minor software upgrade to the CloudControl UI and API in all Geographic Regions on Tuesday September 27th during the normal software upgrade window in each region.

CloudControl Software Change Id: CCCHANGE-301
Time: See Software Upgrade Maintenance Schedule at https://docs.mcp-services.net/x/0oAK for the specific windows in each Geographic Region
Expected Total Duration: API for 15 minutes, UI for 10 minutes within a 60 minute window

This minor software upgrade prepares the system to support the future removal of the Region VPN in some Geographic Region locations. For details, see:

How to Identify the VPN URLs relevant for your Organization - https://docs.mcp-services.net/x/MIAK

In addition, this update addresses a few minor bugs.

During the software upgrade, all Cloud Servers and Network assets you've deployed will be unaffected. The CloudControl UI will remain available. However, the CloudControl UI and API will be unavailable during the software upgrade for the durations listed above, preventing management of assets during the window.

Sep 19, 20:42 UTC
Completed - The scheduled maintenance has been completed.
Sep 27, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 27, 09:00 UTC
Scheduled - We will be performing a minor software upgrade to the CloudControl UI and API in all Geographic Regions on Tuesday September 27th during the normal software upgrade window in each region.

CloudControl Software Change Id: CCCHANGE-301
Time: See Software Upgrade Maintenance Schedule at https://docs.mcp-services.net/x/0oAK for the specific windows in each Geographic Region
Expected Total Duration: API for 15 minutes, UI for 10 minutes within a 60 minute window

This minor software upgrade prepares the system to support the future removal of the Region VPN in some Geographic Region locations. For details, see:

How to Identify the VPN URLs relevant for your Organization - https://docs.mcp-services.net/x/MIAK

In addition, this update addresses a few minor bugs.

During the software upgrade, all Cloud Servers and Network assets you've deployed will be unaffected. The CloudControl UI will remain available. However, the CloudControl UI and API will be unavailable during the software upgrade for the durations listed above, preventing management of assets during the window.

Sep 19, 20:41 UTC
Sep 26, 2022

No incidents reported.

Sep 25, 2022

No incidents reported.

Sep 24, 2022
Completed - The scheduled maintenance has been completed.
Sep 24, 21:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 24, 16:00 UTC
Scheduled - SCHEDULED MAINTENANCE: SINGAPORE (AP10) CLOUD INFRASTRUCTURE

Impact: During the maintenance clients with CPNC Metro Connect Circuits will see the follow impact.
1. Unprotected Metro Connect circuits will experience service interruption of up to 60 minutes.
2. Fabric Metro Remote ports will experience service interruption of up to 60 minutes.
3. Protected Metro Connect circuits will experience multiple switching hits due to traffic failover.
4. One of your Dual Diverse Metro Connect circuits will experience port downtime of up to 60 minutes but no service interruption due to redundancy.

Dear Client

On the date and time listed below the CPNC Internet Provider will be performing maintenance in the following cloud location. This only impacts CPNC clients. There is no impact to AP10 public internet ISP links.

Change Reference Number: CHG0023973
Singapore (AP10): Sunday September 25th 12:00 AM Singapore (24/9 16:00 UTC)
Expected Total Duration: 5 Hour


Note this maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.

Sep 15, 19:24 UTC
Sep 23, 2022
Completed - The scheduled maintenance has been completed.
Sep 23, 16:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 23, 12:00 UTC
Scheduled - SCHEDULED MAINTENANCE: SINGAPORE (AP6) CLOUD INFRASTRUCTURE MAINTENANCE

Impact: The UI/API will be in Hypervisor Maintenance Mode for duration of maintenance see note below for restrictions. No impact to deployed client cloud servers.

Dear Client

On the date listed below engineers will be performing maintenance in the following cloud locations. This maintenance is necessary to performing upgrades of the infrastructure supporting the Hypervisor infrastructure. During this maintenance we will be upgrading hypervisor management devices to the latest product approved and tested version. The Cloud UI/API will be in Hypervisor Maintenance Mode for duration of maintenance. See note below for client restrictions. Deployed client cloud servers will continue to function without interruption.

Change Reference Number: CHG0024018
Singapore (AP6): Friday September 23rd 09:00 PM Japan Standard (12:00 UTC)
Expected Total Duration: 4 Hours

Note: Hypervisor Maintenance Mode:

1) The Admin UI and API will be available during the maintenance window, but users will be subject to the restrictions described in #2 and #3 below.
2) Starting one hour before the maintenance event, the Admin UI and API will stop accepting any requests for actions related to Cloud Servers or Cloud Images in the affected data center only. This means users will not be able to deploy new servers or images, start/stop/reboot/edit/delete existing servers or images, or start any new import/export actions. Please note that all deployed Cloud Servers will continue to function as normal - the system will simply block actions from being made using the Admin UI or API. Changes requested prior to the one-hour limit will continue to process with status updates in the Admin UI or API until the event begins.
3) Beginning with the start of the maintenance window, the Admin UI and API will stop updating the status of Cloud Servers or Cloud Images in the affected data center. For example, if a server is shut down or rebooted from the Guest OS, the Admin UI/API will not reflect that change.
4) Except for the restrictions related to Cloud Servers and Images, all other Cloud functions will continue normally.
5) Once the maintenance is complete, the ability to take actions related to Cloud Servers and Cloud Images will be restored and the system will update the status of all deployed Cloud Servers.

This maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.

Sep 13, 18:29 UTC
Sep 22, 2022

No incidents reported.

Sep 21, 2022

No incidents reported.

Sep 20, 2022

No incidents reported.

Sep 19, 2022

No incidents reported.

Sep 18, 2022

No incidents reported.

Sep 17, 2022

No incidents reported.